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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Wow...Apple allows self repair.

After years of suing websites for showing how to repair iPhones....they have succumbed. https://www.apple.com/ca/newsroom/2021/11/apple-announces-self-service-repair/

Resolved! US talk roaming

My US talk roaming ran out this evening. Why is the talk in the US roaming add on not showing so that I can purchase it? Where did it go?

Texts aren't sent to everyone

Hi, my cell only seems to send messages to others on the same network. Some don't get my texts. What do I do?

Resolved! Port rogers

I recently ordered a sim from public to switch to their network. I wanted to know if i could keep the old number i had from rogers to the new plan that i get in public

Resolved! Change email address.

1.- Hi, How I change my Email address?, because I'm not longer used.2.- I have 2 gb promo but I never received it. How I will get it.thanks for your answer.

self serve

I can't receive any text because my phone lost

Resolved! self serve

trouble singing in to self serve

Flash sale promo

Resolved! transferring number

Hi I have lost my phone and i want my same number to add on to a new sim card how does it work.

Resolved! Phone not working in usa

The folks went to USA from Canada for the winter. Their plan is international text and I did an add on for 300 mins of international calling. They are getting texts, can’t send texts and it says not covered for international calls. I had this set up ...

Resolved! Added Funds but no service

my service ended and then i added 25$ card (usually i add 40) why does it still say phone is out of service?

Resolved! Rogers port

Ported a number from Rogers a month ago for my son but it turns out it never got ported correctly. rogers says they do not have the port number request. As i do not have the SIM from rogers to access that number they said to have Public mobile send...

Resolved! I am not impressed with what is going on with my data plan

I would like to have the 4.5 gb plan I am new to this whole phone thing and have no idea where my data went I wuld like to change without having to lose out on paying for a whole new plan without having to pay for another full plan is this possiable ...

Resolved! Can I get the extra 2 gig of data?

is the promo only for new customers?

Can't Find Account

Resolved! Can't Find Account

I have a PM account however I had an accident on Sept 8 which required brain surgery. I am still in hospital recovering. My cell phone and the SIM card were destroyed in the accident. I have been paying for my service since the beginning of Sept, una...

Resolved! Phone not working properly

Good morning, Ibought a iphone 8 from Public Mobile. Received it Nov. 12 and was impressed at how new it looked. Set it up and got it working, however the sound is very poor on it. I have tried googling suggestions to fix and finally tried a reset.....

Eligibility for Flash Sale promotion

Resolved! Eligibility for Flash Sale promotion

I am a brand new Public Mobile customer.Can I still get the flash sale promoif I switched to Public Mobile this morning? I didn’t see the offer when I switched

voicemail unavailable

When I hold the 1 it says ''voicemail unavailable'' and it says to go to menu-settings.When I go to the settings and there is nothing relevant that can resolve the issue? Whats going on I need my voicemail! What to do??

Voicemail number

Resolved! Voicemail number

Hi there, my phone reset itself somehow and now I can't check any of my voicemails because my phone doesn't know the phone number. Does anybody know the number for the voicemail in Manitoba? Thanks! Candace

I made a payment to my account.

I wanted to change the account type today to a larger plan. Not only did it take my money it changed my plan and said my account is suspended and I have to pay more for a new plan. Can anyone help me.

Wi-Fi Talk & Text app

Resolved! verification of unlocked phone

How Do I ensure that my phone is unlocked?

"New" Black Friday 2 GB bonus promo.

I know it isn't anything "new", but you can get a bonus 2 GB on all plans $35+, including the price dropped $60 15.5 GB plan.New customers only. Must enter email address and enter code: 2GBBONUS when activating.

Resolved! Down for Maintenance this morning?

I tried logging into my account this morning to top up my account. I keep getting a message that the site is down for maintenance. I can not even use the *611 option to make my payment is this the only way I can make a payment?

Resolved! Need a phone number to speak to a customer service rep

Need a phone number to speak to customer service