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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to login

Upon submitting the username and password on login screen. The next next screen just shows an error message saying "Page ExpiredThe page you are trying to access is no longer available."

Resolved! Port-out fail/website down/account cut off early - what's going on?

Hey there, not sure what's going on or how to get help with this. I'm moving to Mexico in a week so tried Porting out to Fonego last night, got a message this morning that Public Mobile rejected it, not sure why. Anyway, my plan was valid from Oct 4 ...

Leaving PM after just joining - process?

Hello,Asking for a friend. They just joined PM the other day and got offered a winback offer from their previous provider. What is the process like if they decide to port back? Do they get charged for 30 days of service at PM since it's a 30 day p...

System Error on account log in (Planned Maintenance)

Ok , I have no issues with planned maintenance.But just a couple of suggestions for Public Mobile.Either send out a text message saying you are going into Service. (this didn't happen)Or turn off all text messages from Public Mobile until your servi...

System error. Please try again.

I am unable to sign in. My account needs to be topped up. Perfect example of how unrealiable our services really are, when in dier need. How do we prevent such a crucial event to never happen again? Thank you.

Still not showing my recent updates going into plan A to PlanB:

Recently updated my phone plan A into plan B. Unfortunately I don't see any changes on my system that is saying older version of Data(8.5 GB) and other features not saying my changed NEW plan $45.20( incl taxes) and data available 15 GB . In additi...

Public Mobile has charged me for 2 phone plans for a Year- HELP!

I've been with Public Mobile for 9 years. I saw on my bank statement, I've been charged for 2 phone plans for a year! HELP pls, as I have issues signing in...customer support never answers my tickets...this is a nightmare.Sugeestions?

Logging in

How is it that every time I try to log in to my account my information is always wrong then they send me a code and when I put that in it’s wrong

Resolved! Does VoLTE work on 3G plans?

I remember hearing from someone that 3G plans actually use 4G towers, but with throttled data speed. Does that mean VoLTE works with 3G plans?

logging in to pay bill

this is the second account I Have had this issue with. My bill is due today I am trying to log into pay the bill - add funds from my bank account and its saying "system error please try again" I had this issue with my account before I ended up buyin...

My account

I received a text saying that I had to update my credit card. I tried using my email address as a user name and the Password I have on record. That did not work. I changed the password. That did not work. I noticed that the email on record had c...

is pm website down now

Not sure how to switch to the new $40 for 15gb plan?

I received the offer via text like other people a couple days ago, and replied YES but it didn't update in my account. I saw someone mention that they changed it manually, but I don't see an option to do that. I see a plan for $40 for 5gb, but I don'...

Will an older 3G phone work with new 4G plans?

Hope this hasn't been asked too many times before but couldn't find anything with the search... Would really like to save $20/month by switching to that new 4G 15gb/month plan for $40 but not sure if my old phone will still work. Its a Huawei U8665. ...

Referral Code to enter after signup

My sister was late when sending me her referral code. I activated on Nov. 1 on Public, but just wondered if I can still use her referral code to help her out a bit

Can't login after enter my login info

Can't login after enter my login info. I reset,used other browser and other phone the same message system error or page expired.

Resolved! 'In the USA' query

Before I left Canada my account said I have unlimited International texting and 500 minutes US talk. I did the US talk text add on for 10 days but I'm still confused. 1). Should I have roaming on and if so is there a limit to the Gigs I use?2.). If...

Resolved! Signing into PM down

HiLooks like signing into PM to access your account is down.I've tried a few accounts this morning and I can't access any of our family accounts. Anyone else having these issues?M

System log in error

I cant log in, the login screen keeps telling me there is a system error

Sign in

I can’t log in at all with the email and password I have I tried resetting it multiple time it’s not letting me sign in

Return phone

What is the process to return phone?

Not able to log in to account. System error.

I'm having trouble logging into my Public Mobile account.It's been a long time since I've logged in and it looks like it's a new system on TELUS now? I am positive the email address and password are correct.I have even tried to reset the password. Lo...

Trying to switch my spouse back to PM, but don't see the $40 plan anymore

Has PM withdrawn the special or any tricks in seeing it?

Voice-mail/ outgoing calls

I can't set up any messaging and still cannot receive calls or texts. Is thier a human to speak with? Need a contact number

Resolved! Portfolio of number from Virgin Home Phone service

On Oct 29 I activated a new SIM card and asked to port my Virgin "Home Phone" number to my cell phone's new SIM. Now I can make outgoing calls and send texts from my cell. However some incoming calls come to my cell phone (Tells, Kodon) but my husban...

Data

Does anyone have issues where they get a text saying they have used 95% of their data but have a 1 gig add on that has not been touched. Data cuts off shortly after but the 1 gig add on still have not been used. i also add a gig and i again get the 9...

Resolved! Rewards

Hello How does one earn rewards on the community board? To put towards your monthly bill?M

Monthly invoice

Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!@support

Resolved! $40 15g plan, how to refer to a friend?

I couldnt find a link on the website unless i got text message or log into my account.

I'm trying to sign in on self serve

My issue is I'm trying to make a payment on my Mom's email cause I pay for my phone through her email. And I want to change it to my email but every time I try to sign in it says. "page not found" when I sign in on self serve and I don't wanna go thr...

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