[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! switching to new device
Please tell me how do I switch from an older phone ( that may no longer work for certain apps, etc) to a newer phone. Do I need a new Sim card? and what are the steps involved...tried the "CHATBOT" but it wasn't understanding my question....
Request for SIM Card Price Adjustment
Dear Customer Service,I recently purchased a new SIM card for $10 as part of a phone plan upgrade. I noticed that the price has been reduced to $5 during the current promotion. Could you please adjust the price accordingly and refund the price differ...
Resolved! Transfer Number
I’m having trouble porting my phone number from Fido to Public Mobile. I didn’t respond to the authorization message within 90 minutes, so I need help resubmitting the transfer request.
Subscription not activated (Step 6 of 6)
Phone is stuck on step 6 of 6. No one appears to be helping. Spent 40 mins on chat just to find out I need to post here.What do I need to do to continue the process.
Payment Receipt/ Bill with no address
Hello, I would like to use the Payment Receipt/ Bill as my address proof. But only the postal code is shown on the receipt. How can I get my full address on there?Thank you.
Locked out
My wife, also a public mobile subscriber has been locked out of her account for 2 days. She thought it was her password. It allowed her to change it but then locked her out again. She can't submit a ticket since she is locked out of her account. I've...
Resolved! Charged full price when upgrading subscription and didnt account for loyalty and autopay
Good Afternoon everyone, Mods,I upgraded to a BF deal today and I was charged full price. I was expecting to get some loyalty and autopay deductions but didnt get any. I was just wondering if this is the way we are going forward now and wanted to kn...
Transferring old number to public mobile but not starting a plan
Hi there,Friend of mine is moving away and I'm taking over his number, planning to transfer it to a new public mobile sim, however it's to store the number for later use as I already have my ownAfter transferring can I keep the PM sim card without a ...
Preauthorized monthly payments under Point System
Hi,I am under the new Points reward system and wondering if I would be rewarded for having preauthorized monthly payment made on my account? I don't seem to be getting this reward unlike the old system where the account us credited $2 for having prea...
Reuqesting a refund
@CS_Agent Hello, I subscribed to PM last week but I couldn't receive calls so I switched to another carrier. Can I be granted a refund please?
Resolved! Returning to Public Mobile .. I hope
Hey everyone,I used to have a PM account a year ago but the call quality got so poor in my area (Niagara on the Lake) that I had to switch to Telus. My previous community name was Cosmos411 which is where I talked about all the problems I was having....
Porting issues
Hi, I tried to port in a number from Rogers. I got a text on my Rogers line saying "We're having trouble transferring your number." I tried to put in the port again but I'm no longer able to. I'm wondering if this is an issue because I have two phone...
Change payment method
I'm trying to change my payment method but I don't have a payment tab
New activation
Hello how do I get a new esim? The original one didn’t register and I am having problems porting my number thanks
Re: $40/month for 15GB prepaid plan - when does the promotion end?
Do you have to pay right away 40 to activate when you first get the plan, does it charge your account instantly? What are the prepayments set for the middle or beginning of month? Are you allowed to change dates it is took out?
New Subscription Fee was Surprisely Charged from My Credit Card before Current Subscription Ends
Hi Support,I discovered I waas suddenly charged the next subcription fee today. Originally, what I saw is the current subscription due date is to 23Novemember.But when i open the biils today, I just saw the new subscription period is overlapped with ...
Sim card
My sister purchased a sim card on the 2nd of November and never received it even though they said two days delivery. She purchased another one and again the money has been taken out of her account today and it says two days delivery. What is the pr...
Resolved! Refund
Hi,I have accidentally purchased the add on for US roam talk and text 15 days. Please cancel that and issue me a refund of $15. Thank you
How to use add-on as a priority
How can I use add-one before using my subscription plan?
Resolved! Changing Subscription Plan - Black Friday Sale
Hello, I am currently on a $40/mo for 30gb @ 5g plan. The Black Friday sale is $34/mo for 30gb @ 5g. I want to switch my subscription to this new plan, however it does not show up on my app when trying to change my subscription.Thanks,Austin
Resolved! Badges
Hello everyone! I have accumulated a couple of badges since posting in the community. They're pretty fun to be honest but I've been wondering if they actually have any value/purpose beyond their fun-factor?Thanks,
Refund for incompatible new service
Hi, I purchased at $34 plan to port my wife's iPhone. It failed to port her number/install the esim, and the app is so terrible on iPhone - she can't even log in and it's just errors when we try to log in on another device. Given the difficulty with ...
Need to cancel my new subscription which i have not activated it
I bought a plan for 34 for 20 GB. But it seems that my employer is having contract with other provider and i cannot use different provider on this phone. I just bought this plan online, but haven't enabled it yet (also sim card not yet received). So ...
Unable to install esim
Hey all, Scanning the QR code attached to the email gives me an unable to activate esim error on my iPhone 11 pro. Help would be much appreciated!
CS_Agent I'm getting issue transferring my number
@CS_Agent I'm getting this message during the phone number transfer. No one contact me to solve this issue. Please help! I'm trying to raise a ticket but the link returns 404 as well. Hey, it's Public Mobile. We're having trouble transferring your n...
Unable to Log into my account to pay my bill.
Cant log in, its prompting me to continue my registration and add my phone number. I completed this in August and have had no issues till this morning Help Please
Roaming
I'm in the US I have a data roaming plan. Everything works except incoming calls just goes to a busy signal. Anyone know a fix to this?
Resolved! CORS Error when submitting support tickets
Hello, when attempting to submit a support ticket, my browser is getting the following error:... 'https://myaccount.publicmobile.ca/trouble-ticket') from origin 'https://myaccount.publicmobile.ca' has been blocked by CORS policy: Response to prefligh...
