11-26-2023 04:34 PM
I got a problem at step 6 - Subscription not activated. I have this problem more than 24hrs and nothing changes.
Now I have "chatr" and want to change it for public mobile.
And I didn't get sms with change request.
Plz help me
Solved! Go to Solution.
11-27-2023 02:50 PM - edited 11-27-2023 02:56 PM
So, I didn't get any answer till now from CS Support and nothing changes in my app. Stage 6 - " Subscription not activated".
And my credit card was charged on Friday 😞 still can't use service
11-26-2023 07:35 PM
Could you send the number please. We’re having the same issue - Subscription not activated. Number has not been ported over.
11-26-2023 06:22 PM
HI @Anna_2023
I suggest you to call again
At the same time, submit a ticket with CS agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Do both and see which routes get to the solution faster
11-26-2023 06:21 PM
I called the number you sent me.
I called for the first time, connected to a live operator, explained the situation. The operator said that he would connect me with another operator regarding support issues with Public Mobile, and the connection was interrupted.
I called again but now the answering machine says that transfer reqest does not exist for this number.
I am using physical sim to transfer.
11-26-2023 04:55 PM
Same issue here. Could we have the phone number to troubleshoot? Account not activated when trying to log in & the number hasn’t been ported over. We called the previous provider & they said the request must come from the new provider & not from the customer.
11-26-2023 04:52 PM
Can someone kindly DM me the # to call as well? I am having the exact same issue as OP.
11-26-2023 04:37 PM
@Anna_2023 No worries I’ll send you the porting team number private message and they can re trigger the port request for you . But if you end up needing support I’ll leave you with that link here also
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-26-2023 04:36 PM
hi @Anna_2023
are you activating esim or physical sim?
if physical, try the sim in a phone first. But if esim, check if it is installed or check Welcome email and scan the QR code to install
if that does not help, submit ticket with CS agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-26-2023 04:36 PM
I will pm you number to call. Check mail icon.