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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Puk code

So I put a sim pin on my SIM card cuz my ex gf kept creeping and she put the wrong code in to many times and it’s saying I need a puk code... PLEASE HELP!!!

How to change sim card using email

I lost my phone, got a new sim card, trying to change sim card via email it does not allow me the system accepts via phone (but I donot have the phone!) via email stops and say go back to login! tried many times but not successful. Not sure how to fi...

Resolved! Autopay

Why does my account show "Plan Expired" the day before the autopayment will occur?

Some texts not being delivered + some calls going straight to vm t

Resolved! Some texts not being delivered + some calls going straight to vm t

Hi! I've had my plan no problems for a few years now but suddenly text to certain numbers aren't delivering (but I can receive texts from them). They are all sms texts but other sms texts send, and they are also a 709 area code where I am 250, but ot...

Resolved! Reactivating account and swapping SIM card-neither is working

Hi-my daughter lost her phone so we suspended her account. Today I picked up a new SIM card so I'm trying to reactivate her account and swap the SIM. I can't get the account to reactivate-getting an error message about payment being due (it's set up ...

Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice mail

No recording on voice mail. Only out going calls work. Can't find tech support phone number or link. 611 was no help. Thanks for your help.

Handset + SIM Order still not received

Hello PM community, I recently ordered a refurbished handset and SIM card from the Public Mobile website on July 26. 10 Business days have passed and I have not received and email letting me know my device has shipped and I have not received the devi...

Does any one have screen prints of the 4 steps of the activate process?

I have a new referral and would like to show what screen she has to put the referral code into. Some new customers want to do it right the first time and are a bit timid of the steps. Would be nice if we could show a pic of where it goes. The old way...

Resolved! Re: The Guide to Headache-Free PM Signup

I just sign up at koodo and my number never got ported and my pin doest work there. I was talking to my old provider and they said you guys need to resend the port number.

Resolved! Idea for listing Pre-Owned phones

I was looking at Public Mobiles Certified Pre-Owned phones and noticed a lot of them are currently Out of Stock. Of the ten phones listed there are only five available to Buy Now. I was wondering if there’s a filter that could only show in stock it...

$20 referral bonus is missing

Resolved! $20 referral bonus is missing

I received a text message from Public Mobile saying that if a friend activates a new SIM card before a given date and using my referral code I would receive a one-time $20 reward. This has been more than 1 week now since my friend activated their SIM...

Query on the deferral of the deactivation date for few days

Resolved! Deferral of the deactivation date for few days

Hello community membersBelow is the status of my account. My question is simple is it possible to request an extension/defer for the deactivation day for few days to adjust with my travel plans to Canada? Grateful to any advice.Your plan expired on M...

Resolved! How to purchase and Add-On?

For an internet based business this website is still atrocious. No improvement in all the years I've used Public Mobile.I can not find the link where you actually PURCHASE an Add-On. You go to the page that lists Plans and Add-Ons and after finding i...

can not send/receive pictures on Iphone 11

Hello, I can not receive/send pictures on Iphone 11. Also sometimes when I am called, no any response on the phoneThanks

Unable to connect to Public Mobile Network

Hi Guys,After successful activation with a new Mobile phone number and setting up proper APN, still i can not connect to public mobile network.I have a Samsung S9+ and i tried to do the network reset as well.How long does it take to be able to use th...

YAYYY! I made my ftrst $1 Community Reward!

Too bad can't frame it !

Resolved! Can I port over Fongo to Public?

I'm a Fongo user. Can I port over my Fongo phone number to Public?Thanks.

Here you go...FREE SIM card at London Drugs....Activation Required

Resolved! Not Able to Change Plan

I have old plan and wanted to add more data/change plan but not able to from self serve. If I click to see current plan:Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login ...

Resolved! 15Gigs Data gone Fast! :( Need BIG Data Add-on ... Any solutions?

my 15gigs burned by in 2 weeks... not sure how so fast think hotspot device programs eating data without me knowing it... short of buying a new SIM, and getting another 10gigs for $50 are there any solutions for reasonably priced data?

Resolved! Hot to change my plan

How to change my plan

Resolved! Coverage: specific cell tower confirmation?

From what I've read, Public Mobile coverage is essentially Telus coverage, which is provided by Bell towers in the east. Is this 100%? I ask because in cottage country, I have a cell booster directional antenna pointed at the following Bell tower. ...

porting my phone

Resolved! porting my phone

it's been longer than 90 minutes and didn't receive a conformation text

SERVICE

Hello,Why is my service disconnected and why was i not told about it. I received a message updating me that i have been charged for the payment which was supposed to be the 7th i dont know why am i charged on the 5th. Anywho i have been charged and t...

CS agent not replying

I activated my account - the assigned number is already in use by another person! I sent a message to admin, get a validate account request, do so and then wait 24 hours with no reply. This service is horrible! I am paying for phone service that ...