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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Texts messages aren’t sending in green

Why can’t I receive and send text messages to anybody I can still call people but not texting

Resolved! Need assistance for setting up account

Hello, I have been with public mobile for a long time now and have never set up an email with my account for my phone number before. I cannot access my account online and am in need of assistance.

Resolved! New plan, not working, phone messed up

Hello,Two days ago I changed my plan from the $15/mo one to the $25/mo one. Today was the start of the new billing month so the plan should have started today. However my acvount still says I am on the $15/mo plan, the money was taken out of my accou...

My credit card was charged without my permission (NO automatic renewal was allowed)

Hi there,I did not give PM permission to charge my account as I did not want to renew. I was not charged last month but for unknown reasons, it was charged on September 15th. I will not be using PM again and I do not want to be charged moving forward...

Resolved! Additional data add-on purchased but not accessible

A couple weeks ago I was on vacation and ended up using my 3 months worth of data allotment. I went and I purchased add-on data of 1 GB, I can see the add-on has been purchased and it shows as 0.5% used and I show a thousand megabytes left over but n...

Resolved! Trying to activate a sim card with payment voucher

I can't find the option to activate a sim card with a payment voucher it's only showing the option of a credit card.

Debit won't work bank says no issues

Hello my pln won't activate I've called bank and says there is no issues I need help asap

Resolved! slow porting out ?

Had a port out request sent in this morning but now it's end of day still hear nothing, no approval sms , no nothing? Anybody else having problem porting out ?

Resolved! Password reset trouble

Having trouble resetting my password after sim card change. Was givin a temporary password and can't remember it.

Transfer my contract to new number and take existing number to another provider (Telus)

Service not working

Hi! My payment went through this morning for my plan, woke up, and my data wouldn’t turn on or register at the top of the screen. My calls aren’t coming through, my texts aren’t coming through, my mom tried to contact me and it says that I cannot be ...

Resolved! Can't receive calls 5UT1

My plan update went through today, but issue of not being able to receive calls, when someone calls me they hear "5UT1, you reached a number that is not equipped for incoming service", when I call someone they receive my calls but from an unknown num...

Resolved! No Service After Plan Update

My plan update went through today, but issue of not being able to receive calls, when someone calls me they hear "5UT1, you reached a number that is not equipped for incoming service", when I call someone they receive my calls but from an unknown num...

Updated plan from 1g to 1.5g, account still shows 1g and doesn't reset data used

As the title says, I noticed a few months ago that I was paying more than a cheaper plan but for 500mb less data, so I requested to switch and they completed it for me. On my plan for the past 2 months it has shown 1024mb + 500mb data at 3g which is ...

Resolved! What's the reason for CS agents if they don't have power to fix things?

I am one of the (many?) persons that have not received the promised promo rewards and credits. I did submit a ticket to CS and the kind response was that the agent acknowledges the mistake and will submit a ticket to the PM technical dept. So what's...

Voice over LTE (VoLTE) Release Date

I read that this feature was potentially going to be coming in September, is this true? The US calling add-ons are difficult to use without it.

Unable

Can't receive incoming call or texts

Resolved! Conditional call forward questions.

I just learned about conditional call forward and have 3 questions: 1) my sginal at home is very weak and I'm missing calls. Can I program a conditional forward using 61 or 62 to forward calls to my TextNow number? 2) If I'm roaming say in Europe an...

The usage shown on my account is incorrect

I have a 1G data plan. My bill cycle starts Sep 13 and today is Sep 19. I added all my data usage it is less than 1G. Yet the data usage shown in the summary shown I have used up all the data. Please can some one check this for me? Thanks Lloyd

Resolved! I've changed password several times and it keeps asking me to do it again...how do I sign into my ac

Phone not working after account suspended

Hello, I have an auto-topup payment set up and it had been working well until now. My account got suspended (i still couldn’t find the reason why) and i was asked to pay to reactivate the account. So i went ahead and paid, and now my account is activ...

Though there are signals it says unavailable

Hi there, I am on a trip in India, I could see there are signals for the network but I dont receive any messages nor calls , when I call its says unavailable. Can someone help. Thanks,Tej

Is Public having a Provisioning Problem?

I'm seeing a lot of posts about new users or people changing plans losing all service. Is the provisioning system having problems?

No service after plan change

I have upgraded my plan and payment was successful. But I am experiencing no service since this morning.

I've added funds but my service still isnt working

I've added a payment voucher and it didnt work so then I added funds with my credit card. Payment was processed but service isnt working

Changing email address

Need to change email address for my spouse's account and can't access online account as the email account has been deactivated. Please advise!

How to stop Public Mobile texting payment reminders

I am signed up for Preauthorized payments. However, I still receive 4 or 5 text messages per month ranging from reminders that the payment is coming up, making sure I have enough $ in my account and that the payment has been made. The only texts of...

Billing

I just enabled pre-authorized payments which is not due for 3 days but when I set it up it came out of my bank account immediately. So I've been double charged. How do I get that back?

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Changed plans yesterday. Today no service! Now I see I am not the only one.

Question about promo data

Probably a dumb question but . . . I'm new to PM and on the 1GB base data plan. I just received my first 2GB bonus promo data (month 1 of 12). Do unused portions of this data carry over to the next month? I know unused base data does not carry over ...

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