Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I get 1 Gb data Addon with the $15 per month plan?

Can I buy 1 Gb data addon with the $15 per month plan?

Texting is not working

My SMS massages is not working, i can receive them but can't send them

Resolved! reuse email address

is it possible to reuse a email address from deactivated accounts? i dont want to create any new emails but want to move back to public mobile. would be really nice if you allowed multiple lines under one email.

Changed plan mid month, not giving me my data

Hi! So after I ran out of data I decided to change my plan mid month. I chose to change now (and accidentally submitted twice. Now my available funds are the double payment, but my data has not renewed/payment was not applied. It is nearly two days. ...

Logged out?

I realized that my autopayment has been stopped, and my account deactivated while I am prevented to come home to Canada. Please tell me how to get my number back!

Resolved! Account skimming

I have been contacted by someone in an (official) capacity from public mobile. They want.my full name, my address, my phone number, my Date of birth, and my PIN number. Public mobile already has all of this information except my PIN. Can anyone fill ...

Resolved! I need to contact a moderator

I need to contact a moderator.

Resolved! Can I re-activate my 3 phones to get the offered promo for 12 months

I was recently offered to return to PM and receive $10/mth off $25 or less plan OR $15 off $40/mth or more plan. The issue is I have 3 phones. Will this apply if I bring back all 3 phone lines?

Resolved! Offer activation

Hii have activated this new connection- xxxxx9 under the offer I received on my email. Screenshot attached. Pls confirm by when will this offer apply. mimmo removed image with personal info and tel number

I can't find provinces

cell phones

I am considering buying a motorola stylus please confirm if this phone will work on the network as I don't want to change plans. Thx

System won't accept my VISA DEBIT CARD

I haven't had my mobile long and I'm trying to make an online payment. I have tried many times and keep receiving the message that my bank won't allow the payment. This is not true. I've spoken to the bank and they Public Mobile hasn't even tried to ...

new activation

hello, I just activated a new sim to my old phone, and it says Network locked sim card inserted? any help fixing this would be great

Haven't received my SIM card, ordered it online on 30th May, 2020.

Haven't received my SIM card, ordered it online on 30th May,20020. Order number is 202996. Got the confirmation email plus another email(says my order is on the way). However, I tried to track it with order number plus postal code, no results. It's r...

Resolved! Archaic system

My father was trying to sign into his account when he was prompted after one failure to wait an entire hour before signing in again; furthermore, the option to reset his password was locked for some preposterous reason. One hour later I try to reset ...

How do I cancel this plan for my mother?

Hi,My mother somehow managed to signup to this service a few years ago. I have a scanned copy of her ac ount details but there is no email address specified. It just shows "noemail1234@publicmobile.com" as her profile email address.Anyway, she wants...

Resolved! Refer a friend

Hi, My wife switched over to public on Saturday June 6, 2020 As I was not able to be in the store with her, we were not able to get the refer a friend code needed for the bonuses Is there a way to add this on after the fact?

Resolved! Lost Rewords!

Until last month I had recommended friends reward $37/mo, this month suddenly became $14, I do not understand what happened, what should I do? Thanks.

Resolved! Account is disabled and I have no service on phone

Don't have service and cant access account

Resolved! Upgrade

What is the best phone to upgrade to....I currently use the LG Phoenix 3.....

Locked out of phone. Need PUK code

Hi. Subject line says it all. How do I recover the PUK code please?

Unsolicited promotional emails

For some reason found my email subscribed to Telus spam emails on behalf of Public Mobile.I never gave consent to share my personal info with anyone and never contacted Telus directly(so the only way they can get my email is Public Mobile).I really m...

Resolved! sim cards

HI I ordered a sim card .On may 20th I received a conformation email saying it was in the mail.Order 200735 I still haven't received it. Mailman said it should have been here within 4 days.

My data

I paid my bill on the 31st I paid $60 and I have no data can you please give me a callxxxxxx so I can figure out what's the problem if I have to pay more or whatever but I'm lost because I have no data mimmo removed tel number

Resolved! Text issue

Is it common when you move to PM not to get texts straight away? I changed over my line and my wife’s yesterday assume all was fine as I was sending her messages but that was iMessage and she realized she wasn’t getting texts from her boss. She turne...

Resolved! New SIM

I am a long time Public Mobile user. I ordered a new SIM from Public Mobile and inserted in my new phone. Updated the SIM card number to my online Public Mobile account. Been an hour and my new phone still says Emergency call only. Please Help!

I want to fix my 4 digit pin number

Resolved! How long does it take to hear from a moderator?

I transferred my plan last week on monday and my phone number had porting issues. I've since created a ticket but haven't heard anything in the week since. I'm still getting billed by my old phone plan.Not pleased with Public Mobile at all so far. S...

Charged double

would anyone know why I may have been charged twice for my plan? I had the available funds on my account but I recently signed up for automatic payments. So it charged 50$ to my card for on June 3rd and then on June 4th it took out the 50$ from my av...

Resolved! setting up auto pay with my bank.

Need to know name hard to my payee list?

Community

Forum Posts