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I entered the incorrect MEID during setup

Aaronbrook37
Great Neighbour / Super Voisin

Hoping it’s a quick and simple fix to your provide the new one from my phone! 😅

3 REPLIES 3

softech
Oracle
Oracle

@Aaronbrook37   it is safer to provide account number instead of IMEI. 

there is a number to call to talk to porting support in person.  They can confirm if there is any issue with your porting request.  I will message you the phone number.  Please check your Community inbox

 

Quigley
Mayor / Maire

@Aaronbrook37 

It's always better to submit the account number.

Just use the Chatbot Simon to get a service ticket and submit the account number and all correct information.


@Aaronbrook37 wrote:

Hoping it’s a quick and simple fix to your provide the new one from my phone! 😅


There is no MEID.  It's actually an IMEI on current devices.  I can only assume that you are porting in a phone number as that's the only time that an IMEI (or account number) needs to be provided.  To get this corrected, please open a ticket to ask a customer support agent for help.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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