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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22096 Views
  • 181 replies
  • 24 Bravos

ticket issue

did not seem to complete ticket request for porting a number how do i accomplish this?

suzanpike by Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 0 Bravos

Resolved! US Long Distance rate

I am on the $25 plan with unlimited Canada talk. If I have an incoming/outgoing long-distance US call, how much does that cost? 

iamcdn by Great Citizen / Super Citoyen
  • 876 Views
  • 6 replies
  • 0 Bravos

Resolved! automatic roam without prepurchase?

Is there any plans for PM to allow users to pay roaming charges (after the fact) in the USA for which they did not previously purchase an Add on? living so close to the US border and often shopping in the US I would love to have the security of being...

ElleBee83 by Great Citizen / Super Citoyen
  • 1177 Views
  • 13 replies
  • 0 Bravos

US Talk and text added twice

Hi,While adding my US talk and text plan.I made a payment for one add on because it wouldn't let me add otherwise even though i am on Auto Pay.Then while checking my add on, I accidentally added the same Ad on again.Can moderator please fix it ? 

Unable to process credit card

I tried multiple time to use my credit card to order a new SIM card. After no success I ordered from Amazon instead. Later I discovered my credit card had been charged for the SIM card from Public Mobile. How do I cancel this order?? The automated ch...

Yahoo by Great Neighbour / Super Voisin
  • 691 Views
  • 5 replies
  • 0 Bravos

Resolved! Multiple Accounts (phone numbers) with one community profile?

I currently manage my moms Public Mobile account, having my email address and alternate phone number connected to the "My Account" login... and obviously I am the one who utilizes the Community forums...I am seriously considering switching to PM and ...

ElleBee83 by Great Citizen / Super Citoyen
  • 1218 Views
  • 9 replies
  • 0 Bravos

Resolved! Any plans to have 4g LTE data speeds

I currently manage my moms cell service provider with Public Mobile (talk & text only) but I am considering switching over my own service to here.  Just wondering if anyone else had a similar issue and how "switch" affected their use of data and if t...

ElleBee83 by Great Citizen / Super Citoyen
  • 1287 Views
  • 14 replies
  • 0 Bravos

Resolved! [HELP] About the roaming

I will travel to US. Wondering if the roaming service will be automaticly activated? I don't want to use roaming but WIFI. So how should I do?

TLGuan by Good Citizen / Bon Citoyen
  • 1219 Views
  • 9 replies
  • 0 Bravos

Switch to 35$ 1 gig plan

How can i change to the 35$ 1 gig plan? In the addons it wants an additional 30$ for 1 gig. I already have the 25$ plan that is supposed to have 500mb but it doesn't. So am i supposed to actually pay 65$ for the 1 gig addon each month?

deangagnon by Great Neighbour / Super Voisin
  • 552 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't get service

I've registered, selected a phone number, paid initial payment, and signed up for autopay.However, when I fire up the phone, after the Nokia logo clears, it says phone restricted. I clicked the undo and it asks for a code.I tried the SIM number, my a...

MrBill by Good Citizen / Bon Citoyen
  • 1060 Views
  • 24 replies
  • 0 Bravos

Creating a ticket

I am trying to figure out how to contact a moderator through the ticket process but having trouble figuring out how to start one,I have created a community account but now I am lost,any help be greatly apprecited.Thanks in advance.

shelmega by Great Neighbour / Super Voisin
  • 855 Views
  • 12 replies
  • 0 Bravos

US Roaming Addon

I'm looking at going down south for 3 weeks this spring and want to purchase 20 days worth of US talk & text roaming.  1) I understand that for some reason, PM won't let me buy it all at once and insists I do it in 2, 10 day purchases, a minimum of 1...

Paulleewogg by Good Citizen / Bon Citoyen
  • 1428 Views
  • 14 replies
  • 0 Bravos

Resolved! Unused minutes

I'm looking at the $15. 100 minute Canada-wide plan. Can anyone tell me if unused minutes carry over and accumulate on successive months?

MrBill by Good Citizen / Bon Citoyen
  • 812 Views
  • 5 replies
  • 0 Bravos

Resolved! Does service include 3G?

I checked my Nokia 3710 flip phone, and this is what was reported:"Learn about your phone's compatibility with our network:3G 850MHz, 1900MHz (Has checkmark in front of 3G)4G LTE Device does not support 4G LTE bandsDisclaimerPublic Mobile utilizes th...

MrBill by Good Citizen / Bon Citoyen
  • 708 Views
  • 8 replies
  • 0 Bravos

Resolved! Add On termination

Hi, I purchased an add on months ago but never used it. I can still see it on my plan. Does it charge me monthly? Because I noticed I am being deducted the same amount of my add on every month. I am enrolled in auto pay. 

soulfreed09 by Great Neighbour / Super Voisin
  • 781 Views
  • 9 replies
  • 1 Bravos

Resolved! First time login issues need to pay my bill!

Hello there.Okay my father bought a sim card and registered an account at Walmart. Everything was working well until he realized they had given him a temporary password to sign into the website and continue payment. My phone deactivated today cause o...

KatieBurns by Great Neighbour / Super Voisin
  • 652 Views
  • 7 replies
  • 1 Bravos

Resolved! change my plan

I am a new user. At the beginning, I selected a plan without US International call. Latter, I used add-one to add this feature (400 minutes US call). However, I found there is a better option, $50/mon plan with the unlimited US call. I am wondering i...

jiahongyuan by Great Neighbour / Super Voisin
  • 622 Views
  • 6 replies
  • 0 Bravos

Resolved! Unstable Connection

Hello, I noticed connecting to PM including the community site was unstable this morning. I could log-in, but taking long time or time-out. It is still slow but seems OK now. Did anyone have the same issue today?

marimacas by Model Citizen / Citoyen Modèle
  • 549 Views
  • 3 replies
  • 1 Bravos

Resolved! Mysterious surprise bill!

Hi,I was recently charged a mysterious 10.35$. Reasons it's mysterious: 1- My billing date is the 27th of each month and public mobile took this amount Jan 31st;   2-I have a 101$ credit so past months have been free of charge and so will the next on...

Joel83 by Great Neighbour / Super Voisin
  • 753 Views
  • 13 replies
  • 0 Bravos

Possible nex customer

I have a older iPhone 5SE that I am seeking to put on a new phone plan. I currently have a phone number through my employer and am retiring this month. I have had the number for almost 20 years, so obviously a lot of linkages to this # ! Obviously I ...

EDL by Great Neighbour / Super Voisin
  • 663 Views
  • 12 replies
  • 0 Bravos

Resolved! Incoming USA calls

Can I receive calls from the USA if I only have the Canada plan? 

MrBill by Good Citizen / Bon Citoyen
  • 596 Views
  • 3 replies
  • 0 Bravos

$15 plan for Ontario (Ottawa)

Hi Guys, I am thinking of switching from Rogers to Public Mobile. I am based in Ottawa, ON. My questions are as follows: (Sorry about asking too many :))1. Does Public mobile have good coverage in Ottawa and the suburbs?2. For the $15 plan, how do yo...

dwdrajesh by Good Citizen / Bon Citoyen
  • 1321 Views
  • 32 replies
  • 0 Bravos

Travelling from Canada to Cuba

I am travelling to Cuba from Canada next month, I'm wondering if there is any add ons to be able to use my phone data regularly? 

KendraL9 by Great Neighbour / Super Voisin
  • 3788 Views
  • 9 replies
  • 1 Bravos

How to purchase add-ons immediately

I would like to add a data add-on my account immediately. I added it and it says my account has $10 available funds.  What am I doing wrong, as it is not active on my phone...  TIA

rich_laura by Great Neighbour / Super Voisin
  • 873 Views
  • 5 replies
  • 0 Bravos

trying to renew

I am trying to renew a plan for my number  but I annot login to do it.  when I try to reset my password I get an error messagehelp! 

cbilbao by Good Citizen / Bon Citoyen
  • 929 Views
  • 15 replies
  • 1 Bravos

Plan

How can you change the date of plan

Rica1 by Great Neighbour / Super Voisin
  • 484 Views
  • 5 replies
  • 0 Bravos

Resolved! phone compatibility

I bought an Alcatel Go Flip phone for use in medical emergencies with my elderly parents. I didn't like the Virgin Mobile plans so I bought a Public Mobile Sim card (the phone is unlocked). The phone worked with other sim cards in the store. I assume...

ybmennie by Great Neighbour / Super Voisin
  • 757 Views
  • 5 replies
  • 0 Bravos
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