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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Appels internationaux

Resolved! Galaxy A03s phone

Hi! I'm trying to figure out if this phone can be used on the public network?the model is Galaxy A03s SM-A037WZKAXAC thank you for your time!

New Account Payment Issue

RESOLVED - I entered my payment voucher manually in my account and all is good now. Hello, I activated my SIM and used a payment voucher to pay for my plan. However, when I go into my account it says my plan expired March 1st, but I just activated i...

Resolved! In US and roaming plan not working.

having trouble in US. Can’t get phone to work for talk or text despite selecting T mobile. My Plan already US talk and text so I didn’t purchase an exta add on. Sooo frustrating. Any ideas appreciated.

Resolved! Online order cancellation

Does anybody know how to cancel an online order? I order a certified phone today and I like to cancel the order. Thanks

Transfer my funds

Hi , i paid my month and the same day i changed my phone number with the help of an agent. My phone hasnt worked since and now i am told that my funds are lost and they cant be used for this phone number. Can a supervisor get back to me. Why is it s...

Resolved! overcharge

I just registered today, why is it charged three times,

Resolved! About roaming

Roaming available for India at least can get message like otp from bank

Resolved! 2G data and 500 minute international bonus

In December 2021 I got the message from PM which says simply reply yes to get above bonus(and that is for every user). I replied yes, but till now I could not find such bonus in my account. I was told I have no minutes when I tried international call...

Resolved! Data in USA

BB3064 just pd $10 for data for my sim to get a iMessage number confirmation and it didn’t work! How can I get back my $10 when not used at all? I am paying $12.50 a mo just to keep my number with PM and now $10 pd to receive a 4 number code re ban...

Calls just stopped working

Was just on the phone and mid call the call dropped. Now I cannot make any calls at all, and the person speaking to me said they called back and it went to a voicemail with a robot voice instead of my usual voicemail. The screen just looks like it's ...

Resolved! I need to change my email address

i need to change my email address for my public mobile account.

Resolved! How to Cancel US Roaming Package

Hey Public Mobile Community! I recently purchased a US talk and text roaming package for my trip, but wasn’t able to use it since my trip was cancelled. How do I cancel this roaming package to receive a refund? Regards, Kelsey

Resolved! Email

Need too change my email

Resolved! Ordered a phone from the website

Hi, I ordered a phone on the website and it came with a free sim. Which I don't need. That was Feb 13th. I got the tracking for the sim card and it says it was delivered.??? I have not received an email or tracking or anything at all about my phone b...

Resolved! unable to change plan

trying to change to a lower spec plan but it says "This cost of this plan is higher than your current available funds.You will need to make a payment to your account to complete the plan change" I don't get it at all, i want to change it for the next...

Resolved! Plan

Need help switching plan to the 15$ starting next monthly cycle. "Agent"

Searching private messages

How do you search your private messages for just the messages from one user? Freaking hate this new set up....I can't find anything quickly like before.....

Resolved! My original community account is broken. I have no way to access it and I'm pissed off

All I wanted to change my email, which is not even possible from my "My Account" login. How do I do this? Do I now have to go link this community account, and if so how do I do this?

Resolved! International talk and text plan

Hi, can you give me more information on International plans. let say I leave for a 6 weeks vacation in the US and would need an international data, talk and text plan for this period? Thanks

Resolved! Error payment nothing work

Hello thereThere seem problem todayI can't not pay as amount due even the click is not working .There is a problem with login like ( oops , logout and login back , there something wrong ) Today is payment February 28 ( Make a payment to rea...

i was overcharged on my account, why?

my account was overcharged on the 26th of February. What do i do?

Resolved! Update credit card

I want to pay my past due charges

Resolved! Using US roaming after Feb. 2022 - the issue re. 3G networks

Help! I planned to buy a US roaming package for a trip to California in March, 2022. But I saw a message that said that the roaming packages won't work for some customers due to the 3G change. I have NO idea what this means for me. My phone works...

Resolved! Samsung A03s compatibility

Looking to purchase Samsung Galaxy A03s. Does anyone know if its compatible with public mobile network?

Resolved! paid twice on 1/26, 2022, HOW TO GET BACK MY MONEY

PLS CALL ME BACK OR EMAIL ME

I purchased a card and when I enter the pin it says that it’s not valid

I purchased a card and when I enter the pin it says that it’s not valid and I’m unable to actually get a hold of the customer service person other than a computer so somebody can help that would be greatly appreciate it

Resolved! unable to make or receive calls from another public mobile subscriber

Hello,My mom (Gravenhurst)can't call me, and when I (Peterborough) try to call her the line beeps and fails to connect without any error message. I am able to call other local phone numbers. Powercycled my device and other basic steps.Any advice or...

Resolved! Payment issue

Was charged twice for one month.

Google maps Navigation drops

I have a 2021 Mazda CX 5 and my Android Samsung Google car navigation maps blanks out and permanently stops. Its not like i am passing a blind spot as it never reconnects unless i restart everything. I don't know if this because i have 3G on Public M...

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