02-03-2025 06:55 PM
02-03-2025 07:10 PM
Get a new one and replace info in your account. Use computer...
Do NOT ask bank for any backcharges if you see them in regards to PM as you will be banned using CC at PM for a year.
02-03-2025 07:08 PM - edited 02-03-2025 07:11 PM
All you have to do is to login to your account then to the Payment tab>Update Card Information with your new CC number.
Meanwhile, you can pay with vouchers to continue service. You can purchase vouchers from
7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples
and dial 611 and enter the voucher number.
02-03-2025 07:03 PM
Hi @honmay
Don't worry! You can add to your PM account by purchasing a top up online or in stores..
02-03-2025 07:03 PM
@honmay wrote:my preauthorised credit card was stopped due to fraud
Hello @honmay
So I assume your credit card company is sending you out a new one. So if you want to get your phone back up and running, you can go to Shoppers Drug Mart and pick up a voucher with enough value to last a few months just in case it takes a while. You just dial 611 from your phone and follow the prompts. You'll be up and running in no time.