New plan discount not applied

[Debbie2626]

I changed my plan and the discount was not applied. I put in the code to give discount but my next bill shows full price.

[hairbag1]

The $20 is applied as a credit to your account.

[Meow]

What plan did you switched to?

What your transaction history shows?

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[JK8]

@Debbie2626 

Have a look again in self service but clear your browser cache first and then open a new browser window in incognito.