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New plan discount not applied

Debbie2626
Great Neighbour / Super Voisin

I changed my plan and the discount was not applied. I put in the code to give discount but my next bill shows full price.

3 REPLIES 3

hairbag1
Mayor / Maire

The $20 is applied as a credit to your account.

Meow
Mayor / Maire

What plan did you switched to?

What your transaction history shows?

 

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

JK8
Mayor / Maire

@Debbie2626 

 

Have a look again in self service but clear your browser cache first and then open a new browser window in incognito.

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