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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29065 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40785 Views
  • 185 replies
  • 29 Bravos

Public mobile owe me 100$

I am trying to add money in my account using vouchers and when I call 611 it says they can't process it right now then online it says that have allready been used but they are new I'm the only one who touched them and did not use them so now I spend ...

jeremyp by Good Citizen / Bon Citoyen
  • 1108 Views
  • 13 replies
  • 0 Bravos

Anyone see the new plans? 👀

Yahoo!Making 4G speed plans more attractive is great! For $40, you get 5GB of 4G speed. That is very tempting! for $5 more I can get 4G speed instead of 3G speed. I'm planning to switch plans soon!

LeePublic by Deputy Mayor / Adjoint au Maire
  • 1256 Views
  • 14 replies
  • 3 Bravos

French and password

When trying to change my password in voicemail I mistakingly switched to french. Now my voicemail is in french and my password wont work, please help. Percy 

peeps by Great Neighbour / Super Voisin
  • 491 Views
  • 5 replies
  • 0 Bravos

"0$ undefined - undefined." For new plan starting soon.

I am switching to a new plan on October 31st however the plan details disappeared and now it only shows "0$ undefined - undefined." Am I going to run into issues? I think the plan was limited time only though I also forgot the details.

AdamC by Great Neighbour / Super Voisin
  • 1848 Views
  • 25 replies
  • 0 Bravos

Resolved! excess monthly charge

I redeemed $15.00 reward for 1 gig data and was charged $37.29 for my monthly plan which I did not change. Please help. Thanks 

drray006 by Great Neighbour / Super Voisin
  • 513 Views
  • 3 replies
  • 0 Bravos

Data not working

I added data for my trip from Canada to USA for 10 days. First day worked; now not working. Reset my phone and still not working. 

Ccp176 by Great Neighbour / Super Voisin
  • 814 Views
  • 9 replies
  • 0 Bravos

Resolved! Roaming at Dominican Republic

Anyone can tell me if I'm able to roaming in Dominican Republic cause I can't see any plan available for international roaming. Thank you !

DPhares by Good Citizen / Bon Citoyen
  • 1318 Views
  • 7 replies
  • 0 Bravos

2GB Fiona text a scam?

I've been trying to activate the 2GB Fiona data that I was texted and the link takes you to a dead eventbrite page.  Can't seem to get an answer or contact anyone for help

nflfan92 by Good Citizen / Bon Citoyen
  • 1596 Views
  • 15 replies
  • 0 Bravos

Resolved! Port my number out without cancelling my account

Hello,          The title pretty much sums it up.  I'm trying to port the number I have with public mobile into another provider but I would like to keep my line and sim with public mobile active and have a new random number associated with the accou...

mtrudel34 by Great Neighbour / Super Voisin
  • 929 Views
  • 4 replies
  • 0 Bravos

Cancel my phone

I need to cancel my phone. I can't seem to be able to log in to do so. 

Voucher/Top up payment problem

So I'm speaking on behalf of my mom who's almost near incompetent when it comes to smart phones and service providers. She has a mental condition and it's hard to communicate with her when she doesn't listen to me about not getting or buying new phon...

Resolved! Los Angeles roaming experiences?

I'm travelling to Los Angeles for a few days and am worried about the 3G shutdown warnings. Does anyone have any recent experience travelling to downtown Los Angeles and using talk, text and data? I want to start calls and data from the airport. Than...

pianoladder by Great Neighbour / Super Voisin
  • 841 Views
  • 8 replies
  • 0 Bravos

Resolved! Request for a Refund

Recently, I purchased an add-on $20 during my stay in Ohio. But it didn't allow me to call, WhatsApp or text after the add-on. How do I go about asking for a refund? 

HLO123 by Good Citizen / Bon Citoyen
  • 383 Views
  • 3 replies
  • 0 Bravos

Hey what the hell is going on? My account is suspended?????

Hey, My cycle bill due is on today Oct. 17, I set pre-authorized credit payment at the very beginning of my account being set up and haven't change it, the status showing on my account is till "pre-authorized enabled". Why do I receive the message to...

fangfang by Good Citizen / Bon Citoyen
  • 1369 Views
  • 16 replies
  • 0 Bravos

Resolved! Upgrading unacknowledged

I introduced my friend to Public Mobile. He started on the cheapest tier, 250 Mg data. He decided to up his plan to 1 Gb($25/month). When he reached the 250 Mg mark, he had no more data. His account says he has data, but Public Mobile needs to be inf...

Urbona by Great Neighbour / Super Voisin
  • 976 Views
  • 5 replies
  • 0 Bravos

Resolved! Moving from 5GB 3G to 5GB LTE

I currently have the old 3G 5GB forfeit with the old reward system that is currently giving me 10$ in rebate (loyalty, references and years with PM). It's not clear if moving to the currently 5GB LTE if I'm forced to join new Reward program (that wou...

superseby by Good Citizen / Bon Citoyen
  • 773 Views
  • 6 replies
  • 0 Bravos

Data useage

My son just told me he can’t recieve texts because his data is all used up.I get that i message uses data..but there is no way he should be through it..most of the time the phone is sitting dead or in his backpack.I checked..and data is regularly use...

Gilberts by Great Neighbour / Super Voisin
  • 663 Views
  • 5 replies
  • 0 Bravos

sim card

ordered a sim card 3 weeks ago and still haven't recieved it , why would i sign up for a monthly contract when you can't even get a card to me? 

carl66 by Great Neighbour / Super Voisin
  • 420 Views
  • 6 replies
  • 0 Bravos

Data Usage

Hey,My plan renewed today, however, my account is showing that I have used 13.61GB of data. It has only been a few hours on this new pay cycle. I haven't changed any phone settings and haven't changed my usage. This doesn't make sense as even when us...

paigedoskas by Great Neighbour / Super Voisin
  • 337 Views
  • 3 replies
  • 0 Bravos

Resolved! Port Number From Petro-Canada Mobility

How do I port my existing Petro-Canada Mobility cellphone number to Public Mobile? I have an active Public Mobile account but the number transfer does not work.

RTinIB by Good Citizen / Bon Citoyen
  • 1039 Views
  • 6 replies
  • 0 Bravos

Can't receive SMS for Instagram confirmation code

Hi, I'm trying to get an Instagram sms sent confirmation code to access my Instagram account which has been temporarily locked and needs authentication. However, every time the code is sent by Instagram I'm not able to get it but I'm about to get oth...

bxh197 by Great Neighbour / Super Voisin
  • 327 Views
  • 1 replies
  • 0 Bravos

Need to Reactive Phone number for 2 factor authentication

Hi all,  I'm not sure what happened to my phone number.  I started a public mobile account to use as an emergency phone.  I had it set up with a credit card to automatically deduct the amount.  I didn't think about it because it was an automatic dedu...

My account

Everything I try logging in to my account, it says page is no longer available  

Inaccurate Data Usage

Hi! My Public Mobile > Account > Plans and Usage shows that I've already used 2.34 GB of my 3 GB plan, despite having only renewed my plan a few days ago. When I checked my Usage Plan, it also shows that I've only used < 300MB after the renewal - how...

drev by Great Neighbour / Super Voisin
  • 412 Views
  • 4 replies
  • 1 Bravos

Help unlocking a phone while travelling for a month

Hey, I’m travelling and bought an Australian SIM card to use but when I stuck it in my phone (bought on a plan back in the day but since paid off and changed carriers to Public a year and a bit ago) and my phone says the SIM is not supported and I ha...

Michelle29 by Great Neighbour / Super Voisin
  • 656 Views
  • 2 replies
  • 2 Bravos
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