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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US roaming and data

I recently upgraded my plan to include unlimited talking and texting throughout North America. Now that we are in the US, we have no access to either the internet or any ability to talk or text. I am now wondering what I signed up for. My partner als...

Call waiting

My call waiting is not working. When I’m on a call the caller gets a message saying that the number is no longer in service.

Resolved! Payment Issues

I was texted that I had insufficient funds but I am using a credit card and there were sufficient funds to charge my credit card. Public mobile shut down my phone and there is no one I can talk to because there is no customer service by phone. This...

Cannot receive text messages...

Hello, I am currently in Australia but cannot seem to receive text messages when asked for a validation code for online banking. Any ideas how to resolve this? My plan says it's got international messaging. Thanks!

Promotional Data

Howdy. If I upgrade/change my plan, do I lose my promotional Data?

phone stolen

Hi,My phone stolen 1 hour ago.I already suspended the line.can you please help me to fine it?can you select the location? thanks

Not receiving international text messages

Hi there, I am not receiving international text messages even though I have this as part of my plan. Can you please assist?

Rrefund

how can I get a refund

Roaming

For the US Roaming Bundle, is has it listed (10 day), is that the cost for the whole duration of 10 days? For the talk, text and data is that the cost per day? I am traveling to Maui, Hawaii from July 11 to 20 so in total 9 days and wanted to see wha...

Account Suspended!?

Hi, I am and have been on auto-pay for years and the credit card that is charged has sufficient funds and has not expired. I can no longer make or receive any calls and I see this message when I log in to my account. Please disregard this message if...

phone not ringing

My phone is not always ringing and it takes about a day to get a voice message. This happened about a month ago and changed some settings and as you can see this did not work.

What is with the support system? Is there a better way to get help?

I have been trying to contact someone for over an hour and a half. I have issued a ticket, Jorge has sent me a message but then has not answered me. Does this kind of thing happen a lot? I am very frustrated as this is not the first issue I have h...

Quit Public Mobile

After nine years I am quitting Public Mobile Service. I am fed up with the number of times they have cut off my service without warning and left me stranded all because of a payment mis-hap. And when I try to make a payment I can't and the WORST is ...

Data Disappeared

I pay for a plan with 5GB of data on thh 3rd of each month. It always lasts me the whole month and I have never run out. This month I got a notice on the 14th saying I had used 100% of my data, which I'm pretty sure is impossible. I didn't do anythi...

Reverting the plan mistakenly activated

Hi I just realized that I mistakenly activated 50 dollar plan instead of 25 dollars. Is there any way to cancel 50 dollar plan and get back the remaining money in my account?

Why was paying 32.00 now u r saying its 35.00

Regarding my payment

Re: Xiaomi Redmi phones?

Hi, I have a friend of me who I refered to PM, and who is owning a Redmi 9 (International version), but his phone can't detect PM network. But with his iPhone 6 it works. Yet, before buying the PM sim card, we checked that all the required frequencie...

Resolved! Start next billing cycle now

I want to start my next billing cycle early. Because I have now internet at home, no power either, I am out of data on my phone. It would be much cheaper to start my next billing cycle now then buy +1gb of data. How can I do this? Tried the cha...

Trying to get old number back

Hi - had a number that i was using on a month to month prepaid bases. I had ported this number over from virgin mobile to public. i just got a bell sim card and they tell me that no one is using this number but only public can get it for me. will i ...

Resolved! Long distance minutes

I have unlimited Canada wide minutes in my plan, when I try to make a long distance call in Canada I get a message telling me I have used all my minutes! What gives?Thanks in advance for a response.

Resolved! Locked phone

I bought a new phone and gave my old phone to a friend and it will not accept her SIM card from another carrier as it says the phone is locked

No options to change my plan

Want to upgrade my plan and put enough money in my account but when logged in I don't get an option to upgrade my plan.

How do I get my phone number back?

I travel for 4 months now I came back my phone number is not working please help me.How do I get number back

Resolved! Advertisement in my private message box?

Hello,I am new to public mobile. I just got an email notification that I have a private message and when I logged in I saw this:"Over $350 per day! Remote work from the comfort of your home! Paycheck every day!Work remotely from the comfort of your h...

Ran out of calling minutes!

I added more money and still can’t use my phone, what’s the problem?can someone please explain?thank you

More data

Hello I ran outta data and would like to upgrade to receive more. Can you help me

Hotspot keeps disconnecting

I switched over to Public Mobile for better coverage, however the service with hotspot is very inconsistent.I’ve connected my phone (iPhone 12) hotspot to my laptop on my way from Mississauga to Waterloo, and sitting in Waterloo downtown but it keeps...

Resolved! Voicemail

My VM message centre is a Nova Scotia number and I'm in Ontario. Can I switch the number manually to MY area code. In VM settings there seems to be this option but I'm just not sure .

Payment

Payment not going through

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