So @J_PM what you are confirming once again is that the “change plan upon renewal” for this $55 plan with $20 discount for 15months is a valid promotion for existing customers?
you just need to check with team why it’s not working?
Because it seems a lot of folks are doing this change upon next renewal to not lose out on current month of service they already paid for, and to take up this Black Friday deal that is working for existing members who decide to change plans right away and forfeit their current monthly paid service.
@brettster99 the regardless of renewal or change the discount should be factored into new breakdown. Meaning the discount will apply in the new plan change. This could be a caching issue. If the scheduled plan change is supposed to work, I would like to get the plan. I would hate to be stuck on the current plan if things don't work out.
@J_PM , I have a reliable data point from a long term Public Mobile customer who scheduled a plan change to this deal and the $20 discount was not applied. More interesting was the fact that the plan change did not take place. The renewal was done to the old plan.
That is one of the discussion points in some of these threads. What is going to happen at renewal? The user @brettster99 above has confirmed that it works for an immediate plan change, but no one has confirmed what happens for a renewal change. Keep an eye on the threads/community for a customer to post their experience on a renewal change for this plan.
No one knows for certain on renewal.
Here is a thread.