Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to make any outgoing calls. - I used up the last of my 100 minutes of my phone plan today.- I have a 500-minute Canada-wide long distance add-on, which I purchased a couple of months ago. I have 261 minutes left. - I'm still unable to mak...
Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 mor...
I would like to cancel an order for a sim card I've ordered if possible. I noticed they sell it at a store nearby
How do I correct an incorrect email address registered with my account.
I never registered myself with public, was using number after. Cannot login to my account
I referedmy friend to open PM account. His cellphone has baraly signal at his condo and neighbourhood ( There's a library there).I asked agent about signal and the agent provided a link of cellphone information about my friend cellphone. Please check...
does Public Mobile provide eSIM for iPhone 14?
I am trying to port my phone number to Shaw mobile but it is unsuccessful. I talked to Shaw's customer service and She let me know that the Public Mobile has to released it. Can Public mobile released the phone number to Shaw mobile? Thanks
Hi everyone , I had a fraud issue and had to cancel the credit card that was on file and the account got suspended since They were no funds. when I go to reactivate the account I selected the new card and I get a message that it was sucessfull, it’s ...
I got a sim card and want to get it registered. My current provider is Speakout, but don't see on the drop down list.
I received a hand-me down phone from a relative and when I inserted my Public Mobile SIM card I got the following error message: The SIM that you currently have installed is not supported under the activation policy that is currently assigned by th...
And i just found out i was charged $15.00 not $12.00 for the last 2 months, what happened? No more rewards/credits?
Thread is out of hand
I have automatic payments from my Credit Card set up and want to keep that in place. Nevertheless, I want to add funds to my account to cover a couple of months payments while I'm out of town. I go to the payments page and find a link to where I can ...
I would like to change my plan to the $40 one, but it says I will lose any promotions I am currently having. What does this mean? will I lose my rewards discount?
I used my 3 GB of data very quickly and realized that most of my data was used to upload my phone data onto my iCloud. I turned the automatic backups to iCloud off but is there a way to add more data for the rest of the month without charge? I had no...
I can't get texts or calls from my wife. They are going to my old PC voice mail. I can only call her. The texts are not getting to her number. Do I have to change to a new number? Why can't I remove the old voice-mail number?
Hi, I have been trying so many times to login my account to reactive it. However, I am no longer able to login my account. Would you please advise whether it has been closed. My public mobile number is xxxxxxxxxxxx. Thank you for your help in advance...
How to fix a porting problem i thought i did it right but nope. My old account at bell is still open and it isnt fully transfered to public how to fix problem when its been about 10 days already.
The Two Factor emails have always been slow. Today the first attempt took 4 minutes based on the email timestamps in the headers and was expired when I tried to use it. The second attempt took 3 minutes. Any one else have such slow responses?
I payed for the new student plan but I only received the 10.5 gb at 3G speed, but I was charged for the student plan.
Hi,When I joined a year ago my payment date was the 14th but it kept creeping up to the 9th! I think I'm good and before I know it the service is suspended! I am glad it is a quick fix but how can i plan for billing that way?
I reset my passwordFor both my account and communityWas only able to get into the communityIt gives me this error on my accountEmail or password is incorrect. Please try again, or reset password"Email or password is incorrect. Please try again, or re...
All info filled in to Submit a Ticket but NEXT button remains greyed out, no matter what I do.
HiI bought a public mobile phone but i noticed it is locked to public / Telus' network. I would like to unlock it to have more flexibility. What is the process? CRTC mandates that carriers offer this option for free. https://crtc.gc.ca/eng/archive/20...
I requested upgrade to 4g plan with 6 gigs of data to take effect on my billing date. The billing date came and went and my plan remained the same. So I switched plans immediately as only one day had gone by. I was billed 50.85 immediately for the ne...
Hello, I can call out but I cannot receive calls?
I did not get a 5$ reward when i made payment for a 5GB Plus plan. Please help.
Hi,It says my number is not assigned. I recently transferred my number from Eastlink to public Mobile
