Holidays Gifts

[JuanFa888]

Happy New Year,

I received the email about the perks that will be given to new and existing customers as holiday gifts. Unfortunately, I never received the text that was suppose to initiate these gifts. I found in the community, info to send the code to 4911 to start the process. I received a text back, telling me that I was not eligible for this offer. I do not understand!!! I am a existing customer so why am I being told that!!! 

Please Help,

Juanita

[minkim]

I hope you already got the holiday gift. I was in the same boat with you. Thanks to your anxiety and the community replies, I learned that I had to contact agent. I was able to contact cs agent and he put my bonus in my account manually. Yay!!!

[Handy1]

@JuanFa888 @First try texting YES2 4911 , if that doesn’t work you will need agents help for this to have it manually applied act fast offer ends tomorrow 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[Yummy]

Contact agent to manually add bonus to your account.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[softech · Accepted solution]

@JuanFa888 

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there