Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I set my plan to change on the renewal date, which has already passed- but it is not showing up on my account when I went to check today.... do I need to re-do the process of selecting the new plan? TIA.
My current provider is Petro-Canada Mobility. I have a SIM card to activate a new account with Public. I need to port my number but cannot find PCM on the list of Public drop-down menu options. Help!
Hi, 2 times deducted payment on my credit card for this month. Please correct. Thanks,Raja
My spouse has passed away & I would to switch his account to my account
Since a recent phone update, I haven't been able to send mms messages from the telephone app. I've tried to change settings in the messages settings but nothing changed. Even messages from a friend have disappeared and I recieve nothing from him now...
This is an issue which is starting to make me doubt the value of Public Mobile. A few times in the last year I have used all my data in the billing period. Therefore I can't access the internet on my phone anymore for that period. Fair enough. Usuall...
Hi, I just payed $15.00 for US roaming and the payment went through (I got an invoice for it).But in my account it shows as top up credit not US roaming as I paid for.In this case my US roaming is not active as I paid for.Please explain and correct t...
Howdy: I purchased the 10-day US roaming package for: talk, text, and data, on Oct 3, 2022so far, text and data works but not TALK. what to do? I have tried restarting my phone. I have purchased this package many times before with no issue .
I ported my phone number from rogers to public mobile on 30 sept worst choice of my life i made , no customer service no one is helping my number is ported successfully as old sim card stops working but no service on public mobile trying everything b...
Well it looks like those who did not schedule a change plan on next renewal to the $55 student plan or have not activated yet have lost their opportunity to take advantage of this great deal. Following the lead of other providers who have removed 20 ...
I see this after entering my self service email and password (also in igcognito mode) Page ExpiredThe page you are trying to access is no longer available.
When I hit enter to log in to my account, I get a redirect to a white screen saying the page does not exist. I tried to pay over the phone, but my PIN isn't what I set it to.
I switched to a $15 plan while away and went to upgrade just now and I find that all the plans above the $25 plan are greyed out. I can see a $35 and a $40 plan but they are greyed. The current plan expires and renews automatically on the 12th but I ...
I had interviews with multiple US companies, and some recruiters complained that my phone is not reachable, or the call would just drop immediately. Is public mobile preventing calls from USA? I don’t have any US addons, I would assume that I can rec...
Hi, yesterday tried to activate public mobile sim card transferring my wife's phone number from Koodo - got error 821. Today tried again, now getting an error when entering her number for transfer "Please enter a valid Canadian phone number."Errors:1...
I'm not receiving texts and I think phone calls from some people. What to do?
just activated my new sim card 24hrs ago i recieve text and i can text and call but i can't recieve call it goes to my old provider what will i do? need help pls.
new sim card can't recieved call but i can do out going call what will i do?
hi Thank you for your response. ok i put in the new sim into the phone which i recently purchased and received. the old sim was damaged - this is the new sim number 8912230000 xxxxx xxxx. i placed this into the phone but it is not working please ass...
I am looking for a way to convert my physical sim to eSIM.
Good morning, I switch my original plan to the back to school($55 for 20GB) plan on my renewal date, however, when the switch happened today, it is not the back to school plan that I was expected. I get 8GB per month only. Please help.
Hello,Every month I see a charge of 42$ on my credit card from public mobile, how can I remove my card and get refunded?thanks,jes
I’d like to have my number authorized for port to freedom as I don’t have a sim anymore you need to manually authorize
How do I have a private chat in regards to an email issue?
I have two mobile number under Public Mobile. The first one was purchased in a store and the other was online. Only the online purchased was registered in My Account the old one was not. Now there was changes in my mode of payment specifically credit...
I have error no SIM card contact your service provider.
Where on this (God-forsaken) site do I go to update my credit card info?
I thought after I setup the automatic payments and I will get more free data.When I turn off the data my text messages not working Please fix it Edit by Dunkman: removed personal information
Hello I have ported out my number from Public mobile last month. however I need the phone records for my acct for a legal matter i am involved with. I can no longer access my account. Public mobile is still sending me messages about a survey etc how...
Hey I see most of providers like Telus, Koodo, etc made free call to Iran.Does PM provide same services?
