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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Log into my account

I cannot log into my account. I tried to reset my password. I did joy get the code on my email address.

Reset Password Not Working

I have tried twice to reset my password and it gives me a message to retry later. I tries a few weeks ago and got the same message. I am going to the US and want to purchase the US Roaming Add on 250 MB + unlimited talk and text for 10 days plus the ...

Re 3g plan

Hi I need to upgrade the plan to a 4g added 25 for A 3G PLAN . CAN ADD MORE MINS FOR 4G PLAN

Resolved! Ticket

Agent

Resolved! Accept the transfer to another company

I am trying to transfer my number to Koodo and the request for it has already been sent but I do not have my sim card and I do not have access to my account. How can I accept the transfer?

Activating a new SIM card keeps giving payment error

This is really frustrating for me. First I tried to order a SIM card and they have charged 2 times for that but I have received only one till now.Next I am trying to activate the SIM card as a new account and it keeps giving me an error while making ...

Resolved! Phone plan

I was on the $15/mo 100 minute plan and on September 20th I topped up my account and switched to the $30 3gb, unlimited calling plan. When I log in, it still shows my old plan and that I am about to go over my minutes but when I go to my payment hist...

Resolved! New sign up

Good afternoon all. My wife wants to switch to public mobile. The guy at the store said PM was not taking on new accounts. I see you can still purchase SIM cards online. If I buy ne, is she ok to set up a new account. Thanks in advance.

Resolved! submit a ticket

I'm having trouble submitting a ticket. I have two lines, thus two separate accounts. I have a ticket submitted regarding a loss of service for two both phones, the agent asked me to submit a ticket for the second line as well,and when I attempt to ...

Resolved! problems purchasing phones

I currently have one public mobile account and want a second for my wife. Also our phone is dying. So we want to buy 2 phones and one sim card. The store won't let me do it. It says you can only purchase a maximum of 2 phones.

Resolved! Login

Hello,I reset my password but it appears my email won’t work. I may have forgotten or there’s an error. It’s difficult to communicate with public mobile and receive help. Is there help to have this looked at. Thank you

Resolved! Change email on self serve account

I have finally been able to get into my self serve account, discovering my old email address is still in there. I have tried to edit my profile to update email but there is no place to change email address. Submitted a ticket for help but it sends em...

Resolved! 10 Day Bundle ADD ON Talk-Text-250 data

I just added this US Talk-Text and 250 data today, Sep 29, 2022. I am hoping that I will be able to use the Add On service with out any issues.

Resolved! Auto pay data bonus

I am no longer receiving the data bonus that comes with the Auto pay. How can this be fixed?

My Pin

I forgot my pin. What can I do?

iOS 16 Update No Service or SOS Only

Anyone else updated their iPhones to iOS 16.0.2 and then lose the ability to make/receive calls? Did that on my iPhone Xs last night and then BAM, I can't make/receive calls. All I get is "SOS Only" or "No Service". Everything else works except for c...

Resolved! New Plan Reverts to my old plan

For the past two months I have elected to switch my plan to the Canada wide unlimited calling and texting with 20GB of data for $55.00 and my plan never actually changes. I checked a few days prior to my billing period change on September 29, 2022 a...

Resolved! Can't receive calls

I have been with Public Mobile for about a month, and have not been able to receive calls. I brought over my old cell phone number from another provider, and am able to make most calls, and send/rcv most texts. Often, all of these functions fail if...

Resolved! Email address

How do I change my email address

Resolved! forgot my email

please help update payment method

Resolved! Overcharged

An amount of $11.50 was charged twice for a SIM card (order #302271) that I already paid once and now using.

Resolved! SIM PIN

I need a new Sim Pin. I am unable to connect with or send a message to a customer service agent. Is this system affected by the Hairycane that has been ravaging Florida or the one that hit Atlantic Canada?

Resolved! Plan Reverts to Old Plan Monthly

For the past three months I have tried to change my plan to the 20GB @ 4G speeds only on renewal date for it to revert to 5GB @ 3G speeds. This leads me to being "double charged" - I would like to have this change made permanently and for me to not ...

Resolved! Add On

I purchased 10 day US roaming text/talk add-on yesterday.Now in US and cannot receive nor send texts. I have checked my account and the purchase is registered…Any help/advise more that welcome!!thx in advance

ticket

trying to activate a new simm wont accept payment very frustrating

Resolved! Promo Did Not Push Through After Sign-Up

I signed up for PM a month ago (end of August) when there was a promo going on for both the new user and person referring the new user to both get $5 off their bill for the first 5 months ($25 value per person). Neither myself (new user) or the pers...

Resolved! missing sim card

I ordered and recieved a phone from you but there was no sim card with the phone and no sim card has come. How do I get the sim card?

Resolved! Cellular data on my phone

Hi, I have an iPhone 11 and I used the phone without a plan but just with wifi. Now I have public Mobil and I realized something. You know under “cellular data” I am sure a lot of people turn most of the apps off to avoid using data. But because I us...

Resolved! What does this mean?

I just got a text message that I have “used 12 transactions for $6.95 for account ending in 3***, capped at $16.95. If you qualify for a fee waiver, ignore this message.” Can anyone help me with this? What 12 transactions? I’m confused?

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