Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a really old samsung s2 2011 phone and i wonder if it is compatible with public mobile as public mobile isn't listed as a network. When i look at network mode it says gsm/hspa/lte. I don't know if that helps. It previously worked with bell. I ...
I have the basic $15/month plan and unsure if calling a 1-800 number uses up my plan minutes? For example does the plan treat 1-800 numbers (outbound) no differently than any calling any other phone number? Thank you,
Why is my 1 gb Christmas bonus days being used before my 500 mb recurring bonus that i got when i signed on. I think this should be used last??
took forever at walmart because system crashed
I set up auto-pay on my account, but the plan was suspended. There were sufficient funds in the account to pay the monthly charge. How do I re-activate?
I just activated today, and I can't find that the promotion was added to my account? I activated with he same email as I gave for the promo.
How do i do the porting online.The koodo bought the pc mobile but the account number is still pc mobile.Also i ordered a sim online and will reach my home in couple days.When I called the koodo to ask about porting they are too busy with low staffing...
I just signed up to Public mobile last night. I took a $35/mo promo deal, and as soon as I paid for it, I saw a $10/mo off for 6 months for new customers...how do I get this deal?
Hi, So Im on the $50/month plan and with my rewards and whatnot, my bill ends up at $43. This month, I checked my statement and public Mobile charged me $48.59. When I checked my payment history, I should have only needed to pay $43. Why did PM take...
So I successfully activated my SIM card, but got this red error message at the top of the summary page: - Sorry, your 4-digit PIN was not accepted. Please visit our online Community at publicmobile.ca/community for assistance.As you'll see in the scr...
Hi there, It seems that my phone number that was ported over doesn't receive Inbound calls, despite the fact that I'm paying for the $25 plan that includes Unlimited Talk Canada-Wide. I've had the plan for over a month and have already power cycled t...
I have been charged for data addon with $40 which I have never asked forCan this be explained and reversed?
I just recently sign up for public mobile everything is working fine beside my voicemail. I have set up my pin an greetings, if anyone calls me it goes to voicemail an doesn't prompt them to leave a voicemail it drops the line then starts to call my ...
account number from Koodo: ********number to port over:***-***-**** new sim is active with public and has service
I received an email from public mobile giving me a discount if I activated my account again. In order to claim it I need to provide my email in the “username (email address)” box which I did, but for some reason it will not let me continue as it keep...
i have the $50 8gb data plan and everytime i try to send an imessage it doesn’t go through and makes me send it as SMS? Help please!
I have 100 minutes Canada wide talk...why am I being asked to pay more for long distance
I signed up for autopay with credit card and when i checked credit card bill shows that reward is not applied how do i get $2 credit?
I'm trying to activate a new sim card but the web page is not loading? Any ideas?
I don't see anywhere that the actual amount billed for the previous month is shown. Payment history is a bit confusing
French forum
I currently have a returning customer promo - the email says that this promotion is not compatible with other offers. Can I use a friend's referral code with this offer without invalidating the promotion?
what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please
My phone says searching for awhile and then no service.
Saw this offer on a public mobile Instagram add. When I clicked on it, I was promoted to add my email then it says to activate using that email to get the offer. I tried activating my account I have a sim, but it's still charging me $40 +tax , instea...
Hello public mobile community, I am new to public mobile and I have an iphone 8. I put in my new sim card and manually changed the APN from the cellular data network (settings —> cellular —> cellular data network ), and then restarted my phone. Am I ...
I was locked out of self serve after two attempts and I cannot reset my password. How do I reset my password now?
New customer my husband and I and I tried calling his cell and goes straight to voicemail and he tried calling my cell phone and it does the same.What is going on and how do I fix this.My husband uses his cellphone for work.
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