Porting issue

[Anna_2023]

I got a problem at step 6 - Subscription not activated. I have this problem more than 24hrs and nothing changes.

Now I have "chatr" and want to change it for public mobile.

And I didn't get sms with change request.

Plz help me

[Anna_2023]

So, I didn't get any answer till now from CS Support and nothing changes in my app. Stage 6 - " Subscription not activated".

And my credit card was charged on Friday 😞 still can't use service 

[Cher25]

Could you send the number please. We’re having the same issue - Subscription not activated. Number has not been ported over.

[hTideGnow]

HI @Anna_2023 

I suggest you to call again

At the same time, submit a ticket with CS agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Do both and see which routes get to the solution faster

[Anna_2023]

I called the number you sent me.

I called for the first time, connected to a live operator, explained the situation. The operator said that he would connect me with another operator regarding support issues with Public Mobile, and the connection was interrupted.

I called again but now the answering machine says that transfer reqest does not exist for this number.

I am using physical sim to transfer.

[Cher25]

Same issue here. Could we have the phone number to troubleshoot? Account not activated when trying to log in & the number hasn’t been ported over. We called the previous provider & they said the request must come from the new provider & not from the customer. 

[cha0tik]

Can someone kindly DM me the # to call as well? I am having the exact same issue as OP.

[Handy1 · Accepted solution]

@Anna_2023  No worries I’ll send you the porting team number private message  and they can re trigger the port request for you . But if you end up needing support I’ll leave you with that link here also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

hi @Anna_2023 

are you activating esim or physical sim?

if physical, try the sim in a phone first.  But if esim, check if it is installed or check Welcome email and scan the QR code to install

if that does not help, submit ticket with CS agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hollister]

@Anna_2023 

I will pm you number to call. Check mail icon.