[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Portal request
i change from chartr to public mobile, i am not receiving calls. i spoke to chartz they told me that to ask public mobile to send us Portal request again. Can you please do that, thanks in advance.
Plan will not change
hi, 2 months in a row I have clicked on change my plan and bumped it to 4g and yet it still shows 3g.Is there anyone that can help? Thanks
Plans
I need help , can’t even post a question, labels and such?
Mobile phone
I just added $25.00 to my phone why do I still only have 7 mins on it ? I should have more than that I never had this happen before
Resolved! Cyber Monday Sale
Hi, It appears that there is a $40 for 15 GB promo available to me as an existing customer. Question is twofold:a) is this change in perpetuity or for a select number of months and,b) if I were to initiate the plan change "NOW" (vs on renewal) will...
Credit
How do i get a credit ?i changed plans in between my billing period I was charged twice for same month because i didn’t realize i had to select renew at new billing cycle?
2FA in Singapore
Currently living in Singapore. Trying to get access to my Sunlife account but can't since 2FA is on for my Canadian number. Not able to contact Sunlife by phone using my current plan here. They don't have a support email. Wondering if anyone knows ho...
Upgrade promo not appearing on my account
I got this text and when i click it i do not see it under my account. What do i do? Please help. Thanks Public Mobile here.Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at ...
Phone not working
I topped up my phone today, it’s active but my calls text and data aren’t working
Resolved! Cyber Monday offer
Hi, I received an sms for cyber monday which states that " Upgrade to 15GB of 4G speed data for just $40/mo". How can i avail this. Thanks
Resolved! $10 in Available Funds - Where it comes from?
I just activated the SIM and got the funds. Is this from I enalbed Pre-authorization payment? Thanks.
Plan change
A credit of 45.2 $ has been issued to my credit card for a new plan. I want a refund for that since my plan is not changed.Thanks
Switched plans to the 5GB of data (instead of 4) + unlimited mins... says I've used all voice mins.
Switched and paid ~3 hours ago. This is very frustrating. Was expecting some important calls today. Turning phone off and waiting doesn't do anything, neither does cleaning the SIM card. Anyone else experiencing this?
Resolved! Is 3G to 4G worth the extra money
My phone is still on the $15 3G Plan. The lowest priced PM $40 4G plan would cost $ 541.45 / year . My wife does have a BELL 4G plan and we conducted the following test. Both BELL and PM/TELUS share the same tower in our area.On a 1 2 3 go basis we ...
New plan not activated
Hii opted for the 15gig data plan at 40$ a month. But it shows I am still on the old plan help thxgilles
Starting my new plan today
I just ran out of Data on my current plan, but on Dec 4 i'm upgrading to a new plan. Is there anyway I can push that date to, today? I need data for work ,but don't want to buy an extra gig when my plan is so close to starting. Thanks!Ryan
Vouchers
What happen..no more vouchers in stores...Quebec region?
Can I transfer my add-ons to another account before moving out?
edited by computergeek541: removed reference to username "admin" as that doesnt' belong to a Public Mobile employee
Receiving Banking SMS during International Roaming (India)
Hi, I'm trying to get CIBC banking SMS/call while in India for a couple of months. So far I couldn't find a way. Does any alternative or paid alternative exist from Public Mobile?
Resolved! Updating payment screen
Does anyone know how I can get my payment screen to reflect my actual monthly statement. Since changing from a $25 to a $40 plan, my payment page still reflects my old information. I tried refreshing and clearing my cache but none of these work. My c...
Public Mobile Phone Warranty Issue
I purchased a refurbished I phone from Public Mobile, and it came with a 1 year warranty. Has anyone had success actually having repairs completed within that warranty time-frame? I contacted PM before my warranty had expired and they determined my ...
Switched with autopay to new plan and it didn't work
Hi guys, I setup my plan to change for this period to the Thanksgiving deal(had paid for a different plan recently otherwise I would have changed right away) at the time which is $40 - 15GB 3x Rewards Unlimited Call/Txt. Today was the day for it to s...
Resolved! Pausing My Phone Plan
Hi guys, I'm currently traveling for a few months. How exactly do I place my account in suspension to defer the next payment?
Resolved! Why is my plan remaining at $40 for 5gb??
I remember having switched to $40 for 15gb but now I found it reverted to 5gb, am I being cheated? I also found a post from another user Solved: Existing Customer Can get $55 plan for $35 - Community (publicmobile.ca) I feel ripped off. Please help!
Resolved! Refer a friend code did not apply to my account
Hi, I helped a family member open a new account and they entered my referral code but I never received a discount…it has been several months now. How do we fix this?
Resolved! Change plan to $35 20GB
I am not new customer but when I change plan by entering the promotion code. it shows like picture. Do i get the discount next month? I saw koodo has very good plan now.
Resolved! My new promo plan didn’t take effect
I signed up for a new promo plan, the $40/month 4G 15 GB offer on Nov 2 and requested it change upon my renewal date. My plan renewed today (Nov 27), but I’m still on my old plan. Any ideas how to fix this? I actually got a friend to join PM to get t...
Resolved! 3g to 4G
I switch from the 3G plan to the 4G plan my phone still says 3G what do I do now??
Resolved! Missing Monthly Data Add On
Hi, we signed up for a plan last March 2022. We were given 1GB extra data per month for 1 year. It’s not there or showing that it’s been there at all in history. Can you explain where it went and get it put back on? This is our daughter’s account and...
Resolved! My Account has been compromised.
Who do I contact at PM regarding my data being used up by someone from outside of my home?
