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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26706 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38605 Views
  • 185 replies
  • 29 Bravos

2GB Bonus Data Promo.

I'm not sure if anyone has talked about this yet, But PM has a promotion going. You get 2GB extra of monthly free data on any plans 35$ and above and it never expires as long as you don't switch plans.  Found it through an ad on Instagram. Here's the...

BearFBI by • Deputy Mayor / Adjoint au Maire
  • 4145 Views
  • 66 replies
  • 2 Bravos

Resolved! LOCKED OUT OF ACCOUNT

Good morning,I tried to retrieve my password to log into my account and it says that I have been locked out of my account....I just want to purchase additional data. thanks

Resolved! No data

Since rebooting my phone yesterday, I don't have any data. I get an error message from the "Call Services" process:Unable to establish a wireless data connection.LTE: ESM-4100 APN-sp.mb.com This is on a LG phone with Android 9. I double-checked my AP...

whitenoise by • Great Neighbour / Super Voisin
  • 1069 Views
  • 5 replies
  • 0 Bravos

Frustration

Again,my plan is suspended yet I'm on auto-pay, constant, constant monthly frustration.Can we please correct this

Fitman by • Great Neighbour / Super Voisin
  • 869 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

I have been locked out of my account since yesterday and I have to put more money in my accountI have been locked out since yesterday. When I try to change password it tells me I am locked out and can't change password..I tried clearing cache and inc...

wjwingrove by • Great Neighbour / Super Voisin
  • 631 Views
  • 1 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

My Data is not in service again, says it is disconnected. You fixed this at one time but it is now doing it again. What is going on? need you to fix this immediately. please respond.

lp2 by • Great Neighbour / Super Voisin
  • 612 Views
  • 3 replies
  • 1 Bravos

No service

My husband and I have had no problems for the last year or so receiving service at our house. All of the sudden we have no service, where if we want to send a text or make a phone call we need to go to the road to do so. I've tried resetting the netw...

Liv93 by • Great Neighbour / Super Voisin
  • 939 Views
  • 6 replies
  • 1 Bravos

Resolved! Activating Sim

Hi, I’m trying to activate a new SIM card and port my old number. The form requests I put in my old number, however once I do, it says my number isn’t a Canadian phone number! My old number is a local Canadian phone number. I’m not sure what to do, h...

Brenda21 by • Great Neighbour / Super Voisin
  • 2645 Views
  • 22 replies
  • 0 Bravos

Double charged

Is it common to be double charged? It wasn’t on auto pay. I clicked submit, got timed out fromPage. And then double charged. I’m a single father of 3 and they can sure take my money right away but cannot issue a refund for “14-20 days”  has anyone el...

WATSAA1 by • Great Neighbour / Super Voisin
  • 1141 Views
  • 9 replies
  • 0 Bravos

COMMUNITY - Improving Main Page Functionality?

This post asks if it might be possible to discuss potential improvements for our beautiful COMMUNITY Main Page. I love the fact that we have ANNOUNCEMENTS and NEW SOLUTIONS at the very top of the Main Page. I also appreciate the fact that we have LAT...

Leopold by • Good Citizen / Bon Citoyen
  • 2579 Views
  • 20 replies
  • 2 Bravos

Resolved! Hiding my number when calling

Hello, How do I hide my phone number from showing up when I am calling?I need to make a quick call, but I want to hide my number. I heard that #31# hides my number. Is this legit? What shows up on their phone when I call? Is there an additional fee w...

samcat by • Good Citizen / Bon Citoyen
  • 12098 Views
  • 11 replies
  • 1 Bravos

Resolved! Refer a friend rewards.

Hello. I've been with pm for nearly 2 years and I love it. I just have a question. I have refered over 7 people 6 of whom are still with pm. Why am I only getting $3 /month as the reward when it should b $6 /month?

yomama81 by • Good Citizen / Bon Citoyen
  • 1129 Views
  • 5 replies
  • 0 Bravos

Resolved! Total minutes

Hi,I can't see the minutes I've used to date?  Unlimited plan but seeing a total would be useful.Obviously I don't want to add many pages and of rows to get the total.

rossputin by • Model Citizen / Citoyen Modèle
  • 600 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to call a clinic in the US, even with US min Add-on

I have been trying to call a clinic in the U.S. starting with 1-844... and have been unable to. I already purchased my additional $1000 US minutes add-on and restarted my phone. It still won't let me call.. I keep getting the message "the number you ...

zahraalvi by • Great Neighbour / Super Voisin
  • 595 Views
  • 4 replies
  • 0 Bravos

Resolved! Restarting old plan

It has been a couple years since I used my public mobile account.I still have the sim card from then and want to know if I can still use it or do i need to purchase a new one and start all over again....Thanks in advance.

wayne68 by • Great Neighbour / Super Voisin
  • 1025 Views
  • 7 replies
  • 1 Bravos

Shoutout

Hello all, I just wanted to give a big shoutout and thank you to moderator Mary and moderator mihaela. I was having issues with USA roaming add-on. It turns out it an issue with the system but they did some adjustments and got me fixed up. So thank y...

mellondon by • Model Citizen / Citoyen Modèle
  • 469 Views
  • 4 replies
  • 6 Bravos

Self serve outage?

Anyone else having trouble accessing Self Serve? Theres no scheduled maintenance so not sure why I can’t access it right now.

Asher2 by • Model Citizen / Citoyen Modèle
  • 516 Views
  • 3 replies
  • 0 Bravos

User interface protocol frustrations in trying to get SIM PUK

I accidentally used the three tries available to enter the Sim PIN correctly, and so I had to try and get the SIM PUK (or is it PUC)? The *only* source of this code involves a call to me by a PublicMobile Moderator. Getting to issue the request for t...

Theordore by • Good Citizen / Bon Citoyen
  • 1381 Views
  • 10 replies
  • 0 Bravos
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