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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why I can not call out while I did not use my minutes?

I have 100 minutes plan, I used only call forwarding service last month and now, I get a message that I can not call out due to my plan.I really appreciate it if somebody can help me to figure it out why it happened?

Resolved! I need to cancel my number and my account

I am travelling for 12 months and I need to cancel my number and my account. I am unable to access my account. I sent forget password and I was able to reset my password but I still cannot get to my account to manage it. Please help

Roaming charges at Banff National Park?

Phone Service at Banff National Park

Hi,I'll be going camping at Banff National Park next week, and I was wondering if anyone could tell me if there's any reception within the park with Public Mobile? I currently use Public Mobile for my personal, and am just wondering if I would need t...

Not registered on service (no service)

Resolved! Not registered on service (no service)

I bought 2simcards 3 days ago one was started working after fer mins and other one still no service but online shows account activated plz help me m using android ph

Replacing Simcard while roaming

HelloI am currently in the US (roaming) and unfortunately Im having issues with my SIMcardI plan to purchase a new SIMcard in Toronto and have my relative mail it to me here in the US.. Would publicmobile recoginze/accept if I change the SIMcard whil...

Yeah why is nothing working!!!!

Now I’m registered and I used my vouchers and it claims I’m at zero account balance but where did the money go as we’re my phone number now as I thought I get tochoose someone help I need a phone number desperately

Re: Changing plan

I tried doing everything asked of me.'YOU DO NOT ALLOW ME TO MAKE PAYMENT OR CHANAGE PALNS

Resolved! Changing plan

I have to get unlimited Canada to U.S. calling and highspeed 20GB data.

Can't place phone call

Hi there, I am not able to place phone calls. When I go on the public mobile website, I am not able to see my plan and if I have used all my plan.

Plan for travel on the road

Resolved! Plan for travel on the road

Hello Community,I am going to drive on the road for about 10 days. Is it possible to share my mobile data with my laptop through hotspot? I check emails occasionally during daytime and may have a 1-2 hours meeting through MS Team, how much data would...

Resolved! Just activated sim but it's not working

When I try to make a call I'm getting a message saying that I've used all my available minutes. I'm unable to send messages, and a family member left a voicemail but I'm unable to hear it. I made the payment a few hours ago and on the selfserve page ...

Resolved! Data cycle vs billing cycle

Hi, I'm on the basic plan, 100 min/ 250mb. It rolled over on the 13th of this month, July, and I got the auto-pay notification of payment received exactly at noon of the 13th, like always. Before noon of the 13th I noticed I had 100 mb left to use f...

Resolved! Referral Code

Hello! I am going to be joining Public Mobile atthe end of the month. Does anyone have a referral code they would be willing to share with me? Thank you!

why I can not call out while I did not use my 100 minutes?

Merging duplicate threads from the same poster.

Opening Time!

Resolved! Exceeded plan data

As a new PM customer, I bought the $15, 250mb plan to see if the SIM card would work with my wireless turbo hub. It does. In the course of configuring the hub for my wireless devices, I exceeded the data allowance of my plan and lost internet access....

Resolved! International roaming question

Hi, I'm traveling to South Korea for couple weeks. Wondering if I can pick up some calls from Canada. My work needs to call me.I know skype or messengers would be the best option, but for some situation, and those who don't know I'm not in Canada, th...

Data Add-On payments won't go through

I tried buying add on data worth 2 GBs. The payment went through on my bank account but the website said the payment was declined

How To Change Email of Self Serve account

Resolved! How To Change Email of Self Serve account

Anyone know how to change the email of a self serve account

Resolved! How long before you lose your phone number

If you are out of the country and suspend or discontinue paying for your publicmobile service how long can you keep your mobile number? I plan on being out of the country for a year or two but would like to keep my cellphone number.

Samsung A50 with wokring built in FM radio

Is there any one with a Samsung A50 that has a working FM built in radio?

Pay As You Go not accepting VOUCHER#

I have purchased a couple of vouchers and this is the second day that I have to go phone service. Can somebody help please.

Resolved! Bought a new phone on Public Mobile's website....

So I just bought a phone from the public mobile website and when I entered my address, I noticed after my payment that my address and postal code were written automatically by my computer under the street name (for example Street name and number: 123...

Resolved! Inactive account

I would like to keep my phone number with a change to a minimum payable.I have misplaced my sim card and I am traveling outside of Canada. Replacing the sin card at this time is not an option. How do I change my plan as it is in the 90 day grace peri...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Why I can not call out while I did not use my minutes?

Resolved! I need to cancel my number and my account

Roaming charges at Banff National Park?

Phone Service at Banff National Park

Not registered on service (no service)

Resolved! Not registered on service (no service)

Replacing Simcard while roaming

Yeah why is nothing working!!!!

Re: Changing plan

Resolved! Changing plan

Can't place phone call

Plan for travel on the road

Resolved! Plan for travel on the road

Resolved! Just activated sim but it's not working

Resolved! Data cycle vs billing cycle

Resolved! Referral Code

why I can not call out while I did not use my 100 minutes?

Opening Time!

Resolved! Exceeded plan data

Resolved! International roaming question

Data Add-On payments won't go through

How To Change Email of Self Serve account

Resolved! How To Change Email of Self Serve account

Resolved! How long before you lose your phone number

Samsung A50 with wokring built in FM radio

Samsung A50 with wokring built in FM radio

Pay As You Go not accepting VOUCHER#

Pay As You Go not accepting VOUCHER#

Resolved! Bought a new phone on Public Mobile's website....

Resolved! Inactive account

My service is completely down

US add on

Esim

network

Was hoping for cheaper plans somehow?