Community

Incorrect Billing for Refer-A-Friend

I'm supposed to be receiving $1 off per billing cycle per friend referred, and it had been working for months. Now it's only giving me a dollar off, despite having 2 referrals, which should be $2. What's going on here?

Sim cards

I just received 2 emails saying my order is on its way for SIM cards but I did not order new Sim cards how do I fix this I don't want to be charged and I don't want more Sim cards ??!!!

phone service not working

My phone(s) not working for voice calls, but working for texting.  Have talked to others in the area that are experiencing similar problem, so am assuming that is a signal problem from nearby tower, as it works fine when I use it in a nearby town rec...

No Data

I left Freedom Mobile because I was unhappy with their service, so I decided a month ago to sign-up for Public Mobile since my father has it and he has had no problems with them. For that entire month thus far, I have NEVER been able to access my dat...

suspended account

my account is suspended, i paid my balance- my service turned on, then turned back off and is continuing to tell me it’s still suspended and that i need to pay again. i have the invoice they sent me after i paid the first time.

Second sim card

Ive been emailed saying I'm being sent a new SIM card. I did not ask for one or try to activate a new one.Is there any way I can cancel it/be refunded my $12 dollars or whatever it costs I have no need for this one

Invalid Sim Card and Can not login to public mobile site

Hi, I had my daughters phone set up and automatic payments coming out for about a year but a couple of days ago, she no longer shows a network, and phone just says invalid sim card, or no sim card.  If I call her number it goes straight to voicemail....

SIM cards I did not order

I got an 2 emails this morning saying I ordered a SIM cards and that they are on their way. I did not order any SIM cards. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!

My account number please

My account number I need please my phone number is xxxxxxxxxx and my name is xxxxxxxxxxxxx.

Account tracking not proper

I use 15 dollar plan and the the My Account is showing that I have used 27 minutes while when I call I get a message that I have used up all my minutes and I think public mobile needs to improve minute tracking and data usage tracking. These clowns 

Why did I get email saying I ordered a new SIM card?

I am happy with my current one, how come I received an email telling me I got charged 11.50$ for a new one? This is extremely disappointing.

Refer-a-friend

Hello, my friend just signed up for Public Mobile on August 9, 2022 and used my referral code.  I did not get any notification and could not find it in my account. How can I get it?Please help

SIM card I DID NOT ORDER

Hello, like many others, I got an email this morning saying I ordered a SIM card and that it is on the way. I did not order a SIM card. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!

Plan did not upgrade like it was meant to

Hi all. I upgraded my plan mid cycle to take place on renewal date. It has been about a week past and my plan did not change. When i try to upgrade it now the promo plan i signed up for is not showing as an option. I even have a screenshot of proof i...

Official Bill

How can I download an official bill with both the payment history and the usage history? 

MISSING SIM CARD

I purchase a new phone and did not receive my Sim Card so where is it?

Sim card is on the way???? Why and who ordered it?

Just received an email like others that there was a sim card shipped, I did not order how do I cancel it? 

how can I cancel auto pay

Sim Card not ordered.

Just received notice new sim card being sent. And I imagine charged to me. I did not order.  Order # 305141.  Also received an email last week re: new ph. # and contract with Public indicating I am eligible for 1/2 the GB's I ordered.  Not happy at t...

PM Sims 50% off. What is the catch to it? And where are the ** footnotes? I need some.