Number transfer and support issues

[m2g2]

• Hi, I got a new SIM card and subscribed to a PC Mobile plan in a second attempt yesterday. I selected that the number should be transferred from my old provider. 
• There was quite a bit of confusion(overloaded servers, wrong sim card in phone,...), but eventually I got an OTP from PC Mobile and a text from my former provider asking me to approve the request. I did that, but it has been more than 5 hours and I still cannot reach my phone with the PC Mobile sim when calling my old number.
• I also tried to open a ticket with PC Mobile via the chat (having created a community account before) but I only get to an error page (Error code XXX).

[m2g2]

Thanks for your help (also for the pointer where to find the private messages - I could not find them on the phone).

I successfully reinitiated the transfer via the phone number you sent me. The issue was that I did not confirm the Fido transfer confirmation sms within 90min (I had done the activation with the public mobile number in and only after 5hours I switched back to Fido to see why it was still not working. Then I got the sms to confirm but with the wrong time stamp, so I thought I would still be on time).

[Dunkman]

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@m2g2 wrote:

Nope. Calls go straight to voice mail and I don't receive texts.

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@m2g2 

Then you have an incomplete port then.  I will send your the phone number of the Telus porting team. 

Check your private message inbox.  Envelope icon on the upper right corner of website.  

[m2g2]

Nope. Calls go straight to voice mail and I don't receive texts.

[Dunkman]

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@m2g2 wrote:

Just tested. I am able to call, text and use data with my public mobile sim. And it also shows the correct (i.e. my old Fido) number on the receiving side.

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@m2g2 

Are you able to receive calls or texts then\?

[CS_Agent]

Redacted

[m2g2]

Just tested. I am able to call, text and use data with my public mobile sim. And it also shows the correct (i.e. my old Fido) number on the receiving side.

[Dunkman · Accepted solution]

@m2g2 

With the Public mobile Sim card in your phone, are you able to call or text out?  What about data?  

[m2g2]

Thanks, I will try that.

[m2g2]

Sorry, yes. I read PC Mobile somewhere else and thought it was a common abbreviation for public mobile. Thanks for the correction.

[Dunkman]

@m2g2 

First, just to make sure that your post shows a typo.

You signed up for Public mobile?  You posted on the Public mobile (PM) website.

PC mobile is a different company and a different customer service.

Just let us know. 

[Chalupa_Batman]

Hi @m2g2 

Here is how to reach a CS Agent to assist.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437