Community

Resolved! Mobile data uses "Montreal" as location - in PEI

I'm in PEI but my mobile data connection keeps thinking I'm in Montreal, for example Walmart and Canadian Tire websites set my "local" store as Montreal, and Google results say "Montreal, QC - based on your I.P." I know Public uses the Telus network,...

Resolved! Help!

I am trying to switch my service from Virgin Mobile Plus to Public Mobile, and I am also switching from an android phone to an iPhone.  I have transferred my service from Virgin to Public Mobile so that now my Virgin account is cut off.  My Public Mo...

Resolved! How to create an account when your phone suspended

Account suspended due to credit card expiration - no active account and no service 

Resolved! Change email address on account

Resolved! Account suspended

My account has been suspended,  but the auto pay credit card that is on the account is still valid.No service!

Resolved! SIM swap

I'm trying to do a SIM swap but it requires me to log in to My Account which I haven't registered for. I tried registering but I can't receive a verification code because I don't have access to my number. How would I solve this?

Resolved! Phone compatibility on your network?

I would like to know if these frequencies are supported on your network. GSM: B2/3/5/8WCDMA: B1/2/4/5/8LTE-FDD: 1/2/3/4/5/7/8/12/17/19/20/28A/28B

Resolved! New account info.

How do I find my number?

Resolved! About cancelling ongoing plan and getting a better plan.

actually i was using the 25$ plan which ends on may 25. But now i need more data and cant wait till may 25. How can I change my plan to 50$ cuz when i try they say it will start on may 25. But i want it to start now

Resolved! Transferring from Koodo to Public Mobile

Hi, I would like to transfer from Koodo to Public Mobile- already contacted Koodo and they have noted the transfer request and guided me to this website for the next step. Please advise what the process is. Thanks, Naji.

Resolved! Trying to swtich my phone back to bell

Bell is saying the phone is locked under public mobile. Can some help me out 

Resolved! how to use texting

Hello, I don't know how to activate texting and how to enter international phone numbers. I have Android and had Signal messaging which I uninstalled to use Public. should I see a special icon? thank you for your help. Have a wonderful day!

Resolved! It’s Urgent

Helloplease I need to speak to agent urgently!!!!!

Resolved! Daughter is locked out

Hello, my daughter is having trouble getting into her account.  We can't seem to reset password. Also would like to change her email address.  HELP!

Resolved! Plan Upgrades

 I've always been on the $40 plan but I find I need more data now. I'd like to upgrade to the $50 plan. I purchased a $48 voucher at 7-11 and added l it to my account by phone.I cannot see where and how to upgrade my plan. Please help asap as my life...

Resolved! Rewards

REWARDS OLD SCHOOLI don't think I'm receiving the proper amount of rewards each month. Hi received $2 for auto pay and $2 for loyalty. I've been with public mobile since 2019. Does that not look like $6? How do I find out the anniversary date of when...

Resolved! Card activation failure

I had an account  with public mobile let the account  expire after 3 months then I got a new card inserted into phone started the phone up tried to login to old account  I couldn't  and the password  recovery  came back: login failed many times in a ...

Resolved! An agent to fix my stuff!

This is just rediculous

Resolved! login

Hello!  I logged in and out my account through my laptop successfully about an hour ago. When I just want to log in again, it just keep me waiting without logging in before it started the log in page over again...  I had tried different browsers seve...

Resolved! Transfer Telus Landline

Hello Everyone. I've decided now is the time to drop my land line and use my mobile exclusively. I also want to keep my exiting Telus landline number. Many months ago, I remember reading on the Community that the switch over is reasonably quick and e...

Resolved! Data used

why do I get a notification saying I’ve used up 75% of my data a few days after my plan has been renewed?

Resolved! dead phone

I just received the phone and activated yesterday and nothing happened, dead ?