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I am sorry to hear that. I have been using public mobile for 2 and half years. But no complaints.Hope you can get a refund. 

I hope you already got the holiday gift. I was in the same boat with you. Thanks to your anxiety and the community replies, I learned that I had to contact agent. I was able to contact cs agent and he put my bonus in my account manually. Yay!!!

Try to press "updates a sec ago" under your current plan. 

I submit a ticket throught chatbot and the cs agent answers right away and put the bonus data and calls on my account manually. I am so happy about it.

It always says that when you call other province numbers.but no charges at all:)