Cannot pick a plan error code appears

[JJJJJJJJJJJJJ]

I made this account to set up a phone number for a family member that needs help setting up cell service

every time i click the plan they want it says this:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

[MANDY56]

Just install public mobile app and do there

[BKNS27]

@JJJJJJJJJJJJJ 

If you are activating your SIM on the website on your computer. To complete the activation on the PM app. Once you have completed the activation, they can manage their account on the website in the future.

[LitlLdy]

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@JJJJJJJJJJJJJ wrote:

I made this account to set up a phone number for a family member that needs help setting up cell service

every time i click the plan they want it says this:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

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@JJJJJJJJJJJJJ , have you downloaded the Public Mobile app & tried it there? The app is required to setup a new account now! I included the link below if you haven’t downloaded it yet.

Download the Public Mobile app to subscribe