Recharged but still not working

[Ravini]

My plan was expired on 8th May. However I have recharged today around 12.45pm with a new plan. Still my number is not working. Why is that? 

[esjliv]

@Ravini - when you log into your self serve account: https://selfserve.publicmobile.ca/ or call 611 from your device what does the status say Active or Suspended?

If it is Suspended status, you will need to make a manual payment to what you are showing owing or more (any extra funds stay in your available funds balance for future renewals).

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If your status showing Active and you still have no service, check if your phone is listed as blacklisted here: https://www.devicecheck.ca/check-status-device-canada/...just to be sure.

[HALIMACS]

@Ravini 

Presuming you mean you simply resumed the same service you had before (i.e. you didn't allow the old account to become deactivated), then try rebooting device, resetting network connections, and toggling airplane mode on & off.

[JL9]

When you say a new plan? Did you change the plan you had before, or attempted to reactivate the same plan you had for 30 days? Did you just add the funds into your account? If it is the latter you would have to click the reactivate button. You need to push it through essentially as it won't automatically reactivate just because the funds are there now.