Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I was hoping to talk to a person, but see that is not an option. Disappointing. But thank you for any help. I have just signed up and have the 3 G $15 basic plan which offers 90 minutes of Canada wide calls. Does that include Canada wide long distanc...
Just a heads-up to be careful when switching plans. I opted to delay the switch until my normal billing date. I switched from the $120 for 3-month plan to a monthly plan of $40. It's the same price but more data... no brainer. Well it looks like when...
I paid for a talk, text and data plan for the USA and I used one day all the merger data 250mg at which point they cut off my phone and text options. This left me out of the country in a difficult situation. I was finally able to log onto the Public...
Hi, I have a pre-paid account, although I did not use the pre-authorized payment for the October-September, it seems that it has been deducted from my bank account.
I'm unable to call and texts out. My plan is active, and everything is payed. However, my LTE Is active(working) but I cant send textos call or even receive calls. It says that I've reach out my limit of minutes but I have illimited talking plan.
Hi,My account was suspended due to new credit card expiration date wasn't entered in the payment system. After made the payment and account re-activated again. However now out going text is not working. But Incoming text and incoming/outgoing calls a...
I am using an android cellphone. Trying to access data but facing a problem connecting my data. Can anyone help me, it seems the setting issue tried already different options like restart and sim out/In but nothing helped. Please, suggest...
I need to login into my account to update my credit card info as my service was just cut off. Tried to login with the passwords saved in my password manager and that didn't work (which is crazy since my PW manager is very much accurate and up to dat...
Hello, I use to be a public mobile customer, then went to fido now I'm back, long story short after activating my sim card, I noticed I can't receive messages from only a couple people, neither of us has one another blocked, we both reset our phones ...
Hi there, my phone has been stolen and I can't log into my public mobile account to order a new sim card for my phone number...unfortunately I'm not able to access my Google account since it's asking for verification by text/call which is not possibl...
Dear Public Mobile, I still haven't received the year end Christmas bonus perk text message. I normally get it every year. I texted to 4911 and it says I'm "not eligible". Why is this? Thanks, Oliver
Hello, how do I cancel my plan immediately?! It says to cancel my autopay but when I go into payments there is no option to do this? I am no longer living in Canada and appalled how tricky public mobile is making it to cancel my contract.
My S7 developed black line about 2.5cm at the bottom of the screen. Nothing is visible in that part even though screen is responsive to touch and whatever icon or keys from keyboard are under the black line are responding to a touch.If I heath it up ...
I missed my first confirmation text that Public Mobile sent me to confirm the transfer of my old phone number to a different carrier. So I tried multiple times after but receive nothing from Public Mobile. I want to know if there is any ways to talk ...
I received a text for a deal $40 plan for 15GB for 4G speed data. Is this only on for a limited time as I did not see this option in self service plans.
Activated new sim card yesterday. Installed in a phone that always worked fine on public mobile. I can call and text out fine, but can't receive either. People who try to to call me receive a message: "5UM1 the number you are calling is not equipped ...
