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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Swap 2 PM plans across phones where I own both

i have 2 plans with PM on 2 phones. I’d like to swap plans across these 2 devices as I own both. What is the best way to do this?

Resolved! Minimum purchase for add-ons

Before I have bought US roaming add-ons for 10 day talking. It was $8.00. So all I had to do was add $8.00 + tax to my account. Now there is a minimum purchase of $25.00 for add-ons! Why? Is there a way I can just add what I need? It was working grea...

Resolved! log in

I have exceeded my login attempts to my self-serve account. how long until I can try again?

Resolved! New Activations and the Latest PROMO

Just bought a SIM from the website... in the mailWant to take advantage of the 15gb for $40.Will I miss the window, waiting for the SIM?

Resolved! Grandfathered plans versus new plans

I have a grandfathered $40 3g plan with 5gb. I am looking to switch to the new LTE 15 GB plan also at $40. According to plan details, the only difference I see is unlimited talk versus unlimited minutes in the new plan. Are these the same? And are ...

Resolved! $40 promotion

Cannot find promotion for $40 /15 GB

SIM card not available

The SIM card on my phone keeps saying it is not available. So at the moment I have no mobile data, can't make phone calls or send and receive text messages. I believe I need a new SIM card but where do I go?

Resolved! Switched plans Friday, no data as of Saturday night

I switched to the 15 gig/40$ plan Friday night. Data was working fine until just now - it's gone. Mind, the data isn't gone - I checked my account and it says I have 15 gigs (that's wrong, because I've used some). Data Witness says I still have over ...

Data charges

I just checked my account and realize I have data charges on my phone every day that I don’t understand. I have wifi at home so I don’t understand why there is data usage every day often in the hour after midnight when I am usually asleep. Could my p...

Paid bill but have notice "Something went wrong with your Autopay renewal" also change owner name

To whom it may concern, Hope you are well.Paid bill but have notice "Something went wrong with your Autopay renewal" also need to change owner name.Many thanksBest regards,Michelle

I can't use my data and promotion data, i need help with it.

Hi, my account says my data for the current pay cycle is all used up but I still have my 5 gb of promotional data usage which I am unable to use it, does anyone know why. Also my payment was done couple days back and now I can't use my data, I don't...

Help - I need to keep my plan active and it won't let me sign in or set password

Please help me sign in and reset password. my daughters phone plan expires tonight

Friend referral code activation impossibility (a cautionary tale)

I wish Public Mobile would stop sending me info on 'special deals' to refer a friend, when it is impossible to use the referral code. Has anyone else had this problem?I 'referred a friend' before the October 31st deadline to hopefully take advantage...

Resolved! Sim-card deactivated accidentally - How to activate back?

My kid got a new phone today and she was playing with settings (iPhone) and she removed the previous phone from the devices list and found that she deactivated the sim-card and it is not working now. How can the sim-card be activated back? Thanks

Help!

So I forgot my email password… and my public mobile password ! I tried going to 7/11 and getting minutes put them in threw 611 then it didn’t work.. so now I’m just trying to find someone that’s an actual human being… I need to change the email on my...

How does my wife get a TICKET to fix her email address when she can not get into her account?

Account was suspended due to credit card mix-up as well. Please help as we have been with PM for several years.

Resolved! Payment Failure with Credit Cards

I've just discovered that my PM account is suspended because the credit card payment "failed". I've discovered that Android will not provide any indication that your text messages are not going through, so I was unaware of this for a couple of days....

Keeps saying page expired

I've been with public for years. All of a sudden I go to log in says page expired. I tried going in from different ways same result. I live rural no cell service so unable to 611 the situation. Just want to pay my bill somebody help please very frust...

Resolved! Older account, recent problem : no incoming voice or text, but outgoing works.

I have had an account with Public Mobile for several years now, with basically no changes in plan and the same phone. Recently I have been unable to receive incoming text messages and voice calls, but outgoing texts and calls go through correctly. I...

Interesting promo.

payment issue

1. not sure why my payment your end can not charge for my 2nd month usage.2. I even want to reset my password or register my a/c, your website never let me go it. Please resume my plan ASAP

Account number

where do i find My account number

Resolved! Switching from 3G plan to 4G with old rewards program

Is it possible to switch from a 3G plan with the old rewards program to a new 4G plan and stay in the old rewards program? Thanks

Resolved! purchasing a new iphone

Is public mobile compatible with the iphone SE 2022. I currently have iphone 6S and would like to purchase the iphone SE 2022 and keep my current account.Thank you.

Resolved! My account

Good afternoon. My husband no longer has access to the email address he used to create his account, so has been unable to log on to self serve and update new email address and update payment info (new expiry date on card), so phone has just been dis...

Resolved! Do SIM cards have an expiry after not in use or can you re-activate them for a new plan at any time?

I have an old SIM that's many years old. I'd like to take advantage of the $40/15GB for new customers but I can't afford to wait for a new SIM to be mailed out. Additionally, are there any PM kiosks around town?

@sim port

@looking to port authorization

Resolved! Self service login

Why am I not getting the 6 digit security code when I try to log in self sevice to extend US add on for texting and roaming?

canada talk minutes

" 500 mins $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US 460 mins left" do these minutes count after i use up my 100 minutes?

Resolved! Advertisements on android

I am wondering are the ads I get on my android phone due to low PM price and can I cancel them?

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