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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2684 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17782 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28969 Views
  • 184 replies
  • 27 Bravos

Resolved! Questions about current $40/15GB offer

I'm with Public Mobile for a while now and am currently on this offer they had before $120/12 GB data - 90-day plan - Unlimited Provincial Talk - Unlimited International Text So what I'm wondering- Can existing customers switch to the new offer or is...

erotavlas by Great Citizen / Super Citoyen
  • 611 Views
  • 8 replies
  • 1 Bravos

Resolved! Add On

I purchased an add on for use during my recent US visit. It worked very poorly. Some calls went through but many would not. Messages were received days after they were sent and messages I tried to send mostly just would not send. Very disappointed in...

Melodie44 by Great Neighbour / Super Voisin
  • 286 Views
  • 3 replies
  • 0 Bravos

Resolved! Need help making international calls again

I have a lot of free mins for international calls but none of the calls I’ve made for the past few days has been able to go through, Anybody know the reason why? 

Davis11 by Good Citizen / Bon Citoyen
  • 1417 Views
  • 24 replies
  • 1 Bravos

Phone is disconacted

I can not make a call or receive. Would you please help. Thank you 

Habu by Great Neighbour / Super Voisin
  • 176 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot log into account even after reset password

I forgot my password so I initiated the password recovery steps, entered the validation code texted to me and then entered a new password.  It was accepted, but each time I go back to log into the account with the new password it fails.   Now it says...

erotavlas by Great Citizen / Super Citoyen
  • 397 Views
  • 5 replies
  • 0 Bravos

Resolved! I can't make or receive calls or texts

I suspended my account for two months as I was out of the country. I reinstated my account. My profile says it is active. I can't phone outgoing, it says call ended. I can't receive calls, it goes straight to voice mail. I can't text. I have turned t...

ClarePhone by Great Neighbour / Super Voisin
  • 500 Views
  • 7 replies
  • 0 Bravos

Resolved! No cell service but have data LTE

5 days ago I joined PM ,I ported my number. I got the freedom mobile request to port number and said YES.  I have LTE service but no cellular service I live 500 meters from a bell tower . I have turned off and on and remover the sim so many times , t...

2Irish by Good Citizen / Bon Citoyen
  • 847 Views
  • 12 replies
  • 0 Bravos

Resolved! locked sim card

 sim card is puk locked, where do i get the sim cards puk.

Leannefaye by Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos

4G

I have been paying for 4G for months and still don’t have it

Jim-ford by Great Neighbour / Super Voisin
  • 280 Views
  • 3 replies
  • 0 Bravos

Mobile data/MMS isnt working

Hello, I am having following issue. Issue - Mobile Data, MMS isnt working. After coming back from other country my mobile data, mms stopped working, which is since 24th March 2023. I tried multiple options suggested over internet and public mobile co...

Screenshot_20230329-112404.jpg Screenshot_20230329-112409.jpg Screenshot_20230329-112411.jpg
mandarst_2003 by Great Neighbour / Super Voisin
  • 467 Views
  • 3 replies
  • 0 Bravos

Resolved! Card

How do I put my pin Number on my phone

Gail-ann by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

Resolved! No Data - April 1, 2023

I don't have data all day today April 1, 2023. Does anyone know what happen or someone is also experiencing the same issue?

TiggerTiger by Good Citizen / Bon Citoyen
  • 848 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot make calls or receive

Account is up to date , can receive and send texts but calls come up as failed .  Took sim card out tried in a different phone not able to make calls ?   Did all the troubleshooting steps nothing worked , any help would be greatly appreciated ! 

Badlandsblake by Great Neighbour / Super Voisin
  • 1052 Views
  • 7 replies
  • 0 Bravos

Calls

I have unlimited call minutes but can't make or receive calls. I've removed my sim, restarted my phone to no avail 

ykmountie by Great Neighbour / Super Voisin
  • 756 Views
  • 5 replies
  • 0 Bravos

Resolved! ***thanks for everyone’s reply***double payment problem

I have autopay enabled. March 14 was my payment day, and on that day, I downgraded my plan from $25 to $15. I was charged twice that day, for $25+tax AND $15+tax. Can someone please explain to me how that makes sense? Edit: thanks everyone for your r...

Voucher

How do I top up with a voucher *611 don't work

Coryg by Great Neighbour / Super Voisin
  • 718 Views
  • 2 replies
  • 0 Bravos

Resolved! Boston USA roaming

HelloI'm going to Boston for 5 days and I've been reading posts about US roaming. It says: to manually select T-Mobile as the preferred network for the phone to work. Can someone explain how to do it, please?Also, have you had any recent experience w...

c_herrera by Great Neighbour / Super Voisin
  • 932 Views
  • 5 replies
  • 0 Bravos

Resolved! Swap SIM Card

My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this. Any suggestions? 

lenstokes by Great Neighbour / Super Voisin
  • 969 Views
  • 5 replies
  • 0 Bravos

Email

I don’t know the email attached to my accoint 

Makayla2 by Great Neighbour / Super Voisin
  • 697 Views
  • 4 replies
  • 0 Bravos

Public SIM card

Hi All.I'm signing up for PM and my neighbour said that she was sent two SIM cards when she signed up. Can I use her extra one, or do I have to purchase one specific to my account?

Hammer94 by Great Neighbour / Super Voisin
  • 857 Views
  • 6 replies
  • 0 Bravos

Looking for help, Porting issue

Hi I just switched over from virgin I’m looking to have my number transfer over . Now long story short I canceled my old account with my provider and did not request a transfer and now the I got the request they have not sent me a verification to por...

Kodiosborne by Great Neighbour / Super Voisin
  • 766 Views
  • 6 replies
  • 0 Bravos

Resolved! Suddenly cannot make calls

I have had an active account for several years without issue  but woke up this morning unable to make calls. I get an error message "call failed". I can not call for assistance. I was obliged to make this community account to look for information. I ...

Farmer_J by Good Citizen / Bon Citoyen
  • 1377 Views
  • 19 replies
  • 0 Bravos

Resend porting request

I need to resend a request to port my phone number from my old provider to public mobile.I need a phone number to call to speak with someone from public mobile. I no longer have the SIM card for the old carrier

annabuznytska by Great Neighbour / Super Voisin
  • 704 Views
  • 3 replies
  • 0 Bravos

Resolved! changing plans mid month amd rewards

Existing customers....do you retain rewards (auto pay and years $ discount) if you change plans before renewal date?

CB51 by Great Neighbour / Super Voisin
  • 886 Views
  • 3 replies
  • 0 Bravos

Resolved! phone not working

My name is sxxxxx dxxxx and im trying to pay my phone bill. but im unable to use 611 and that's what im stuck on it keep's hanging up. and telling me to convert to sim  Edit by Dunkman: removed personal information 

Ladybug0473 by Great Neighbour / Super Voisin
  • 729 Views
  • 2 replies
  • 0 Bravos

Resolved! Sudden inability to receive or send files

This may have started on Wednesday 29th, but I'm having issues with sending or receiving image files on my Samsung A53. No issues for years, then I'm suddenly unable to send pics or open them, they show up as little "Tap to download" notifications an...

pubmonewbie by Good Citizen / Bon Citoyen
  • 795 Views
  • 3 replies
  • 0 Bravos
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