Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can i change my account email address?
When I add-on a US data package, can I do it when the phone is already in the US? or must I do it when the phone is still in Canada?
I got an email yesterday from Public mobile stating an offer to get 12GB bonus on my plan for 12 months for any new plan activated $25+. Looks like a legit public mobile email; but the code didn't work when I tried activating a new sim and creating ...
I have these two options on my plan:1. Free Holiday Giveaway: 500 min INTL LD incl. CA & US2. 500 one-time Int`l LD bonus Does either one of them include calling to France?
I ran out data a couple of days ago, since my next cicle was coming soon, I decided to wait a few days without internet. However, two days before the new cycle started I needed internet, so I decided to pay in advance and even improve my plan. I paid...
unable to select a plan using my balance on my account
I got a new credit card and entered the new information on my account. I also added payment to my account , but still says that my account has been suspended.. I would like to continue using public mobile with same plan that I currently have. ...
I messed with my sim card lock and now my sim card is locked. Need puk code to resume service.
I transferred from FIDO my number to Public Mobile on a new iPhone over 3 business days ago. Unfortunately, I can not receive incoming calls on the new iPhone. When someone calls me, I get the following message: "customer is not available...". I have...
Hi folks, newbie in this community! I would like to ask is there anything I need to do after I purchase an add-on for minutes to Philippines? Do I have to activate something or it is ready for long distance call as soon as I purchase the add-on minut...
Hello i ordered a phone Sumsung A12 to replace my phone and it got sent to UPS in Calgary and they returned it to Sender because they dont like P0 boxes. I expected it to go through Canada Post. How can i either get my new phone or get my money back
I was referred to by my friend but the person at the kiosk didn't ask for the referral code, and I totally forgot to mentioned about it. Is there a way for me to get it afterwards so my friend get the points and I the one time credit? I did the porti...
According to an email from Public Mobile, my SIM card was sent out on Dec 2, 2021. Estimated delivery date was December 21, 2021. I actually forgot all about it until seeing its charge on a PayPal statement. It is now February 7, 2022 and it's still ...
WHY DID I REFER MY MOM JUST SO THAT HER PLAN WONT ACTIVATE OR EVEN WORK. She even put the amount owing and it wouldn’t activate we have topped up again and it doesn’t actually “top up” it sits in the account only collecting more money, WE NEED HELP
I am receiving voice messages from what I believe are blocked numbers. Why does this happen?How can I turn off voice messages completely?
My sim number is invalid
I have a Samsung Galaxy s21 Ultra and a couple of weeks ago it suddenly dropped my connection. Tried everything imaginable to get it back-up to and including a factory reset-but no luck. The sim works in other phones so it it not a sim issue. Tried m...
I swapped numbers with a bell account today and the bell account has successfully taken the old PM number but I have yet to get the service on my PM account The PM account number is xxxxxxxxxxxxxxxxxxxxxxxxxxHope to get this remedied! Thanks in advan...
Hi,My account is currently deactivated until a payment is made; however, there are funds in the account and the amount due is $0. Please let me know how I can get my account activated again.Thank you.
Is anyone else seeing this on the Plan and Addons page? My account is active and service working, but my plan info is missing on the main self serve page under Account Status and I get redirected to a page called "Generic error" with the below text w...
My credit card was charged two times for the phone services why?
I have upwards of 2 GIGs of data on my plan etc, but I keep getting messages that I have run out when I have just started a new month and only used 30mb. I don't have wifi at home so I am completely stuck without my data!! Jeff ***-***-****
I did not receive a response submitted on Jan. 24, 2022 for ticket reference number:-658
I tried to purchase an add on. Paid for two add ons nothing is working. What’s the problem
Hi all, We had a very brief power blip 20 minutes ago and my phone has been saying "No Service" since then. I have checked the map at https://www.telus.com/en/qc/outages and it doesn't show anything (@12:20PM). Anyone know what is going on?
please contact me
