Community

Resolved! add-on data missing

 I have 100mins/15$ plan with 250mb bonus.  2gb free add-ons promotion data (I know some was used, maybe 200mb). I recently checked my account and found the 2GB free add-ons gone. I checked the history and found the following information. Not sure if...

Resolved! I made my payment voucher this morning and it is still saying my service is disabled. What do I do

Resolved! Having Problem Understanding the Auto billing on my acct.

HiWould you please explain to me how my $25 plan  with -$2 for auto pay and -$1 for friend sign-up. bring at total of $25.99..... The tax amount on the plan would make it $28.25 then subtracking the above credit items I thought should come out to $ $...

Resolved! no more talk minutes

Good morning!How do I add more talk minutes?  I have used up all my talk minutes before the monthly automatic renewal date. 

Resolved! I just got a new SIM card to switch over I Lost my old phone was I don’t know how to get into my acc

It won’t let me access my phone account to change my SIM card from my old one on file to this new one I have I bought yesterday 

Resolved! Changing Numbers on Same SIM Card

My dad (who is also on Public Mobile) dropped his phone into the ocean. Not only did it mess up his phone but apparently his SIM as well. He went and bought a new SIM at Walmart but they activated him at the time with a new phone number / new account...

Resolved! Phone data not working

My mom is with Public mobile and has 3 GB bonus data plan. She has a UMIDIGI A9 pro smartphone. She has trouble accessing data when turning on the mobile data icon. Could it be the cell phone model that the data does not work?

Resolved! add credit card to my acct

i want to add a credit card to my acct to make  a payment for my monthly plan 

Resolved! Community Involvement Rewards

I am just curious how much posting and involvement on the community board results in the lowering of my monthly bill.  

Resolved! System maintenance thread locked...

so, is the decision is to lock all the Announcement threads from now on?   if we ever need to ask a question regarding the announcement, we will now need to post our thread here instead? 

Resolved! Porting our of Public Mobile with inactive account (couple of days)

Looking to port out of Public Mobile and my account is a two days inactive.  Already have service with Virgin Mobile, can't complete port because my account is inactive, don't want to spend the 15 bucks just to port out.  Was happy with Public Mobile...

Resolved! Slow LTE speed

Using LG G6 my LTE speed is 1.4 mbps at most, more often .4 mbps. My service indicates 1-2 bars. I am at Greenwood/Danforth in Toronto. I tried all the recommendations listed, reseating SIM card, network reset, to no effect.I changed mobile network s...

Resolved! Dominican Republic coverage

I am travelling to Dominican Republic, I cannot find anything recent about plan add-ons? or coverage options for my phone?. Any suggestions please? I have International texting included on my plan currently.

Resolved! US Roaming

Hello, I'm going to the US for a week and will purchase the US Roaming text and talk. Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost? 

Resolved! Koodo billing

I just started my $25 plan with PM and have noticed that the billing went through Koodo not through PM. My website account is working the way it should - everything there is under PM. Does anyone has an idea why it happened? Should the issue be addre...

Resolved! Lost my phone, have a new one and need to activate my already account

I got a new phone, but I don’t have my old sim to switched to this one. what I can do to put my account in this phone