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Forum Posts

Resolved! Porting Number From Koodo

Hi I have been trying to port my number from Koodo and each time I try on the Change Number screen it gives me a "Generic Error"? I could use some help thanks!

domulet by Good Citizen / Bon Citoyen
  • 1061 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting from fongo

Hi , just switchecd to PM and ported my number from fongo. Everything works except incoming calls still go to the fongo app. Just wondering how to get this resolved. Thanks

Kaotik by Good Citizen / Bon Citoyen
  • 3115 Views
  • 14 replies
  • 2 Bravos

Resolved! Porting from Bell - no progress since yesterday

Hi there, activated my SIM with Public Mobile yesterday, porting over my number from Bell. This was done around noon yesterday. Since then, I've yet to be able to send/receive texts and can only perform outgoing calls, no incoming. Any idea on what's...

johnrosen by Great Neighbour / Super Voisin
  • 1180 Views
  • 6 replies
  • 0 Bravos

Resolved! Koodo Porting Issue

Hi I read the forum and follow the instructions with different email address on my Koodo account. Then I went to change number in the self serve section. The last step it said I am not authorized to do the transfer but I am the main owner of the acco...

ay2wong by Great Neighbour / Super Voisin
  • 731 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot Activate - Alternate Phone Number Regex Help

If you experience this, you're not alone. Only Mods can help you activate, there's nothing you can do. Give them all the required info when you sign up and they will do it. Public mobile needs to look into the codes behind the activation page. Most p...

nnijo by Good Citizen / Bon Citoyen
  • 2835 Views
  • 36 replies
  • 4 Bravos

Card Card Not Being Accepted for Sign Up

Hey guys, I'm just trying to sign up for Public Mobile. I have my SIN, and I've picked my plan. But on the very last stage, my Mastercard was declined. I know the information is correct, and I know my card works (I've used it just today). I tried onc...

DV by Great Neighbour / Super Voisin
  • 868 Views
  • 8 replies
  • 0 Bravos

Resolved! No data on phone

So I activated and ported in my number today on the new $120 plan. I put the SIM into my phone after the online activation was complete, and had no issues accessing the net over LTE. However, when I got a SMS saying that my port was complete, I reboo...

cingkrab by Good Citizen / Bon Citoyen
  • 1836 Views
  • 15 replies
  • 0 Bravos

Resolved! Call Forwarding Question

Hello, I have a province wide plan in Ontario without LD addon. I need to forward calls when I travel. Should I forward before leaving Ontario, or I can forward anywhere in Canada?Could the number that I forward to be anywhere in Canada, landline or ...

TK by Great Citizen / Super Citoyen
  • 1700 Views
  • 15 replies
  • 0 Bravos

No customer service?

Has this company gone under or what's going on? Anyone on here having issues getting anyone to help you out with issues that need more than the help of the community? I've been tring to resolve an issue for a month now... No idea what's going on.

Unjerry by Great Neighbour / Super Voisin
  • 981 Views
  • 15 replies
  • 0 Bravos

Public Mobile Community website quirks

A trivial detail which has sort of bothered me a little for months ... whenever I visit the Public Mobile wesbite, I am directed to EN/ON instead of EN/BC. Doesn't matter if I visit Public Mobile through google or by typing "publicmobile.ca" in the a...

Korth by Mayor / Maire
  • 497 Views
  • 4 replies
  • 2 Bravos

Resolved! Can't send MMS

I have the apn set up and have a 4g lte connectionIf I use Rogers it works fine, but using public mobile I can't send an MMS. SMS and all other functions seem to work fineI'm using a ZTE Axon 7 which is dual sim but I have my Rogers sim disabled

BigDog87 by Good Citizen / Bon Citoyen
  • 1716 Views
  • 12 replies
  • 0 Bravos

Resolved! Cannot access self serve or reset password.

First time trying to log in and receive message 'login attempt failed'.When trying to reset password receiving an 'unable to verify email message'.

Art444 by Good Citizen / Bon Citoyen
  • 2670 Views
  • 35 replies
  • 1 Bravos

Port from Koodo

Hey, so I just got PM and I'm looking at porting my number from Koodo. During the set up it told me to request a new number and contact someone after to do the port. Anyone willing to direct me in the right direction on how to do this ?Thanks

Nreese by Great Neighbour / Super Voisin
  • 597 Views
  • 4 replies
  • 0 Bravos

Resolved! i,m thinking to switch to public mobile

i used to be a customer when the phones did not have sims and the service was bad in my area so i have to cancelled the service , but now i heard that telus is helping and that provider works in my area my question is can i use the same number that i...

clavije by Great Citizen / Super Citoyen
  • 1033 Views
  • 3 replies
  • 1 Bravos

Resolved! activation failed - CC charged

Hey there. Just trying to figure out new plan. I registered, got the following message: - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.c...

jonhache by Good Citizen / Bon Citoyen
  • 848 Views
  • 8 replies
  • 0 Bravos

Port Request

Hi,I was told my number couldn't be ported normally a representative via email created a ticket and told me my number would be ported 'shortly', it's been more than 24 hours and still nothing, can someone look into this for me please? Thanks! Ticket ...

ndru920 by Good Citizen / Bon Citoyen
  • 630 Views
  • 6 replies
  • 0 Bravos

New User. Emergency Calls Only?

Hi PM forums, I just ported from Bell to your new $40 plan. Fill out my information and porting my number was smooth until I switched sims. Now when I insert my PM sim to my phone (unlocked S7 edge G935-F) I get emergency calls only, " [Insert SIM ca...

Screenshot_20161028-170345.png Screenshot_20161028-170423.png
JLY11 by Great Neighbour / Super Voisin
  • 902 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to port koodo number from self serve

I tried porting my koodo number to PM but I got a message saying it cannot be completed and to contact CSR. Please let me know the information that is required for the port and I'll provide it, thanks!

tod by Great Citizen / Super Citoyen
  • 679 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation Failed

I just tried porting in my number and it took my credit card payment, but the activation didn't work. It was taking a while to activate and it eventually turned to a "page does not exist" on my screen. When I try to sign up again, it says I have an I...

Aaron by Great Neighbour / Super Voisin
  • 1378 Views
  • 7 replies
  • 0 Bravos

iPhone Users Unlock your device before you port.

Just a reminder for all potential customers coming here asking questions. Be sure to unlock your iPhone with your current provider before the port. They will not unlock it for you when you are no longer a customer and third party Unlocks can be more ...

proplayer44 by Good Citizen / Bon Citoyen
  • 613 Views
  • 4 replies
  • 4 Bravos

Unable to set up account

When trying to set up a new accountI get a message that saysthe number is not a public mobile numberrefering to the referred persons numberI would like to know how to resolve this so I can set up an account

JimBob by Good Citizen / Bon Citoyen
  • 680 Views
  • 12 replies
  • 0 Bravos

Basic Troubleshooting

Hi,With so many new members coming online, i thought a very brief set of troubleshooting steps would be helpful. If you are experiencing issues with your newly activated PM service, try the following steps: 1) Make sure your phone is unlocked. if it ...

neilselden by Town Hero / Héro de la Ville
  • 1444 Views
  • 5 replies
  • 9 Bravos

Callers get a busy signal and my phone doesn't ring. Why?

Hello: I was told by many of my friends that when they call me my phone is always busy and goes to voice mail on the first dial. My phone doesn't ring, it just show missed call. When they call again the second time it rings.

yzyyz by Good Citizen / Bon Citoyen
  • 1346 Views
  • 10 replies
  • 0 Bravos

Error activating sim

I'm having issues activating my Sim. When I try to process the credit card it gives me errors. I've tried multiple cards and clearing my browser cache but does not seem to fix the issue.Any thoughts on fixing the issue?

bbdollar by Great Neighbour / Super Voisin
  • 746 Views
  • 7 replies
  • 0 Bravos