Hello,
I would like to request a refund of the renewal charge that was processed on July 28.
I attempted to port my number to Koodo on July 27, before my renewal date. However, the porting process could not be completed because I received an error message. Unfortunately, customer support was no longer available, so I was unable to resolve the issue before the renewal.
I have attached a screenshot of the error message showing that the porting attempt was unsuccessful.
Today, July 28, I was able to complete the port to Koodo successfully. However, my Public Mobile subscription was also renewed today, even though my number was ported out the same day. As a result, I did not use the renewed service.
Given these circumstances, I would greatly appreciate it if you could make an exception and refund the renewal charge.
Thank you very much for your time and consideration. I look forward to your response.
