[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
cancelling an account
Hello, I have been using Public Mobile for 5 years...three years ago I got my girlfriend to get on too....We arranged for her payments to be made from my credit card...She passed away 2 tears ago. Her monthly payment has continued since then and I wo...
Refer a friend $10 credit
Referred one of my friend to subscrib a plan in last week, she input my referral code while purchased the plan. She got $10 credit into her account but until now I did not get the credit yet. How long does it take?
auto-pay Notifications
Hi, I dont know if Im the only one facing this issue but I am no longer receiving Auto-Pay notifications or Payment successful notifications. They were good reminders and was hoping if theres a setting I have to check off for it to work?Thanks in adv...
Service problem
My service with Public Mobile does not work properly. I am not receiving messages and calls. I cannot get any help with this issues. Can I talk with a representative, not robot?
Can’t connect to Network SOS
I tried all the APN reset processes and restarting the phone and everything but I can’t connect to the public mobile network. I’m on an iPhone anyone have a solution? I don’t want to factory reset my iPhone. I’ve tried everything I bought a new eSIM ...
Public Mobile having trouble transferring your number. Looks like you entered an incorrect ESN/MEID
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...
Data network very slow / cant enter ticket (404)
Hello everyone, just switched from Bell to Public yesterday. Port went smooth. Using iPhone 15 Pro Max with eSIM.Having some significant issues with speed. I have done 5 different speed tests today, most are coming in around 20 mbps down and less tha...
$10
I activated the account by reference and was supposed to receive $10 but of course, nothing happened. Tried a few times to open a ticket- but guess what - impossible. Error 404. .00 I'm starting to regret moving here. It's like law- you get what you ...
Resolved! Selected physical SIM but switch to eSIM
I selected physical SIM during sign up process but I want to switch to eSIM to speed up the activation process so I can port my number before the end of my billing cycle from other cell phone provider. Is this possible?
Resolved! GST
In my payment page, I am charged for BC tax, even though I live in Alberta. Please help.
Resolved! Using phone in US
I have a Canada-US plan. Phone calls will work on T-Mobile network but calls to Canada are often Dropped. Tried AT&T but it wont even allow phone calls (although data works on AT&T.) Is there another cariied I should try?
hi
activate public mobile with voucher
When will I get $10 for using referral code?
I signed up and used a referral code. It said that I should get a $10 bill credit. I already paid full price for the first month when I signed up. So will $10 credit get applied to next month bill?
No Data since changing plan
I updated my daughters plan to one of the 5G plans, when it changed plans on the renewal date (Nov.17) she lost her data on her iPhone 14. I checked the APN settings and they were:APN: isp.mb.com (old)The chatbot gave me this for the APNAPN: sp.mb.co...
Resolved! Incomplete port?
Replied 'Yes' to previous provider's SMS. Got a "goodbye" email from them and the account shows cancelled and SIM is inactive.However I cannot send SMS or make calls from my phone with the Public SIM. People trying to call me get a "6uc2 number n...
Porting Team Number
Hello,Having some issues with submitting a ticket. Had some issues completing the porting out process. Lost access to my old SIM but just got a verification bypass with my previous carrier. Could some possibly PM me the porting team number?Thanks!
Resolved! switch subscription
I plan to switch a black Friday subscription deal from my currently one. Can I choose a future date such as Jan. 3rd, 2024? the reason is I pay the bill but did not use this phone number recently until Jan. 2024.My understanding all my rewards will k...
No Black Friday Canada-US plans with Public?
Hi everyone,Just wanted to make a post to see what everyones thoughts were on Public not coming out with a Canada-US plan for Black Friday. I noticed that they have a $45/month plan ($40/month 90 day sub) only available in QC. Additionally, other pro...
Resolved! Subscription not activated - Koodo to public mobile
Also having the issue like others changing from Koodo to public mobile saying subscription activation not activated and to please contact support. Help would really be appreciated! Worried my phone number could be lost in this process...
subscription not activated
i just changing my carrier koodo to public . but at step 6 my activation is stuck , it says subscription not activated and payment already made from my account. please send me sloution my email- @[email protected]
Black Friday deal not showing
I was looking at upgrading to the 20gb for 34$ deal but when I try to change my subscription it only shows the 40gb for 40$ deal. Does anyone know how I can get the cheaper plan?
Resolved! after switching, 6-digit code wanted but could not receive this code.
Hello, I switched to Public Mobile yesterday and I can't use my phone.my phone says - we've noticed you have an active public mobile service and would like to confirm your full access. a 6-digit code associated with your eversafe id will be sent to p...
US Roaming 15 day add-on
I'm going to the US for 30 days but the add-ons are only for 15 days. I have two options: (note: I won't need 6GB of data)Unlimited U.S. Talk, Text and 3GB Data Bundle ($30)Unlimited U.S. Talk and Text Bundle ($15)If I purchase both (1) and (2) on on...
Resolved! Charged for something I don't have
I recently helped a friend set up a new phone with public mobile. There was no number to port over - completely new phone and required a # in order to set it up. Her credit card information was entered and she was charged but we had difficulty as we ...
Resolved! Biweekly payments?
Does anyone know with public mobile, am I able to set up bi-weekly payments?
Resolved! Koodo Phone Number Transfer
Hi,I'm having troubles transferring my Koodo phone number, hoping a @CS_Agent is able to assist.Thanks,Klay
Resolved! $30 20 GB 5G - Does it work in the US ?
So I lack clarity on the offer. I subscribed because of this text in the description. I don't have service in USA, which I supposed to have. Beforehand I communicated with PM support but did not receive clear response. Is it scam?In 'Offer Details' i...
Need digit code to have full access
Please help me with my digit code!
Resolved! Error when transferring phone number
Hi,I am transferring a phone number from Fido and I got the authorization message. I replied YES but then received a text say "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID..." I ...
