SIM Card Order

[isabeljagnow]

I have ordered 2 SIM Cards on November 18th and they still haven't arrived. I don't know where they are because I don't have a tracking number. How do I know if I am going to get them?

[hTideGnow · Accepted solution]

HI @isabeljagnow   sim card order via PM site can take as many as 3 weeks.   So, you should get it this week

But, you can also open ticket with CS agent and have them to confirm it was shipped

Please message them with the order number

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[walker1]

@isabeljagnow 

Send a private message to CS_Agent 

Or use the Chatbot Simon to get a service ticket, and ask them about your sim cards.

[JK8]

@isabeljagnow 

You can try contacting an agent to find out .

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.