Fraud! Sim jacking?!

[Mountainmorgan]

Hi All,

Recently my PayPal was hacked. Luckily the bank got my money back and I cancelled PayPal. However, the person who did that somehow was able to get verification texts. I now seem to be unable to get verification txts to my phone and fear this hacker may be getting them. I have double checked that my SIM on my account here matches the one in the phone. I have deleted all trusted devices on public mobile. I have changed my password with eversafe id. Any more advice on what to do?!!! Many thanks!!!

@admin 

[gpixel]

that's too bad this new eversafe login prevents a customer from changing their own profile details. the best defense against 2fa manipulation would be to have a different name tied to the cellphone account. ie. Tim Mchortons. manual preventative measures are the best defense against identity theft. 

[will13am]

@Mountainmorgan , I assume the phone number and everything else in the self serve account matches up in addition to the SIM card that you have mentioned.  If someone has been able to secure access to your accounts, they could have changed login information, 2FA phone number in particular.  In addition to securing your Public Mobile account it would be important to secure all other account that could have been potentially infiltrated.  

[hTideGnow]

HI @Mountainmorgan 

the person you tagged "admin" is not really admin

please submit a formal ticket with CS agent here:

If same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437