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Forum Posts

SIM Cards stolen from my mail box.

Hi,I am Shakeel. I have ordered 10 SIM Cards ( order 123589 ). I got mail but that was open and there were no SIM Cards inside. Please cancel those SIM Cards and issue me new ones. Please this time that should be a priority mail and should be receive...

scheemapk by Great Neighbour / Super Voisin
  • 369 Views
  • 4 replies
  • 0 Bravos

I was over-charged when I activated My Public Mobile Service

Hi, When I activated my Public Mobile service and signed up 90-day talk/text/data (6GB) plan for $120, there was a system glitch. At first, the system had displayed my current plan for 30-day pass for $10 with $110 remaining balance under my account....

cy_huang by Great Neighbour / Super Voisin
  • 770 Views
  • 6 replies
  • 0 Bravos

Sorry, your login attempt failed. Please try again.

Hi, I bought a 90 day deal and a SIM card yesturday., but I unlocked my phone only toda. The service works, but I cannot log into my account. Message says: Sorry, your login attempt failed. Please try again. How can I solve this? Thanks!

umpjmh by Great Neighbour / Super Voisin
  • 570 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't reset password

Long story short I forgot my password for self serve, but when I try to reset it I get an error, "Sorry, we’re unable to verify your email address." I did recently get an activation email from PM, so I know my email address is correct in the system. ...

dmitri_t by Great Neighbour / Super Voisin
  • 527 Views
  • 2 replies
  • 0 Bravos

Resolved! LTE bands

Hello, everyone. I have a phone that would work on the LTE B7 (2600) but not on LTE B4 (1700/2100 AWS 1)... Public Mobile (Telus) use B4.Rogers and Bell use B7. I'm surprised since Telus, in the past at least, used to ride a lot of the Bell towers to...

brr256 by Good Citizen / Bon Citoyen
  • 3585 Views
  • 16 replies
  • 0 Bravos

Port Failed

Activated my account and ported my number from Bell.Can make calls, but cannot receive text or calls. Can anyone on the @CS_Agent please help?

SteveL by Great Neighbour / Super Voisin
  • 422 Views
  • 2 replies
  • 0 Bravos

iPhone SE no data or incoming calls

Hello, Yesterday I switched to PM from Fido. I have an iPhone SE and for some reason it does not seem to work. I can make calls but I see No Caller ID on the other side. I cannot receive calls or browse the internet. The plan I got is for 3G data. I ...

flaviuscons by Good Citizen / Bon Citoyen
  • 647 Views
  • 11 replies
  • 0 Bravos

Where are the loyal members?

Bashing, foul language, complaints, even the most loyal members loose it or give up.That's what I read in here in almost every discussion thread. I completely understand the uproar but from what I could understand, the old contracts are not affected ...

ute1978 by Deputy Mayor / Adjoint au Maire
  • 1586 Views
  • 27 replies
  • 6 Bravos

Can't login to my acct

Hey there .. I was out of country and my payment was not made .. I can't login to my account I need help re activating asap please

Randy8706 by Great Neighbour / Super Voisin
  • 303 Views
  • 2 replies
  • 0 Bravos

add ons

hi, i added 2gb of add ons on my account however only 1gb was added and not the other. please help as i got charged for two and it didn't give me the extra 1gb.

skhan by Great Neighbour / Super Voisin
  • 216 Views
  • 1 replies
  • 0 Bravos

pay my account

why when i try to pay my account they said there's a problem i try to change my plan and it dosen't work

jonathan50 by Great Neighbour / Super Voisin
  • 196 Views
  • 0 replies
  • 0 Bravos

Resolved! Using Auto Pay credit and billing amounts

New to PM since January and signed up for auto pay but when my next cycle came up, I overpaid somehow because I paid manually what I thought I had to and that was incorrect. Brings me to another part of my question and that is does my billing amount ...

MyMobile by Good Citizen / Bon Citoyen
  • 588 Views
  • 3 replies
  • 0 Bravos

Ported Account

Hi there, @CS_AgentI recently ported my number away from Public Mobile and was paid up until mid August. I was hoping to use the remaining month and get a new number so I can have another line. Please let me know what my options are. Thank you. Ryanr...

studhause by Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 0 Bravos

Re: No mobile data/ internet

i have the 3 month plan and for some reason after 2 go my internet is shut down can some one explain please i should have 4 go per month

pachat by Great Neighbour / Super Voisin
  • 296 Views
  • 1 replies
  • 0 Bravos

Not able to regenerate email to reset password

Hi, my account expired yesterday, I want to pay for another 3 months or go on auto pay so that I can get my service back but I can't log in to do that because I forgot my password and I am not getting an email to reset it.

nnisha by Great Neighbour / Super Voisin
  • 303 Views
  • 1 replies
  • 0 Bravos

Resolved! Run out of Data - why in the second line there is an Expired?

Hi Guys... I know I had 12 GB of data to use for 3 month but It still run out... watching too much stream at one point..Now no internet on cell till end of month, back to 2007! ..I just logged into the self management centre and I noticed that I have...

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Lewis by Great Citizen / Super Citoyen
  • 1106 Views
  • 7 replies
  • 1 Bravos

Resolved! Roaming options

I'll be travelling to the US (New York) for a few days, and am looking to see what my best options for roaming are. I've been using Roam Mobility for a while now, but I'll be going out from the major cities, where there is not a very good T-Mobile si...

jtm02 by Good Citizen / Bon Citoyen
  • 1178 Views
  • 9 replies
  • 0 Bravos

Resolved! stranded in limbo

I registered my sim card from Public Mobile this afternoon, and set up my account, pre-paying for 90 days, and transferring my existing cell phone number to Public Mobile. According to the site, everything went fine, although I didn't get an acknowle...

MrsWendyB by Great Neighbour / Super Voisin
  • 872 Views
  • 5 replies
  • 0 Bravos

Why my Mobile Data Network can't use?

I just changed my phone plan to $40/m, 90 days ahead plan. The phone call is ok. But my mobile data network can't use. What's the problem? How to solve it? Thanks.

Janny1 by Great Neighbour / Super Voisin
  • 520 Views
  • 5 replies
  • 0 Bravos

Resolved! OnePlus 5 serious problem

http://gizmodo.com/users-report-incredibly-scary-oneplus-5-911-bug-1797013967 Edit 1it has been fixed now

Harvir_K by Great Citizen / Super Citoyen
  • 1636 Views
  • 15 replies
  • 1 Bravos

Locked out of account

Hi there, I must've failed to log in too many times, and now I can't even password reset. Is there anyone I can contact to unlock my account? I'm desperately trying to add US Roaming Data for a trip I'm taking on Thursday. Thanks,wchong

wchong by Good Citizen / Bon Citoyen
  • 436 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't complete 2-step add-on purchase

I purchased $30.00 of funds to add 1 GB of data to my plan. I am aware of the two-step process and tried to purchase it through the funds, I got the "good things come to those who wait" loading message and then it refreshed the page and the 30.00 are...

hexenkunst by Good Citizen / Bon Citoyen
  • 818 Views
  • 5 replies
  • 0 Bravos

Resolved! Add on for old $25 plan

Hi i wanted to know is the data add on for the old $25 talk and text plan 3G or is it lte.

Harvir_K by Great Citizen / Super Citoyen
  • 756 Views
  • 7 replies
  • 0 Bravos

I AM BACK :)

I AM BACK .I was bored so started this.

Harvir_K by Great Citizen / Super Citoyen
  • 600 Views
  • 5 replies
  • 1 Bravos

forget my password

hello,I have un account and un phone number with public mobile. .I have forget my password. Can you help me ? How can I have acces in my account because I have need for my account number ?Thank You

genci by Great Neighbour / Super Voisin
  • 709 Views
  • 6 replies
  • 0 Bravos

Resolved! New Plan Set Up Error

Hi Public Mobile,I am new to Public Mobile and has just switched my account from other carrier. Everything works fine and I've chosen the 90 days plan (3G+3G Bonus, unlimited International test & unlimited provincial talk) for $126. After I inserted ...

skwan by Good Citizen / Bon Citoyen
  • 511 Views
  • 2 replies
  • 0 Bravos