@NDLodge1 Going by your acceptance of the solution, are you confirming that your account got deactivated due to non payment for 90 days of suspension, or did you assign the solution in error (easily done and can be undone, if needed)?
@NDLodge1 You didn't have the account suspended recently for more than 90 days, just to rule out that you missed paying before the 90th day (from suspension) to re-activate the plan?
Also can you clarify if you are using the internet via WIFI or your data?
Perhaps you could have come here earlier and not gotten so frustrated. Are you able to answer some of the questions I asked while you wait for support.
Wow. That's some troubleshooting. Reboot phone. Contact support. Adding - and then an edit happened.
@NDLodge1- So is your account showing as active? Can you text and browse the internet not on wifi? What recording do you get when you dial 611? Can you try the sim in another phone?
