Cannot make calls

[Deana1]

@CS_Agent

Cannot make or receive calls - tried all fixes - cannot submit ticket, either. 

[hTideGnow]

HI @Deana1 

Try Reset all networks on your phone.   That resolved my friend's voice problem just yesterday 

[Anonymous]

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@Deana1 wrote:

@CS_Agent

Cannot make or receive calls - tried all fixes - cannot submit ticket, either. 

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@Deana1 After you hit the link you have above, then go to 'SEND A MESSAGE'. That is how you private message customers support.

[softech]

@Deana1   before support replies you , hope we can get it fixed together

you tried reboot the phone already?  Text and Mobile data work?

did you check if your account status is Active?  Please login My Account using Incognito mode and check 

try changing your phone Preferred network type or network mode to 3G Only (WCDMA)?  check if the phone connects at all.  If not, it is a 3G network issue in your area.  You can see it working if you check in another area

Or if you have a newer phone, check the Preferred network back to 4G or LTE or Automatic and turn on VoLTE 

If you have another phone, test your sim there.  This will for a sim reprovision it could resolve the issue without agent's help

Let us know

[Handy1]

@Deana1 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.