deactivate an account

[storyteller1]

Deactivate the Public Mobile account registered to xxxxxxx passed away on May 5, 2022

[hTideGnow]

HI @storyteller1   You have access to the credit card used to pay the PM service?  if you do, just have the CC to do a chargeback.  When PM sees the chargeback, it will suspend the account immediately

[RossN]

@storyteller1 hi if you can't acces the account to remove cc 

you need to contact a customer service agent 

 you can private message them here                               

           check your community envelope for a reply

[softech · Accepted solution]

@storyteller1   Sorry for your lost

You might want to remove person info as this is an open forum.

The proper way to cancel the account is to login to My Account and remove pre-Authorized payment via the Payment page

Or when you close the credit card, PM will no longer be able to take money and the account will not renew and will be suspended and will be cancelled after 90 days.

If you need further help, you can message PM Support:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there