Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Samsung A02 Compatibility

Hi! I'm from the States and need a Canadian number for the summer. I have a Samsung A02 which uses Tracfone Wireless in the States. The link for checking phone compatibility isn't working for me. I can check with my provider on whether or not the pho...

Resolved! Plan wont renew even though payment is in account

I put a payment through *611 using a voucher, just like every other month i do & the moneys in my account but my monthly plan wont renew the last few days( ,,how can i reactivate my phone?!? Plz help:)!

Resolved! account payment

My credit card changed and I neglected to give the information to Public Mobile so the monthly charge was rejected. Yesterday, I brought the card information up to date and even made a payment on the new card but it is still showing an amount owing....

Resolved! Still having problems receiving texts from outside Canada

Hello Friends, I restored Google messaging and can send & receive texts from Canada but not from the USA - financial institutions send me authentication codes but I don't get the messages - I have my Android set to (wifi=off, mobile network which di...

Resolved! It has been over 2 weeks I have not received a SIM card and I assume it lost or not sent

I assume my SIM card has not been sent or has been lost in the mail. I want a refund!

Not able to make/recieve calls getting "Not registered on network" error

Not able to make/recieve calls getting "Not registered on network" error. When I restart the phone sometimes it comes back and again I get the same issue

Resolved! Two days, my phone is still not working after reactivated. How to get help?

Two days, my phone is still not working after reactivated. How to get help?

Resolved! Refer a friend

last month I used my refer a friend code when I was helping my mom set up her phone with public mobile. I checked to see if I had gotten the $1 off in my rewards but I didn’t see anything. So I thought that maybe it wouldn’t show till next billing da...

Resolved! Out of data after 2 days and weird phone number showing up on my usage

So My next billing date is June 14th... so I assume my data renews on the 14th of each month - which was 2 days ago and it's saying that I'm already out of data? How is this possible - I have basically not used any data at all. I have all of my apps ...

Resolved! I am not using whole 50 mins neither the data but my phone gets blocked after 20-25 mins of talk...

I have logged in to public mobile account and checked my usage based on that I can tell that its hardly around 20-22 mins, I have the call time record enabled too on the phone and it suggests the same but the customer service agents refuse to accept...

Resolved! Ireland

Hello beautiful PM’ers. Been a while! Ireland (Republic of) bound. I know PM doesn’t work outside Canada/US so any specific advice on how to use my PM tel # over there? I know other posts about Europe but I find it information overload when searchin...

Resolved! Rate plan price increase without notification

Hello, I noticed that my rate plan price was increased this month, without notification...this seems odd and unfair. How can I contact Public Mobile to address this issue? Thanks,Heather

Resolved! Initial Referrral did not work

Hello,When I signed up I used me friends referral code. Nether of us have received anything - is there a way to look into that?

Recharged but still not working

My plan was expired on 8th May. However I have recharged today around 12.45pm with a new plan. Still my number is not working. Why is that?

how to block my number

I lost my cell phone. How can I block my cell phone number? How can I track my cell phone?

Out of data

US roaming not working

I have balance in my account and recently I purchased US roaming add-on when I make a call in US from Canada the call cannot be completed. or shroud I be in US

Ran out of data,topped up,account active and still no data on phone

No incoming calls

Anyone else experiencing missing calls? Occasionally happens that people try to reach me but I get no rings. It goes straight to my voice mail although I have signals. I am able to call them back once they text me about it. It only happens at my plac...

Phone no longer receiving calls

I am not sure what is going on with this serivce. Everything was working fine until I booked a roaming to the USA last week. When in the US I was unable to use data that I had paid for, except for a brief period near the airport. now on my return th...

I do not know what happen, with my payment

I did make a payment today and my phone did not reactivate. I am getting frustrated because also I did change a plan, does anyone help me with how this work do I have to buy a new sim call? I am getting frustrated because I did not receive any help f...

Resolved! Receive calls abroad

Does anyone know how can I receive calls when I'm out of the country? What add-on should I purchase? Thanks in advance

Increasing plan payment

I wanted to increase my sons plan from the $15 to $25 option and it just charged me right away. I feel like it should have added it on to the $15 I just paid 6 days ago. How do I change/fix this? Ill just wait until next payment if they don't offer t...

Visiting Bermuda

Does anyone know if the international calling works in Bermuda?

incoming and outgoing calls don’t work!!!

********* Edited by moderator I paid the account and the phone still not working!!! my son can’t make or receive calls!!! I will not pay my bill if he can’t use this service!!!

Billing

Hello. By mistake when I first got public mobile I made a payment with my credit card over the phone. I should not have done this, as I have auto pay through my credit card. Also 2 payments went through my Visa, one on April 4th and another one on A...

No incoming call

Just transferred tje number from Virgin.No incoming call but outgoing call is working fine. Called Virgin, they said the number is still active with Virgin because transferred might have not completed. How the same number is working on two networks? ...

Account

I am having issues signing in to my account to retrieve my account#

Number porting problem

I am trying to activate a new account with public mobile but need to port my current number but for a message saying I input the wrong account number what do I do now?

Resolved! Midnight notifications

hi! Every month I keep receiving SMS text messages to my phone at midnight 00:00:00, which is not convenient for my sleep. Text is as follows:Congrats! Rewards have been applied to your account: $XX friend referrals, $XX AutoPay, $XX Community, $XX L...