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Can't receive SMS for Instagram confirmation code

bxh197
Great Neighbour / Super Voisin

Hi, I'm trying to get an Instagram sms sent confirmation code to access my Instagram account which has been temporarily locked and needs authentication. However, every time the code is sent by Instagram I'm not able to get it but I'm about to get other people's SMS. What's going on?

1 REPLY 1

Dunkman
Oracle
Oracle

@bxh197 

More details would be helpful.

New customer versus old?  Recently ported number?

Account status?

Are you able to receive other texts?  

Talk and data working?

Were you able to receive Instagram texts before?

 

A few basic troubleshooting advice:

1. Reboot phone

2. Network reset of phone

Need Help? Let's chat.