[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Promotions
Are there any promotions for Black Friday for existing customers?
Trying to port out to Koodo, asking me to open a support ticket - HELP
On the phone with koodo trying to port out of Public Mobile, when I replied "YES" to authorize the port it says I need to open a support ticket
Resolved! Data amount reset 1 day early
My monthly data amount reset 1 day early. I signed up Oct 25, and my first month was from Oct 25 to Nov 24. I used some data on Nov 24, and when I checked on my history usage, the amount of .95 mb was deducted from my current plan cycle from Nov 2...
Resolved! First bill
Hi my first bill is $75 and my plan is 35$, do you charge for 2 months at first when you join?
Resolved! Black Friday promotion
Can you verify that I will be able to get the Black Friday promotion next week when my SIM card arrives, if I registered my email address in ‘Community’ today?
Can't login. Max login exceeded
Hi I can't login. It says Max login exceeded. What can I do? Please help!!!
SIM Card Did Not Arrive
I ordered 3x SIM cards from Public Mobile and it was fulfilled via UPS. The courier said the package had been delivered but without a doorbell ring or anything we could not recover the package. I have tried to file a ticket but I get an “Error loggin...
credit card
How do i activate a new card
$40 15GB Plan - Typo or error?
Changed my plan to the $40 15GB plan upon renewal and it's coming up as only 5GB on my dashboard. Is this an error on PublicMobiles side? Hopefully this isn't the case...
Resolved! Local long distance.
If you have a line with limited minutes and run out of them will you still be able to call locally in Canada with the minutes from a long distance add on? Edit: Specifically there is an add-on on the account called "500 one-time Int'l LD bonus"
US Add Ons
Once again we went to the US and had nothing but issues with our Add On. I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data. I would repeat the process and so on and so on. Now when I get I have been ...
No response from CS_Agent in 24 hours..
I've been trying to contact @CS_Agent for nearly 24 hours and they aren't responding..Has anyone else heard back from them??
PUK number
My SIM is locked. Request a PUK number to unlock
Resolved! Log in to my account problems
I am trying to log into my account and it logs me in but then shows an Error 404. Can you help me with this.
Resolved! sign in without verification code
ca i sign in simply
Transfer Phone Number
My phone number transfer was unsuccessful!!
Resolved! I need to update my CC but can't log in
Good morning, I need to update the credit card on my account. However, I can't log into my account (or seems to be disabled) and when dialing *611 I'm not being given the option to add an updated credit card or talk to a LIVE agent. I need texting c...
Black Friday deals
When is the expiry of discount coupon 20OFFMONTHLY
Resolved! I was charged 3 times
I received an OFFER from PUBLIC in November to upgrade my plan from $40 for 3G speed to $40 for 15G data 4G speed, and I selected to automatically upgrade by the next bill payment cycle in my account.Today I looked at my plan and still no automatic u...
Billing cycle
My bill isn't showing my current billing cycle it is showing Oct 14th to Dec 14th and now it's saying I have my data used for this month...
Plan change didn’t happen
Hi, I scheduled a plan change to the $40 15gb plan and it doesn’t appear in my account, my credit card was charged for the $40 minus my bonuses. Help would be greatly appreciated. thanks,
Promo
How long is the Black Friday promo on for?
Cell phone Problem
We are experiencing cell phone problem. We both have cell phones but cannot call out or receive call and voice mail. We can text! Is there an outage in Coldbrook, NS?
OUTAGE no service since last night in NB
Since last night there has been no network on both our phones, we are in New Brunswick when will this be restored???? @gpixel
Phone not working
Unable to make or receive calls. Started yesterday. We have 2phones doing the same
The "new and improved" PM website (their words, not mine)
There is not a single thing that is correct on my account. They've got my plan wrong they don't show my current add-ons I can't I'm so angry with them right now I can't even go on. I had a long post here and I didn't put commas in or something stupid...
Resolved! Paid twice
I accidentally paid twice to renew my plan. How do I go about getting a refund on my second payment?
Resolved! forgoten email account and pin
Not using any of login so I've forgoten what email account I've use or the 4 digit pin code. My credit card expired so the new one was not entered for automatic payment. I can't login or call for tech support. The chatbot is useless as he!!. anything...
