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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Having troubles installing eSIM

Hi Public Mobile - I'm setting this up and missed the install eSIM to my phone. I am trying to set it up but can't retrieve the download of the eSIM or a QR code to get it onto my phone. @CS_AgentCould you please let me know what I need to do. Thanks...

Just transferred my number and I can’t receive calls! Help!

I just transferred my number from fido to PM. I had some problems to activate the eSIM. Now it looks like everything is working, but when someone calls me, it doesn’t ring and goes directly to voice mail! Besides that, I can’t get a ticket, because t...

@CS_Agent in our Community

My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.How do I get in c...

Resolved! Add-ons

I currently have 0 data left with my plans but have lots in my add ons. Will Public Mobile automatically activate this to keep data available for my use?

Resolved! Any news about ukraine being added to the list of countries in the long distance add-on?

With the recent plethora of changes, I was hoping for ukraine to show up on the list of included countries. So far, it does not seem to be the case. Maybe the website was not updated yet or maybe it's coming later?

Phone number

Hi there, How do I change my phone number with this new system? Thanks

Change credit card *611

Is it possible to change credit card through 611? Having trouble accessing my account.

@CS_Agent I just signed up with a plan but can't log in

Hello,I recently signed up to a 4g plan but when I tried to log in it tells me it needs to authenticate my number. But I never had a number to start so I need to change it to my public mobile phone number. Please help.

I cannot make a call. It keeps saying "7b1 your phone is not activated on the network"

For background I've had my publicmobile account for 15 days I think. I'm able to receive calls but cannot check my voicemail or make an outbound call. I lost my CS_agent ticket due to this website changes and now I can't even file a new ticket.

Anonymous users - Good to be anonymous this time

hi allsee some Anonymous users nowBut unlike before, this is indeed good. Many users would like to become Anonymous. It means they finally got their old names back!!!Good work Agent

I cannot use my phone as I am told I have used all my data and calls

Telephone payment

Hi: Is Fongo Inc under Public Mobile?

I lost my phone and need to change the SIM card

Hello,I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have...

@CS_Agent in our Community

I upgraded my plan a week ago—two weeks early for my old plan—up to a $65/month plan w/30GB data @ 4G speed, but seems within a mere few days of that “upgrade”, there’s been a new option available? One for the EXACT same price that I’m now paying, bu...

Resolved! $15 plan is still available?

Hi there,I am using Public mobile with a $15 plan/month. I have just bought a new SIM card for my daughter, and I set up online, but I could not find the $15 plan anymore. I wonder if this plan is still available? I just saw the minimum plan costs $3...

Resolved! $15 plan renewal - fail

I was in the process of confirming my change to the $15 plan and the site just sat there spinning. After about 10 minutes I went back and did it again. To my dismay the $15 plan no longer shows! I have tried 3 different browsers, and the mobile ap...

Canceling the add- on

I purchased the unlimited US talk and text for 15 days by a mistake. Can you cancel the purchase? I won't use it because I don't need it.

Resolved! Remove autopay

How do I remove autopay in the new website?

Ported my number via esim, however it's stuck on "Activating" - Resolved

Hi, I've ported over from rogers on my iPhone 11, received the text from Rogers to start the transfer, replied Yes, however now the esim is stuck on "activating...". How do i resolve this problem?EDIT: Update, the situation resolved itself after tim...

Resolved! Rewards change with new plan?

I'm on the old rewards system, not the point system.I'm hoping to switch plans to the new $39 for 20gb.I think if I switch plans, my rewards will stay the same, but I figured I'd double check and make sure!Thanks!

SIM card MIA

I never received my SIM card. It was ordered and paid for online May 7th. It has been well over the 5-10 business days. I want to know how to cancel the SIM and get a refund.

New Nickname?

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!

Resolved! Sim card did never arrived

Hello I ordered a sim card in March. It never arrived.I need the sim now.I am unable to raise ticket as the "submit ticket button is not highlighted even after entering all the information required in the fields.Help please!!!

Resolved! Transferring number didn’t work!

thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for th...

New EverSave will not save sign in email or password in Firefox or Chrome

I must sign in to PM each time with my email and password. My browsers do not save my sign-in to open the account. There was/is no "Trust This Site" option anywhere. It is quite a terrifying change!

Resolved! Change subscription

I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?

How to get help without submitting a ticket.

I can not log-in with out a error or new activation, without logging in I cant contact support.My only option to renew my payment was through 611.What to do now?

Resolved! accessing my account

unable to access my account to update my payment options

Esim not installed

@CS_Agent, I just subscribed to PM. I am not able to install esim. its giving me error everytime I try.

Resolved! I requested a 3 month 5 G subscription service at 65/ month @50 GB as of May 29, 2023

I requested a 3 month 5 G subscription service at 65/ month @50 GB as of May 29, 2023. The request went through on the 27th May with the intent it would roll over to the new plan on May 29th. I received notification that I am paying 80/ month per mo...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Having troubles installing eSIM

Just transferred my number and I can’t receive calls! Help!

@CS_Agent in our Community

Resolved! Add-ons

Resolved! Any news about ukraine being added to the list of countries in the long distance add-on?

Phone number

Change credit card *611

@CS_Agent I just signed up with a plan but can't log in

I cannot make a call. It keeps saying "7b1 your phone is not activated on the network"

Anonymous users - Good to be anonymous this time

I cannot use my phone as I am told I have used all my data and calls

Telephone payment

I lost my phone and need to change the SIM card

@CS_Agent in our Community

Resolved! $15 plan is still available?

Resolved! $15 plan renewal - fail

Canceling the add- on

Resolved! Remove autopay

Ported my number via esim, however it's stuck on "Activating" - Resolved

Resolved! Rewards change with new plan?

SIM card MIA

New Nickname?

Resolved! Sim card did never arrived

Resolved! Transferring number didn’t work!

New EverSave will not save sign in email or password in Firefox or Chrome

Resolved! Change subscription

How to get help without submitting a ticket.

Resolved! accessing my account

Esim not installed

Resolved! I requested a 3 month 5 G subscription service at 65/ month @50 GB as of May 29, 2023

Phone Number Transfer Complications

No phone service

Referral

New subscription on existing plan

Lost Phone Inquiry