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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Activation Issue

When I activated my new Public Mobile account, I asked to have my PC Mobile number ported over.  I received no warnings as was able to setup my account and activate it using my old PC Mobile number. I have been able to make outbound calls and texts, ...

hmdirschl by Great Neighbour / Super Voisin
  • 401 Views
  • 5 replies
  • 1 Bravos

Some contacts not reachable

I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

kdorland by Great Neighbour / Super Voisin
  • 517 Views
  • 6 replies
  • 1 Bravos

300 International Long Distance Minutes Add-On

Hello!On the 22nd, Monday, I tried to purchase 300 International Long Distance Minutes add-on, and I did paid with my credit visa card, but during the process, I got confused. I think I didn't finish the whole process and end up just paying $25. The ...

jeeyoung415 by Great Neighbour / Super Voisin
  • 388 Views
  • 4 replies
  • 1 Bravos

Data usage monthly comparison

This past month I got a warning that I have used 95% of my data.  I didn’t think I was using my phone any differently than in past months.  I’m looking to try and review my data usage month by month, not day by day.  Any ideas? 

Clairemog by Great Neighbour / Super Voisin
  • 267 Views
  • 3 replies
  • 0 Bravos

Data

I have a basic My Plan which is $15 per 30 days. I don't want it to have data, but it seems to automatically provide it. I am manually paying each month. How do I get it to stop giving me data?

DarcyDueck by Great Neighbour / Super Voisin
  • 435 Views
  • 4 replies
  • 0 Bravos

Resolved! No SIM after Transferring to Public Mobile

I am a newbie to Public Mobile.  I have started the porting process and everything seems to be working well initially.  I said yes to my old provider by text in the iphone.  And in another old phone with the public mobile SIM inserted, I received 2 t...

ChrisL15 by Great Neighbour / Super Voisin
  • 1099 Views
  • 8 replies
  • 0 Bravos

Resolved! How to unlock my wife's account

Hey guys, I wanted to make some adjustments to my wife's account but it turned out I don't remember her login/password. When I tried to log in I also answered the security question wrong a few times even though I knew the right answer - that was supe...

antosha-85 by Good Citizen / Bon Citoyen
  • 512 Views
  • 5 replies
  • 0 Bravos

Resolved! International texting

Is this unlimited for both outgoing and incoming texts on any plan? 

Pilogi by Great Neighbour / Super Voisin
  • 747 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming TALK add on

My $8 for 10 days unlimited TALK add on expired this morning. I've tried to buy another one today. I've added $8 to my Account but the add on I want is not listed! Has PM cancelled that option?Angie3

Angie3 by Good Citizen / Bon Citoyen
  • 636 Views
  • 9 replies
  • 0 Bravos

Resolved! Referral Code

Hi, I just setup my new account and had input a referral code that my daughter provided (she is also a Public Mobile client), but I did not hit the ADD button. I am worried that the code did not register, how do confirm this?  If it did not register ...

hmdirschl by Great Neighbour / Super Voisin
  • 931 Views
  • 13 replies
  • 0 Bravos

Resolved! eSIM Support

Any latest updates if Public Mobile will ever support eSIM?

Dodex27 by Good Citizen / Bon Citoyen
  • 2797 Views
  • 18 replies
  • 0 Bravos

Resolved! Not able to do payment using voucher PIN

I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.

Rajukrish by Good Citizen / Bon Citoyen
  • 1027 Views
  • 21 replies
  • 1 Bravos

Resolved! the $25 dollar plan did not discount my rewards

I thought lost my phone recently and suspended my service in late october then I found my phone and re-activated my service in late October, but when I received my bill on Nov 4  it charged me $25 with none of my rewards discounts, which should have ...

Casper2 by Great Neighbour / Super Voisin
  • 513 Views
  • 5 replies
  • 0 Bravos

Resolved! Being charged after i moved to koodo

Im sorry for posting here, but public mobile has closed my account. So i can not get in and cancel my service. I moved to koodo 2 months ago and Public mobile is still charging me for this service. Again it has closed my account on this web page, yet...

TrevorJa by Great Neighbour / Super Voisin
  • 347 Views
  • 2 replies
  • 1 Bravos

Resolved! Issue with making phone calls

I have a 30 for $30 plan which includes unlimited Canada wide calling, however when I go to call someone on my phone, it says "you've used all available minutes" I'm not sure how to resolve this issue

a_jarrin by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 0 Bravos

Resolved! remove auto-pay

Please remove auto-pay from cell xxxxxxxxxxxxx registered to xxxxxxxxxxxxx ( my son) and billed to my credit card. Thanks, xxxxxxxxxxxxxxxxxxx  edited by computergeek541: phone number removed

Shannick by Great Neighbour / Super Voisin
  • 630 Views
  • 6 replies
  • 0 Bravos

Resolved! payment not processing

Hello, I'm trying to use my debit credit card that I have been using for years to process my payment but everytime it says can't verify payment info. I have changed nothing. I know there is money in my account as I can see it. Also I have made anothe...

Justin187 by Good Citizen / Bon Citoyen
  • 1746 Views
  • 23 replies
  • 0 Bravos

Resolved! US Roaming

I just purchased a 10-day US Roaming package. It seems to have gone through successfully. There is a renewal date enabled, which I assume will allow me to automatically get additional packages for as long as I need. My question is: Do I simply cancel...

Peewee1947 by Good Citizen / Bon Citoyen
  • 655 Views
  • 17 replies
  • 0 Bravos

Resolved! Please Help!

Several weeks ago we tried to upgrade my daughter to a new plan - from 15 dollars a month to 25 dollars.  It looked like it was going to go through, but then when the new plan was supposed to kick in, the old one expired and the new one didn't start....

ARainford1710 by Great Neighbour / Super Voisin
  • 617 Views
  • 7 replies
  • 0 Bravos

Resolved! iPad Pro Cellular 2021

Hi If I bought an iPad pro with cellular 2021 would my sim fit into it?My sim is currently in my iPhone 7

davidberg by Good Citizen / Bon Citoyen
  • 632 Views
  • 10 replies
  • 0 Bravos

Resolved! SIM-swap attacks

What steps is Poblic Mobile taking to protect against SIM-swap attacks?

mli808080 by Great Neighbour / Super Voisin
  • 651 Views
  • 8 replies
  • 0 Bravos

bill payment

i just received my visa statement and i have been charged twice on nov 10 for 23.00 and 25.30 Why? and how does it get reversed?

feck by Great Neighbour / Super Voisin
  • 412 Views
  • 4 replies
  • 0 Bravos
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