Community

Resolved! password reset

I tried so many times to log in to my account. but it's not letting me sign in, and i have already reset so many times. 

Resolved! Unable to create ticket

Hello. I'm unable to create a ticket, it goes to a login screen, but the login button never actually does anything.I'm trying to active my plan, while porting over an exiting number and got the error code 821. When I tried again it said my phone numb...

Resolved! Bought a SIM. Transaction error first but charged twice. Order 298502

My first attempt to purchase a SIM through Scotia Bank failed due to a mismatch in the billing address (it said, "the zip code was incorrect" though I was correct). On the second attempt, I was successful with my RBC account. I got the receipt of the...

Resolved! 3G to 4G plans

Hey guys Currently on a $40 3G plan with 5GB data. I'm thinking of going for the $45 4G plan with 6GB data. Realistically how much difference will I notice? My 3G plan already connects to LTE most of the time and as far as I understood that's the sam...

Resolved! Keep resetting Public Mobile Password in a loop

@CS_Agent My credit card expired and I have no service. Cannot get into my Public Mobile account to update. After repeatedly and successfully getting a forgot password text message and successfully changing my password, Public Mobile won't recognize ...

Resolved! Activate new Sim with voucher

How can I activate a new Sim with a voucher instead of a credit card?

Resolved! Is PM having trouble with website

Once I log in I get a 404 error when I try to do anything. Anyone else having an issue?\\

Resolved! activate sim card

I tried to activate a sim card, during the payment process it said, "We're unable to process your payment".  I tried 2 different credit cards and it's still the same message.  I tried multiple times, and verified I put in the correct info.  Help plea...

Resolved! Pixel 6a Compatibility

The Pixel 6a has recently been released and I am interested in switching my old phone to the 6a. Is this phone compatible with Public Mobile?

Resolved! Account

I needed to update my Credit card info for my autopay. I updated my Husbands fine but I couldn't remember the password for my PM account or my email account. Tried several times with no success so I ordered a new SIM card and started over with a new ...

Resolved! Free Add on not activated for the month of July

Hi,I usually get free 2GB data add-on in every plan cycle as part of a promotional offer under the code LNY 2GB. However, I did not get it this month (July) and it does not even showing in my profile anymore. Please check the issue and make up for th...

Resolved! U.S. roaming in New England

Hi,This has been discussed elsewhere, but within the same thread(s) I've seen contradictory answers (though it could just be a typo, based on the wording). I'm on the 5 GB/$40 plan. I'm thinking about going to Boston for a few days and will cross int...

Resolved! I couldn't receive call or text while on vacation

Hi all, Please help. I'm on vacation with family (Vietnam) and I couldn't receive text or call. I also check the add-on but there is no option for Vietnam. Is there any way around?. Thank you,

Resolved! Just arrived in the US. purchased a talk/text data plan. Not working. Can’t seem to find a network.

Resolved! 4g add ons

If I am on a 4g plan and will take an add on will it still be 4g?

Resolved! Cannot activate my sim card

I cannot activate my sim and I got that messagePlease start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.         ...

Resolved! My port didn’t work but….

I received a bill from my old service provider and when I contacted them they are saying the number is still with them (virgin mobile) however my phone is showing PM and I’ve been billed and able to use my phone. i was told I needed to contact PM to ...

Resolved! How I find out my plan ?

I hate this service Someone purchase this phone for me and didn’t explain to me was a huge problem I don’t know the plan , how to add minutes or data I need help and no one can help me is horrible service I am so frustrated 

Resolved! In the USA without an add on Roaming. How do I stop getting error messages saying I can't send text

I am in the USA and have not purchased a roaming package.     However, I keep receiving error message from PM saying I can't send texts.     How can I suppress this error message?

Resolved! Cannot top up account using web site.

I tried to top up my account online but it will not allow me to select an amount smaller than $25. I only need to top up with $17. Is there a way to do this?

Resolved! Help

I can’t login to my account

Resolved! Not save changes in my Sim card

Hi everyone my Sim card changes are not be completed what do I need to do

Resolved! SMS messages

If I do not have service, how long will the text be held and delivered until I do have service?

Resolved! Failed Plan Change at Renewal Date

Hello! A couple of weeks ago, I set my plan to change from a $25/month plan to a $40/month plan on the renewal date (July 23rd), but looking at my account page, it appears this did not work. It also shows that I've consumed all 1,024mb of my $25/mont...