Cannot process payment

[mr_chips]

I am trying to activate three SIM cards. I have gone through all steps, selected plans, etc. but receive mesage:

We were not able to process your payment. Make sure all information is correct or try again with a different card.

I have tried six times but always receive the same error.  The card is fine and works for other sites and purchases. How do I activate these?  Please advise. 

Thx

[computergeek541]

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@hycm53 wrote:

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@mr_chips wrote:

I am trying to activate three SIM cards. I have gone through all steps, selected plans, etc. but receive mesage:

We were not able to process your payment. Make sure all information is correct or try again with a different card.

I have tried six times but always receive the same error.  The card is fine and works for other sites and purchases. How do I activate these?  Please advise. 

Thx

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Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login.

If still have problem , open a ticket with PM customer service for help, click here : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send private message.

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Please be aware that customers need to be using the chtatbot to open all tickets. For furture, please avoid suggesting to use private messaging to open tickets.

[hycm53]

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@mr_chips wrote:

I am trying to activate three SIM cards. I have gone through all steps, selected plans, etc. but receive mesage:

We were not able to process your payment. Make sure all information is correct or try again with a different card.

I have tried six times but always receive the same error.  The card is fine and works for other sites and purchases. How do I activate these?  Please advise. 

Thx

---

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login.

If still have problem , open a ticket with PM customer service for help, click here : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send private message.

[mr_chips]

That worked.  thanks. 

[WolverineCaz]

Triple check that it's not the card, try again in another browsing format. Try also deleting cookies and clearning history. Restard device and try again. 

[Quigley]

@mr_chips 

This site has a terrible problem with caching issues.

Try logging using a browser in incognito or private mode instead.

[JK8 · Accepted solution]

@mr_chips 

Clear your browser cache. Close browser and then open a new window browser in incognito.Chrome or edge works well.