Whoa. We're just trying ideas around to try to get to the bottom of what happened.
The usage details are not actual time of use. They're accumulated usage from the last time it was posted.
The sentence is even accurate if you did indeed leave your hotspot on and it was being used. Unless you would like to stick a smiley after your never.
Of course @Murphcrud1 may just be expressing surprise at all the data being used up OR maybe receiving a text from PM indicating 75% or 95% of data has been used up. Wasn’t really enough info about the problem given.
We regularly have people reporting something wrong that their data is all gone and of course there are lots of possibilities. One new app or change could have introduced something that is constantly up using data and rapidly depleting it. People have used speed test and burned most of their data up right there. Also, if related to a text from PM these have been in error quite regularly in the past.
Somif you can provide more detail as to what’s has led you to your concluding about data use, we may be able to be of more help.
You should log into self service but clear your browser cache first and then open a new window in incognito/private mode. Click on the spinner to refresh your data so that you see the most update information. Confirm on your phone that your apps are not using background data.
I don't understand what you mean. SIM Jacked? How would this be possible and how would I verify this on my account. I still have access to my account and just my data has been used, nothing else from my PM plan.
You said your account was compromised. I was thinking somebody was able to access your account and switch out the SIM card in the account. If you have access to your account and your phone is functional which means there was no SIM jack, then I think there is nothing wrong with your account. People can't steal your data. That is not possible. I have many Public Mobile accounts. I cannot take data from one account and move it to another account. Perhaps you are consuming the data at a rate higher than expected.