Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m trying to submit a ticket because every time I try to log into my account it won’t allow me to. But in order to submit a ticket I have to LOG INTO MY ACCOUNT!! This system is completely screwed!!! How do I submit a ticket to find out why I can’t ...
My billing cycle with PM auto renews 16th each monthWant to change it to auto renew 26th each monthWithout A) Putting service on hold B) no interruptions to serviceCan I do that, and how please?Thank you ALL in advance
I just tried activate an E-Sim on my Pixel but since it was setting up I figured I could download the App on my Samsung and get a QR code to get the E-SimoE-Sim my Pixel but instead it proceeded to try to get me to install the E-Sim on my Samsung. S...
I transferred number but missed to reply in 90 minutes. I can’t make calls and send texts. Need help. My old carrier was Koodo. Thanks
I've been unable to connect to internet since arriving here (yesterday). It's quite frustrating and I really need capacity to use internet tomorrow. Phone is Samsung Galaxy S10E and I did purchase the US and on. I also configured the phone (APN) per ...
Anyone know public mobile customer service number? Its very annoying how you can only chat. They should fix that
Can I text if I bring my phone to the US or will there be a roaming charge?
Can I manage multiple numbers under one email account, my kids cellphones.
i'm trying to get an esim card because i lost my physical one, how can i do so while keeping the same number? would someone please contact me? otherwise i will have to cancel my line.thank you.
I keep getting dropped calls and no data when I'm in a certain area of my town Nanaimo, BC. It's frustrating as my previous carrier worked fine. The coverage map shows the area is covered. My plan is 30 GB Data at 5G and I'm using eSim with Samsung G...
I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receiv...
No data for a couple of months now. Data when at WiFi but not outside wi-fi areas, like car. Also, when I click on Mobile Phone Plan message says "Public Mobile has no provisioning website".
Incoming calls straight to voice mail. Previous carrier has confirmed problem with number transfer. Told me to have new carrier send request for phone number transfer again. Even though I responded to SMS to authorize transfer by responding YES to re...
I need support with my phone connection. For the past few weeks whenever I make a phone call, the people on the other end can barely hear me. My phone has an excellent case and there I haven't even dropped it anywhere so I'm very confused why this is...
Hello,Is it possible to call switzerlandThank youAndré
i am using my phone quit long last Fridays morning before noon my phone is showing SOS Only, my sim is working on another phone other sim is also not working on mine, restarted, network reset, sim swap turned off for 1hr nothing did work. also its no...
I chose the subscription plan online and got the SIM card mailed to me. I tried to log into the app and activate it, and I need to transfer my number from Koodo to Public mobile, but the app told me it was not activated. What am I supposed to do now...
My phone is not compatible for esim activation. How do I get past activation message
Signed a subscription with Public Mobile last week. Bought a new iphone today, tried to use the QR code (from last week) for my esim to install Public Mobile on my new phone. I get a message "unable to Activate esim, contact your carrier for assist...
I switched over with my same phone number from Public Mobile to Koodo in August. I am still getting billed for Public Mobile in October now. Every time I try to go online to find out why or take off my preauthorized credit card it won't let me in. ...
I’m currently not receiving texts from 2 numbers (both androids), and any time a code from my bank/security verification code is sent I have never received it. I have already tried: resetting my network services, turning on/off airplane mode, letting...
Hi. Someone I know is interested in PM and asked me if it's possible to have the same phone number. If it is, what instructions should they follow? Also do all Telus stores carry PM sim cards?Thanks!
My cellphone is broken, and I can’t see 6 digits code to sign in. Are there any other way to receive the code or log in my account?And also, can I use the same SIM card when I got a new cellphone?
@CS_Agent When I try and change my email address in eversafe I get the subject error message. This is after trying once and having the app kick me out after sending but not being able to enter the confirmation code.
I am not getting calls or texts even after a restart. Data works on the new SIM, but the old SIM still works and is receiving calls and texts
Hello, I changed to a new plan on Nov. 6 and was charged $114.24. I was charged $38 on Oct 20, 2023. My questions:1. Do i get refund for the unused days in the Oct./Nov billing cycle?2. It seems the $114.24 was charged right away without applying the...
Hello. After trying to place a call, recorded message says no minutes left. Checking account there are 48 of 100 remaining. Please help. ( I rebooted phone and chec
Hi Everyone,Last evening I transferred my number to Public Mobile and today when I need a code sent to my number nothing though and I am having a hard time getting ahold of customer service as the chat is down I think, anyone know why I am not receiv...
Hello! Did the phone transfer and it works but sms is still going to my old sim?
