[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Transfer to esim
@CS_Agent Hi, wondering if I can transfer my current number from a physical sim to an eSIM? I would like to keep my current number instead of getting a new number with an eSIM. Thanks.
Transfer number
Last night I became a customer. I requested my number movie from Fido. Gave Fido permission to move my account within 90 minutes. And successful made calls/texts/internet.Today call/text only works on Fido. Today I got a message saying I didn't appro...
Resolved! New Account Activation Failed
Useless app failed, this is the second account I am trying to set up.The first I tried an eSim this time a different phone with a physical sim and the useless app still failed to activate.Gives notification to contact customer support which links to ...
Resolved! SIM did not work
Helping my friend become a public mobile customer. In the process the eSIM did not work and we ordered a physical Sim, which in fact did work. however, she now has two accounts. Can’t get to the first one to cancel it and get a refund on the origina...
temporary phone number not changes
My phone has been ported to my old phone number but the phone thinks its number is the temporary number. I cant access my accounts as codes are sent to my old number which I cant access. What do I do?
Resolved! Call drops when friend does not pick up and I cannot leave voicemail.
My friend has a landline with BELL. When I call and they do not pick up, the call drops and I cannot leave a message. When I called Bell, they said it was a problem with my provider, it's not on there end. I have tried on three public mobile phones a...
Will not accept my new payment and renew subscription
I cannot process payment and renew subscription because public mobile system says "Sorry, we're not able to process your payment at this time. Please try again later." Please help. My phone service has canceled. My credit card info is updated. What c...
I want to pay my plan, please, help me.
I don't sign in my account, you let me subscribe, went I try subscribe, you say me, you are subscribed yet, please help me, what should I do?
I can log on PM community, but I cannot log on my account
I need to log on my account to Chang payment mothod, can someone let me know how I can log on my account with eversafe
how do i change my credit card number
trying to put in a different credit card and cant find how
Resolved! stop autopay
Hello, how can I stop autopay for the upcoming cycle october 31... chatbot solution didn't work. how can I contact a customer service agent. thankt you
US Services are not working
I purchased the 15 days services talk/text/data. After one day it stopped working
Resolved! I can not sign on my account screen
After I registered with eversafe, i was taken to new customer activation screen, but i have my service with PM already and I just want to manage my account.
Resolved! Travelling - pause plan?
Next month I'm going to start a 6-month trip abroad. I'd like to retain my phone number that I've had for so many years, but I don't want to pay full price for what I'm not going to use. Is my best/only option to switch to the cheapest ($15?) plan? I...
Resolved! Got charged for 3 sim cards
Went to order a sim card as my phone died and replaced it with an older phone that didn't support e-sim and had got charged for 3 sim cars when only ordering one
Resolved! Check outgoing call this number
Hi Sir, From my iPhone Outgoing call 1 (647) 580-4001 Oct. 07, 06, 2023 11:02 am and 2:45 pm.This is not my phone number. Could you please check this number for me? Thank you
How to get back to my account
Hello, afriend refered me to public. I creased an account, puchased a simcard from a local store (koodo) but I now I can not login account. Every time it says password doe not match. I use forget password to reset the password. after suceesfully rese...
Activation Error
I activated my service last night. My credit card was charged, but there was an error. I did not recieve an account number or phone number nor did I get an esim. Can anyone help with this? It asks me to resume activation when I log back into my accou...
Website bugs preventing my dad from signing up
I've been trying to sign my dad up to Public mobile but this website has been putting up every roadblock imaginable and I'm not sure what to do.I told my father about public last month and he attempted to sign up but mistakenly selected "eSIM" withou...
Resolved! US package - text and data worked, talk did not
Last year I purchased a US package before traveling to Seattle. It didn't work at all.Last week I purchased this before traveling to San Francisco: "ADDON-Unlimited U.S. Talk, Text and 3GB Data Bundle (15 days)"While in San Francisco I could text fre...
data used at mid-night
why it shows i used data at mid-night or earlier morning every day? I was home. I should be using wifi.Thanks
'LET’S COMPLETE YOUR ACTIVATION.'
Hello, when I log in I just get this. It gives me the option to either resume activation, or return to login page, both of which do nothing.
My account is credit card is being charged wrongly
My credit card has been charged for months forvan account that is not mine. The avvount number on the charged is 855-4782542. This not my number and as such public mobile owes me for several months of wrong billing. This is urgent and needs to be res...
How can I tell what plan I'm on
How can I tell what plan I'm on and what the plan details are.Ie unlimited data, can/us, etc.
getting no service
I have no service on my iPhone . Only getting "SOS" on the top
SOS
When I check my account my subscription is up to date, by my phone shows SOS. I have turned the phone on and off, physically taken out the sim. Still SOS. How do I get help with this?
Resolved! International Calling minutes in Add-ons
Hey yallI hope you are doing awesome!The add-ons we see on the website, will we be getting any new ones, later down the line or is it just that we have to select something from there?Because it's quite costly to get any add-ons to call other countrie...
Locked sim
Received my public mobile SIM card in the mail today but I accidentally logged it it is now asking for a PUK code 8 digits long
Resolved! Transfer number with eSIM
Hello @CS_Agent,I activated my account with an eSIM more than 12 hours ago, and I'm still without a connection.My account with the previous provider has already been cancelled, and I need help to get online.Looking forward to hearing from you,Karen
