Community

Resolved! Lost Sim Card

 Hi There i lost my sim card I need the same number as it is registered in my back account , jib and in all my circle. I want to know the process how can i get another sim card with the same number

Resolved! Can't Pay bill

On July 4th public Mobile tried to take money from my credit card and I didn't have enough on it, I since then paid it off completely. I have tried to pay using phone, online, removing and tired adding the credit card, now it won't verify my address....

Resolved! Voicemail off.

I don't want anyone to be able to leave me a message. Is there a way to turn off this feature? Thanks in advance

Resolved! Password reset

Please help! I got locked out of my account and need to reset my password 

Resolved! Phone Compatibility

I have a Telus prepaid Alcatel U50 which I have had for 2 years.   I can't find it on the Public Mobile website's compatibility list but since it is a Telus phone using a Telus carrier and Public is owned by Telus...  will my phone work??

Resolved! Is the Alcatel Flip 3 Compatible ?

Is the Alcatel Go Flip 3 Compatible with Public Mobile ?  I am looking at this one. It says CHATR on it but can it be unlocked to work with Public ? https://www.bestbuy.ca/en-ca/product/chatr-alcatel-go-flip-3-black-prepaid/14518022 One guy in the re...

Resolved! Porting my old phone number onto my new account

I just activated my Public account and want to transfer/port my previous phone number onto my new account...help!

Resolved! My Account Activation

I am trying to setup "My Account" and it says that I either have an invalid ph# or an existing account, I NEED ONLINE Access, can someone help me to fix this problem please?

Resolved! Help articles privacy error.

Is anyone else getting a privacy error when they try to access the help articles? Thanks. Using Google chrome on a Samsung Android Tablet. 

Resolved! 611 texts

Hello all.From reading messages here I understand that I should be getting texts from 611 when my auto payment has been accepted. Maybe I'm wrong about that, and it's not a serious issue for me, but I just wanted to know if I should be. Today is the ...

Resolved! If i have an existing number,can i get an extra number?

So i already had 1 number under my email, can i still get one more under the same account?Just wanna make life easier to avoid hassle of logging in and out and pay separately all the time.If we can do it please guide me! 

Resolved! How do you unpin a message?

For some strange reason, the daylight savings post is pinned. It shouldn't be. And I looked in my options, and there isn't something it appears I can unpin this? This is driving me bananas because it isn't relevant! 

Resolved! Issue With New Phone

I recently got my Doogee X95 that I ordered from AliExpress. When I first checked if it was compatible with public mobile everything said yes. Now that I got it I can't get a signal. Network compatibility websites no longer list it as having most ban...

Resolved! A post on Facebook made me curious, 911 calls?

Just wondered, say someone's autopay fails, and they don't know it yet but need to call 911, will it still go thru ? This person was with Rogers, and they legit needed an ambulance, but even their 911 call got rerouted to Rogers billing center as the...

Resolved! Mistake

Resolved! Signing into account

I activated my SIM card yesterday and right before I received validation the website froze.  The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worke...