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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! account locked out

my account locked out. already changed password through the email

Resolved! secret question

Hello , I cannot access my account. I tried answering the security question but it seems to be incorrect. Please help thank you .

Resolved! Problem getting US roaming to work

I purchased the US roaming add-on, but now that I am in the US, I am not able to get any service. I have no cell service. My mobile data is on, and I also turned on data roaming. However, I noticed that Public Mobile seems to be partnered with T-Mobi...

SIM locked

My phone says I need a PUK number how the heck do I contact anyone? It’s all robots

Can't recieve calls

I just got the public Mobile service and I can make calls, but can't recieve any. I hope someone can help me

Forgot security question + lost my plan

Hello. I have forgotten my password and do not remember the security question when I am clicking forgot password. I need to renew my account and am currently unable to make calls. Please help me log into my account so I can renew my plan

Locked out of my account

I have been locked out of my account. I do not recall my security question.

US calling add on

I have purchases a 10 day talk add on to the US but am still unable to make my call???!!! Help

Resolved! Customer services don’t reply

I sent private messages since yesterday and today. No body replied and I need my phone service immediately. They make people life difficult and very frustrating. Can someone help me how to reach them? Do they work weekends? I need my phone service im...

Resolved! porting a phone number

I am nearly going crazy trurying to port a phone number for my Mom. I've gone through the process several times and have been unsuccessful. I called Shaw to see if they have had a prot request and they have not. I have tried to submit a ticket about ...

port landline

Greetings...When trying to port a landline, the form asks for street number. My street number is "44E", but the form only allows numbers. The form states the followingPlease ensure your address is an exact match with the address given to your prev...

Resolved! porting a phone number

I have been trying to port a phone number for several hours. |Please have a technician contact me.

Resolved! No Service

Does Public Mobile make posts when their service is down? I'm in Ontario with no service, my brother lives in the same city and he has service on his Public Mobile account. Any suggestions?

Plan suspended

I have been on Auto Pay (credit card) for almost a year now and today my plan was suspended. I logged into my account and there is a message that I have insufficient founds, $2. Please help

Resolved! What happened if my account deactivated

So I am traveling to another country right now, and my account will be deactivated on Aug 16, and what would happen if my sim is deactivated, will I be able to use the phone number, or should I keep top up every month.

Resolved! My login is disabled

Yesterday I noticed I had no service anywhere so I went to login to my account to see what the issue was and everytime I try to login it says “login disabled”. Has anyone else had this problem, I have no idea what to do. I can’t call, text, and have ...

Resolved! Refer a friend bonus help

I got my friend to join public mobile 2 days ago and he told me he lost my referral code. Is there any way that he can get public mobile to still use it or did I loose the refer a friend bonus?

Resolved! US data

I purchased the 10 day unlimited talk and text and 250 data plan for travel in the US. I have used a lot more data than planned, can I top that up, or do I have to wait until the 10 days expires?

Can’t get SIM card to work in flip phone

I purchased sim set up account and got error. Phone not working but payment came out. How do I get my money back

Resolved! No texts or emails received re bonus offers etc

For example, never got a message about the $25 referral bonus people are mentioning.

Resolved! Data buckets

I have 5 buckets of data (some bonus add ons and other add on and my monthly bucket). When I review my usage, it just randomly picks a bucket to use. Why would it not use up my monthly bucket, then the oldest bonus/add ons before using up the new ad...

Account

How do I cancel my husband's account after he has passed away. I know his community access but not his user name & password.

Resolved! Reward not applied

Hi, i just checked my bank account and i noticed that $28 has been deducted by public mobile. I am registered for auto payment.. and I believe I should get a discount for that. Please help, thanks

USA TEXT pkg

Bought the $8 unlimited US TEXT pkg and I can't get or receive texts. Can someone help?

Resolved! Hotspot

How do I get personal hotspot working on my phone it says to contact public mobile

Updated Payment Info Rejected

Hi, I updated my credit card information and now i am getting consistent error messages that there is an issue with my credit card provider.I have called Visa and all is fine on their end. They said this is an issue on the merchant’s end.Please help!

Resolved! change plan

I would like to change my planf for a period of time as I am going to the USA and need to be able to make calls in the USA and back to Canada and have more data.

Resolved! A no payment required and refer-a-friend

Hi there,I would like to mention you I joined your two promotions. And hope you can tell me what should I do.The one is I could get a no payment required at the third month during 12 months according to your promotion. It’s my third month from May 3...

Resolved! Can't restore my online account password

To whom it may concern, I was locked out of my account. When I try to reset the password it displays a "contact admin" message. I need access to update my payment information because I can't use the service without doing it. Please advise,Tamara

Resolved! re: Auto pay

I am registered for Auto pay but my cell phone was disconnected April until I checked my acct. history that nobody collected the payment. I would like to make sure that you guys collect my monthly payment as I am registered for Auto pay. Thank you.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! account locked out

Resolved! secret question

Resolved! Problem getting US roaming to work

SIM locked

Can't recieve calls

Forgot security question + lost my plan

Locked out of my account

US calling add on

Resolved! Customer services don’t reply

Resolved! porting a phone number

port landline

Resolved! porting a phone number

Resolved! No Service

Plan suspended

Resolved! What happened if my account deactivated

Resolved! My login is disabled

Resolved! Refer a friend bonus help

Resolved! US data

Can’t get SIM card to work in flip phone

Resolved! No texts or emails received re bonus offers etc

Resolved! Data buckets

Account

Resolved! Reward not applied

USA TEXT pkg

Resolved! Hotspot

Updated Payment Info Rejected

Resolved! change plan

Resolved! A no payment required and refer-a-friend

Resolved! Can't restore my online account password

Resolved! re: Auto pay

Just got back to Canada from the United States

Lost SIM Card - Unable to Access My Account via Em...

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Sim Lock

stop credit card withdrawals and close account