Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
a email was sent to me :Something went wrong with your Autopay renewal Hi ***, your account has been suspended.But I check the card shows it already be paid.
I've found that Public Mobile is the ideal solution when you bring your own phone, but I'm wondering what people do when they ultimately need to replace their phone. Are the options here suitable, or is buying outright a better choice?
Hi, I recently received an email stating that something was wrong with my Autopay renewal, and therefore, my account was deemed to be suspended, However, with Autopay, I received a notification informing me that I paid for the monthly plan yesterday....
my plan was $15. it was not enouth, balance-$0. and I put $25. phone isnt work. what have Ido more? thank.
Changed credit cards, autopay was stopped. Do I lose my referrals and rewards? I paid bill full within 1 min of receiving the text.
Hi there! I'm trying to reset my password. However, I cannot send a confirmation email to reset my password because I forgot the answer to my security question. Thank you,Ran
I am trying to add my New Mastercard to the auto pay on PM and its being denied. I did activate the card and ensured there is no spelling mistake. Please advise.
Please advise what it means to have $10 for activation as new member.
Customer Support Ticketing via Simple--Simon the Chatbot is Experiencing a Verification Glitch!! Many customers are reporting a glitch when trying to verify their account in order to submit a customer support ticket request. To avoid further frustrat...
Greetings, I have been trying to contact a moderator via the ticket submission but after I fill out the information the 'submit a ticket' button is greyed out and I am unable to send. My credit card expired and I am unable to access my Public mobile ...
I have been a PM customer for over 3 years and am trying to set up a self serve account to pay my monthly payment.I am getting very frustrated that your portal keeps saying that my phone number is not valid in teh first step of the set up. Are you g...
Hello all, It's been a while I actually log in and check my rewards (I regret i didn't check earlier).When I joined Public Mobile,My dad referred my momMy mom referred myselfAll numbers are currently in Public Mobile. I'm not sure since when, my dad'...
How will make a payment when I can't access my account?
I was approved for the 2GBBONUS deal on a 35.00 plan early January but just got my SIM card yesterday. I no longer see the deal on the plans page. I only really want to switch if I have the added GB. Given that I have an email saying "you are appr...
what do i do?I tried to login into my account. I just typed twice password and was lock out.Now I tried to reset my password and the nightmare started.The system asked me 4 digit pin, payment information (auto-pay, I cannot remember clearly), OMG, wh...
I am set up on autopay, plan expired Jan 2 and it says I owe $11 but it wasn’t taken from my card. Now neither can home will work and it wont let me manually do a payment. I logged in and it also says if I’m on autopay to not worry about it, but no ...
Hi team I have question about using PublicMobile in abroad, I am in Turkey right now and since I landed I cannot connect to local networks even to receive signal, for just text and calls, Its shows in my phone, emergency services only, Is there a way...
I have additional sufficient funds in my account and wanted to purchase add-on roaming in the u s a. as I have been doing for the past month, but Sam not able to buy the add ons. Tried to get in touch with a moderator but I get application to
Site temporarily unavailable for maintenance. Please try again later.I am trying to add an add-on on roaming, please manually help me.
Hello. I moved to Canada, but I have Poland's bank account and bills to pay. Since the beginning of December (after ~2 years), I have stopped receiving the codes to authorize the banking transfers. Text messages are going out from the bank (I have ch...
I recently purchased a Top-up voucher at Walmart and tried to renew my account but it keeps saying invalid PIN number. Any ideas how to fix this as I tried calling 611 and logging in online?
My son has the $15 plan. Does this enable him to text within Canada? He says he can't send a text with his iphone on his new Public Mobile Plan.
Bonjour,Is an iPhone 12 compatible with Public Mobile? It's not in the list of compatible phones.Thank you
I paid $120 to my account this last December, supposedly leaving me with a credit of $71 after the overdue payment was made. My account is still showing a credit of $71 after the January payment should have been already taken out & leaving me with $2...
I am a new customer in last month. I found my data is lost every day from 0.001MB to 0.012MB. I am very sure and checked my cell phone data is turned off since I became the user of public mobile. I tried to turn off most application, such as books, a...
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