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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM ORDER

It is being 10days, and I have not received my sim. Canada Post tracking is saying there is no record of the order.

Resolved! Apple watch

I was curious if I switch to public will I be able to have my Apple Watch connected as well? And share the data? Thank you!

Considering Moving From Rogers

We are paying over $200 for two phones with Rogers, which is ridiculous.So, are considering migrating to Public Mobile. Our Rogers Plan includes the following: Unlimited CanadaWide CallingUnlimited CanadaWide Sent & Received Text, Picture & Video Mes...

Resolved! No service, SIM activated. URGENT

Need access to phone line activated my sim online, payment is processed but no service. Help???

Moderator not getting back to me!

Hello, I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another tic...

Using Public Mobile

Re: Need to know customer service number

HiWhat's happening with my two numbers here?

Resolved! Voicemail not working

I press 1and the call fails, what am I doing wrong?

Resolved! Outgoing calls not made but showing in data usage.

My usage data shows many brief calls ( 8 to 34 secs duration) originating from my number in Alberta to a number in Saskatchewan. In the next column it mentions origin as "All" instead of Alberta. I never call up this number. Why is this happening ?

Need to know customer service number

Resolved! Need to know customer service number

Does anybody North public mobile the customer service number

Bad signal in basement

Hi all, I've been with PM for almost 2 months now and it's been great except that I get a lot of people telling me they cant hear me and dropped calls when I'm in my basement. I never had this problem with Roger's which is who I had before. Is ther...

Why my phone shows “no service “ today?

Resolved! Why my phone shows “no service “ today?

It works well around half year, and the due date should be 20th per month

sim card disbled

Resolved! Sim card malfuntion

hi There:the 1 month old sim card in my phone seems to be defective. phone won't operate with it inserted. it looks "warped". Can i get a free replacement? back at the place of purchase?(it worked fine for the first month)

Resolved! Referral code did not work

Hi, I just signed up with Public Mobile. A friend had given me a referral code, which I entered and saw a green check mark. However I don't see that I got any reward from this. How do I check?

Poor service

Could someone reset my network settings. I’m getting a lot of failed calls and calls going directly to my voicemail. Whereby, I have to turn the phone off and on. Also cutting out a lot when I’m on important calls to drs and because of covid I have n...

Community Rewards

Resolved! Community Rewards

So I think you get $1 for each question asked and for each answered. But not 100%. If you do get that $1 off you plan amount does that apply only for the 1 mth or is it applied every mth from then on? Not totally understanding how it all works. Tks

Reward not showing up: $10 off each month for 6mo

Hi, I signed up for this promo then activated an account with PM within the allotted time. I still don't see the discount being applied to my account. Can someone help me with this?

Resolved! port protection

Does PM still not have port protection? I read posts where they said they were going to get it by end of april and now it's july. Also what happened to the PM lab forum where you suggest changes. I want them to implement a 2fa email protection for po...

unable to pay the bill.

Location and prefix

Our original phone suffix is 250 Shawnigan and Duncan B.C. area use. However since our original number location was Shawnigan Lake 50 km away from Victoria area when someone phones us from across the street in Victoria it still tells them they are ca...

Forgot security question

Hey public mobile, I am locked out and need help getting in so I can change some settings and add some more phone balance.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! SIM ORDER

Resolved! Apple watch

Considering Moving From Rogers