[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
pre-authorized payment but no service
updated my credit card info (old one expired) and showed most recent charge on my credit card was Sep 17. but no service. Cell phone#: 437***xxx8accountID: 1xxxx-*****-xxx7 Edit by popping to remove personal info Screenshots as anyone can access your...
Can't make a payment
Can't make a payment
refund to changing plan or keep me in same plan which I paied already in Sep 08
Hello, I expected to get a refund when I changed my plan Sep 08. I need more data. please give me more data.I changed my plan from $35.oo to $25.00 Sep 20.please allow me to have more data at least.I did not recognize I am losing my money like thisit...
PAID 2 MONTHS, got acc suspended.
Hi everyone, I am an elderly disabled person looking for help. I have paid october and november's phone bills and got my account suspended. It is really hard to get help and extra hard for a folk like me. I truly rely on my phone as I require help an...
Data Useage and My Bonus Data used?
Trying to explain to Simon doesn't help. I can get a ticket created.? So posting my issue here.I have been with public mobile for two years. I am on the old rewards system as well. .Anyway I have $25.00 with unlimited calling and text and 1gb of data...
Resolved! how do i speak to a real person?
Sometimes I don't get text messages if my data is offline
Sometimes I don't get text messages if my data is offline. any idea why?is it to do the number I transferred was a voice-over Ip number?
Resolved! Thinking of switching to 4G from 3G for my cell phone
Has anyone here switched from a 3 G account to a 4 G account.Have you actual noticed a difference in speed? And is it an inprovement?At this time I actual don't mind the 3 G it doesn't seem to effect video quality at all and I never get any bufferin...
Resolved! Payment
Set up new plan for date of plan renewal, payment made (autopay- withdrawn from my bank account), but not showing on as updated on “my account.” It appears that my data remains totally used up for this month (incorrect) and does not reflect changes m...
Cannot receive or send phone calls
Hello, it has been about a week and I have not been able to receive or send calls on my device. I have tried everything including a phone reset with no success. I would like this resolved as soon as possible.Thank you
Resolved! Refer a friend $25 October 2022
Hi,I received an SMS from Public Mobile with a refer a friend $25 offer ending 30th September 2022. Does anyone know if that offer has been extended to October 2022?
Resolved! Keeping plan but not using sim
I am going overseas for 5 months and want to keep my plan and number. I will continue paying the plan cost but the sim card will not be in my phone, as I will have a local sim for the county I am travelling to. If I keep paying for my plan but the si...
Resolved! Don't see Fiona 2GB and usage displayed is wrong
I believe I was successful in adding the Fiona hurricane code, but do not see it in my add-ons. Also, my new month started on the 1st, but it indicated I used a gig of data already, which is not true as I checked usage.Things seems messed up I cannot...
Resolved! My account is on AutoPay, but received a Suspended notification
Good Morning, I logged into my account this morning with a notification that the account was suspended. I checked my payment history and and currently up to date with all of my payments as I am on on Auto-Pay. I did click on the "reactivate my accoun...
Resolved! US Roaming package not showing up under 'My Account'
I purchased a US Roaming Talk, Text, and Data Add-On on Sep 30th. During the purchase process the browser session hung and never confirmed completion of the purchase. I re-pressed the button to make the purchase (I know I shouldn't do that but a long...
Resolved! Fiona
I received a message saying people affected by fiona would receive 2GB, but i didn’t get them. What do i do? Is it a scam?
My phone is stolen want to black list it pls help
My phone redmi note 3 Grey color has been stolen. And the imei is 861xxxxxxxxxxxx. I want to have it blocked so no one could use it for wrong reasons. Kindly help. I have my original bill which I can present Thank you Edit by Dunkman: removed persona...
Minutes
My account says I have 99 minutes left this month. However when I try to make a call, a message says that I have no minutes left and cannot make a call until I buy more. How do I get this fixed?
Did not get add on
I purchased a US talk and text add on. I have receipt and can tell from my online bank statement that the purchase went through but I do not have the add on when I look on my public mobile account and can not text or call How Can I get this fixed? Is...
Fiona help
Hello, I am a public mobile customer. I was text a promo code 2GBFIONA because I was impacted by Fiona. I put in the promo code on my account and it said it was applied. Last night I ran out of my original data and now I have no data so the promotion...
Payment
your system will not accept my cibc visa, my prime credit card. What exactly is the problem?
Cancel service
My husband passed away back in June. I need to cancel his phone but don’t have the email or password. What do i do?
Resolved! signing in
i am not able to sign in with my email because when the person made the account for me they spelt my last name wrong and i need to get the verification code from that email but i do not have it. not sure how to change my email to my actual one
Resolved! Requested change in plan 2 days ago before renewal. Tried to auto renew Oct 3rd now suspended??
2 days ago I opted to change my plan. See the screenshot I took indicating the change to a less expensive plan with more data. I have always been on autopay. Cc is there and authorized. I went in to check my account. It says I am suspended. I tried...
New 2GB "4G" Plan
I noticed this in my account and checked the plans page and this appears to be a new 2 GB "4G" plan for $37.50. am I behind the times or when did this show up?
Resolved! PUK Number
Could one of the moderators kindly give me the PUK number so I can unlock my SIM? Thanks in advance.
Resolved! Forgot my email account
Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help?
Why do I have to login twice each time?
When I initially log in I am taken back to the log in screen and have enter my username/password again. When I log in the 2nd time I an taken to the homepage. Is it because the server is busy or am I setup incorrectly somehow?
credit card charged with no account activation
This has happened to me now setting up my own account and then setting up my daughter's. I try to activate a sim card to port over my number from another provider. I enter all the relevant information, the activation process starts, but then it fails...
