Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I recently purchased a plan with PM that included an e-sim. However, I encountered some issues during the number transfer process. When I was asked to transfer my number from my old carrier, I did not receive the text message. It is possible that ...
hello, I am a current pulbic mobile subscriber, I see some very interesting offers for new subs, and I would like to get something comparable considering that I have been a public mobile subscriber for years.what can you offer me
For How long are the Black Friday deals on? If I switch to 30G, 4G for a $34 deal today, would the new plan start when my previous subscribed plan would end or right away?
I am currently on a $120/90-day plan and changed my subscription to the ($34 5G 20gb) plan on my next renewal.I later became aware of the newer ($34 4G 30gb) plan and wanted to switch.I read one of the answers in the forum saying to cancel the subscr...
I recently made a purchase for a plan and entered my payments. When I processed the payment, I received an error that the payment was processed but to reach out for help because there was an error with my account configuration. What does this mean? D...
Hey community! Just returned PM after some years. Lots awesome perks here have stayed, especially here!Question!when I signed up I was charged $34 + HST of $4.42 = total of $38.42but I checked receipt it’s $34 + $1.7 (GST) + $2.04 (PST) = total of $3...
My account is on hold but I made a payment for the amount of 168.00$ on August 28, 2023. I purchased three months service from November 24,2023 thru to February 22, 2024. I paid for the promotional 5G 60gb per month for 90 days. Please advise on how...
may I know the exact level of public community, could someone please explain to me, I am curious about updating method and whether my current level will drop after the community's activity level drops?
Hello,I am with Fido and I am the account holder with 2 lines on it (Phone # A and Phone # B). I am on Phone # A and my mom is on Phone # B.I want to switch both numbers to Public, which way should I do it and with what information?Am I able to port ...
Im trying to port my China Telecom number to Public but it isn't listed on the old provider list. How do I port the number when the old provider isn't listed. Thx
Hi, I need to update my credit card info but am not able to access my account. I fill in the email and password in the sign in page (website), but it does not take me to the logged in page. It takes me to a page with a tab 'My Account' under which in...
Finally transferred my phone number from Koodo but there is no service, same as other people. the old sim all phone calls before goes to my voicemail and after I changed to new SIM card there is no data, not able to make and receive phone calls and o...
Hi! I’m new to public mobile, and had changed my number in settings from the original number I had chosen when signing up. I have already deleted the original number from my eversafe ID and was looking to change the number registered in the settings ...
What do I do now? Got this text after replying YES to transfer the number Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your...
@CS_Agent Hi, during Subscription Activation I let my old SIM in the phone. Now I have a Subscription Activation Error and can't continue my activation. I am transferring my number from Koodo.Is there something I can do in that case?
I just got my new public mobile sim, downloaded the app. I went along with the porting process and I got to step 6 and it locked up and said "Subscription not activated". I tried clicking "Get support" and it directs me to login on my phone, I try a...
So how long from creating a ticket or sending a private message to customer support is it taking people to get a reply?Seems like a lot of people are experiencing issues porting numbers, and I'm wondering if I need to make other arrangements to commu...
I wanted to change my provider. The phone transfer didn't happen. I want to talk to customer service and unfortunately it is not possible. I want to cancel this service.Can anybody help me?
The fine print says that all bonuses will be cancelled when current plan changes over to the new one. Does this mean that I will lose my previous data bonuses and international phone minutes. Does it mean I will lose my accumulated loyalty bonuses....
Shortly after activating new service on eSIM, I received a text message, "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID."How do I call the number porting team to correct the error...
I just joined the Black Friday Deal $34/20GB 5G data yesterday, it works fine in outdoor. However, it doesn't work inside my home. I only have the one bar for signal (or even only have the sos icon on the top right signal area) and can't connect to t...
