[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Community (old - $) rewards credit issue
To my best understanding, any Community reward earned in current month will be credited on next renewal.Community rewards get added to your account on 7th of the month and if renewal is on any date After 7th all is good.But when renewal is the same d...
No discount for referral
Hi, My wife referred me to Public after seeing your $25 credit offer. She provided the ref # which was from Public. I thought we would both receive a $5.00 per month discount but so far neither account shows anything related to that special offer...
Resolved! Ticket
How do I submit a ticket to help move along the process of getting my old number back from switch from koodo prepaid to Public??
Can't process payment
I have had preauthorized CC payments for years now, and today my plan was not renewed because my card was "declined." Tried logging in to my account and paying manually with my CC, but get error message: "Oops! Something went wrong, please try again ...
Did not receive payment and I am on auto pay?
So frustrating that it says they haven't received payment and I am on auto-pay. I went into my account and it says it will deacctivate account in 3 months? I went to pay and it says oops try again later. All my credit card info is correct and it is...
Resolved! 1000 U.S. Long Distance Minutes and the $15 plan.
If one goes over the 100 outgoing minutes included with the $15 plan, can he/she use the 1000 U.S. Long Distance add-on to make Canadian calls from Canada? *i am aware it is an US add-on that can only be used in Canada to make calls to the US.*I am a...
New customer
We switched from Telus to Public yesterday and brought our old numbers with us. How we service is not working. I can’t call or receive calls, and I can’t send or receive texts
Resolved! reestablish servise
reestablish servise
Resolved! how do I change my email
I want to change my email to something different but there is now way to do that.
data not working
I still have some add on data but it stopped working since last Friday. I tried turn off and turn on and reset network. Still not working. Why?
Ordering sim card taking way to long
Hey. I dropped my phone off my local wharf and it sunk to the bottom of the lake. I ordered 2 sim cards off Amazon because I literally cannot buy one in person ANYWHERE! it's now been almost a week and it's not going to arrive until the 12th. I ru...
Minutes Remaining on Talk Addon
Hi I purchased an addon of talk minutes for $5 for 500 min awhile back. My monthly limit had expired and I had 91min remaining in my addon purchase. However I could not call, I was told I had no minutes remaining. So i had to purchase another addon o...
Resolved! Credit card surcharge
Will Public Mobile be charging a credit card surcharge as Telus is doing? And if so, can one pay with their debit card? That option is not available now. Thanks for your response.
Resolved! Any way to block
Can you block messageexampleMake over 350$ a day.....
Resolved! Fiona 2GB
Will the 2G for Fiona expire after this billing cycle or carry over
Plan Did Not Change
Hello. Last month before my plan renewed I changed my plan to the 4 GB data plan. The system stated that the plan would change when my plan was renewed next but it didn't renew and so I am out of my 1 GB of data for this cycle. Your assistance in ...
voicemail
nothing has changed with my phone but as of Oct 1 I am unable to recieve voicemail messages
Credit Card Surcharge Fees
Are you planning on adding credit card surcharges to your bills?
Resolved! 75% Text Message
Hello Community, I received a text message earlier today from public mobile that said my plan renewed on September 21st that I had used 75% of my data. Usually 3GB of data is plenty for me but to ensure I have enough data I upgraded my plan which s...
Resolved! email id
forget my user id email of my account login
Resolved! How do I transfer the left over credit and other stuff I have in one account to the other account?
I am about to switch over to Koodo, how do I set up to transfer some credit plus other stuff I have in my account to another account? Pls advise.
Resolved! Deactivating account
Hi,im leaving the country and wonder how to deactivate the account. I already disabled auto payment, but my credit card details are still in the system and it seems like it’s impossible to delete them. Somebody can help?thank you
Resolved! when do i physically change my sim card
im activated, but when do I change out my old card for my new one?
code not received
I can't received the security code in my mail box. However I can normally accept mail send by others.
Resolved! plan change not showing on account?
Hello I set my plan to change on the renewal date, which has already passed- but it is not showing up on my account when I went to check today.... do I need to re-do the process of selecting the new plan? TIA.
Resolved! Petro-Canada Mobility
My current provider is Petro-Canada Mobility. I have a SIM card to activate a new account with Public. I need to port my number but cannot find PCM on the list of Public drop-down menu options. Help!
Resolved! 2 times deducted payment
Hi, 2 times deducted payment on my credit card for this month. Please correct. Thanks,Raja
