Moderator help

[Ron1539]

Please reach out to me regarding billing error.  Can the moderator please message me. 

[Ron1539]

Thanks. Issue was the site  added funds and deducted funds twice while I was thinking it was glitching in a circle. Then I find out the added data is only for 31 days which in the past was roll over data??  Trying to go through Simon and submitting a ticket was horrible, kept erroring out or saying profile error.  Brutal. Thanks for your help.  

[dust2dust]

Nobody will reach out to you. You need to contact them. But maybe we can help you with the problem. What's going on that you think there's a billing error?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hollister]

@Ron1539 

You can contact an agent:

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.