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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1256 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29932 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41740 Views
  • 185 replies
  • 29 Bravos

Trouble porting

I never received my first text to approve the port. When I contact Rogers they say that Public Mobile has to request the port again, but when I look into the help, it says I need to contact Rogers. Any help would be appreciated, just need to have the...

rrh by Great Neighbour / Super Voisin
  • 269 Views
  • 3 replies
  • 0 Bravos

Cannot receive incoming calls since porting 4 days ago

Hello,I signed up with PM on August 27th, 2023 and ported my number over from Fido at that time.After a few minutes, I was able to make outgoing calls from my phone on the PM network, setup my voicemail, and send and receive text messages via PM. I h...

Nick27 by Great Neighbour / Super Voisin
  • 929 Views
  • 8 replies
  • 0 Bravos

Resolved! Cancle the old phone plan

Hi,I had an old phone plan before,  I  moved to another province a few days ago, so I need to cancel it. But I cannot remember my old account info cause I set autopay. So, anyone can help?Thanks,

Atom2023 by Good Citizen / Bon Citoyen
  • 1267 Views
  • 14 replies
  • 0 Bravos

Roaming

Im traveling to South America. Is it possible to use it there?

Charlie007c by Good Citizen / Bon Citoyen
  • 425 Views
  • 3 replies
  • 0 Bravos

Phone not working

Hi @CS_Agent,My mom's phone is deactivated because the credit card on file has expired. I would like to change it, but when I tried to log into her account, it requires a security code, which is sent  to her phone number that has just been deactivate...

YMMM by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 0 Bravos

$34/month with a 90-day subscription-20 GB Data at 4G Speed

I am currently on the 20 GB Data at 4G Speed for $39 plan and would like to take advantage of the discount offered on a 90-day subscription. My next renewal date is September 19, but the offer is currently advertised as only up to September 5. The sy...

Rocket12 by Great Neighbour / Super Voisin
  • 1756 Views
  • 18 replies
  • 1 Bravos

Resolved! problem to login

Hello Today I had problem to login, but finally I was able after 10+ retries.My problem now  is when I login , I see attivate your account, but I aleady have a account.Anyways I clicked on activate my account and I am redirect to login, I enter my lo...

Pat21 by Good Citizen / Bon Citoyen
  • 2490 Views
  • 4 replies
  • 0 Bravos

Resolved! Number Transfer Issue Please help

 Dear support teamI transferred my first line number from Fido to Public Mobile this morning.As I was trying to transfer my second line to the same account at Public Mobile, my first number disappeared and I can no longer use it.Please please help me...

Xiaolei by Great Neighbour / Super Voisin
  • 562 Views
  • 4 replies
  • 0 Bravos

Resolved! Stuck in login loop trying to set up new account/ phone/sim

I have a new account, new SIM, new phone and yet can't get logged in to my account to complete the activation or even request a trouble ticket. I am in a perpetual loop of inputting my info, then the code that is sent and then if all just goes around...

PapaDon by Great Neighbour / Super Voisin
  • 428 Views
  • 2 replies
  • 0 Bravos

Incorrect ESN/MEID

I transferred my number from Fido to Public, I received Fido's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

Dream4reality by Good Citizen / Bon Citoyen
  • 1547 Views
  • 17 replies
  • 0 Bravos

Resolved! Incorrect Legacy Rewards Applied?

Can someone help or confirm if the payment section is giving me an incorrect discount, and if the correct discount should've been multipled by 3? i believe the total discount should be $27 for the 3 months.This is the current plan that i have. $33.90...

Current Plan.png New Plan.png Legacy Rewards.png
Jeffrey007 by Great Neighbour / Super Voisin
  • 1017 Views
  • 7 replies
  • 0 Bravos

Resolved! US roaming

I purchased an add on for US roaming for $30 plus tax. When I crossed the border into the US I received a text message from Public Mobile offering the same add on for $10. The one time I tried to use Safari on my phone, it didn’t recognize the add-on...

BJR by Good Citizen / Bon Citoyen
  • 779 Views
  • 7 replies
  • 0 Bravos

Flash Plans and Happy Customers Continued!

Hello!the Public Mobile Gods have listened! (read?) A new promo was launched for us loyal customers! I’m sure people have noticed the 20Gig for $34 on a 90 day subscription plan today…but never the less…It’s a great plan…Thank You! {Insert} A Happy D...

Cart3 by Good Citizen / Bon Citoyen
  • 293 Views
  • 1 replies
  • 3 Bravos

TG 100 GSM gateway

HelloMy public mobile Sim card which eyeballs about a year and a half before doesn’t work on TG 100 GSM gatewayCould you please help me to find out how Can i change my Sim card to new one Or help me how could I registered my SIM card on that device

Dave33 by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

Resolved! Long Distance rates without an Add-on

Hello,I don't make calls outside of Canada normally but my brother lives in the US.On a rare occasions I need to call him from my phone. Can someone direct me on what the Long Distance Rate would be if I make a call to the US and I don't have an Add-...

Resolved! Subscription plan

TIA! So I was randomly looking on the app at my subscription and when it renews, and oddly enough it wasn't showing me everything that's included in my plan (which is the $45 4G plan with free canada wide texting and calling with 30 gigs of data). So...

Sandy031 by Good Citizen / Bon Citoyen
  • 786 Views
  • 8 replies
  • 0 Bravos

Offer

I have a. Phone+ 1Gb plan for 22.00 . Dollars. I got a text offer from public for 5gb 4g for 35.00Is this 35.00 for phone and 5gb or 35.00 plus the 22.00. If it's going to be 57.00 I will get along with what I have plus wifi

Obdoctor by Great Neighbour / Super Voisin
  • 394 Views
  • 2 replies
  • 0 Bravos

SMS not working

I migrated from virgin mobile and am using e-sim. The transfer was successful and I am able to use phone for calls and data, however, I am not able to receive any text messages. Due to this, I am not even able to confirm full access to my public acco...

Ansk by Great Neighbour / Super Voisin
  • 754 Views
  • 7 replies
  • 0 Bravos

Text messaging

Have not been able to send or receive text messages for 2 days now.   Please help.

Termite211 by Good Citizen / Bon Citoyen
  • 969 Views
  • 11 replies
  • 0 Bravos

Subscription change promotion not applied to the account

Hi Moderator,I got a promotion text from public mobile for changing the plan to 20 GB 4G plan for $35 and I accepted it. But after renewal the new plan is still not in effect. Could you check why? My number is ###-###-####,Thanks in advanceRenu(updat...

RenuLukose by Great Neighbour / Super Voisin
  • 569 Views
  • 6 replies
  • 0 Bravos

Number transfer failed and can't even open a ticket

My phone number is not transferred but I can place outbound calls originating from the ported number. My incoming calls are going to my original provider. Everytime I go to chat it says open a ticket. However when I go to open a ticket it says encoun...

sgobiraj by Great Neighbour / Super Voisin
  • 741 Views
  • 5 replies
  • 0 Bravos

Resolved! Switching to Promo Plan - lose Rewards?

Hi All,I've been with public for 5+ years and am still on a grandfathered loyalty rewards system for $5 off each month + freind referal bonuses. I received a text offering 20GB for $35/month. If I reply YES to switch to this, will I lose my rewards o...

eschilha by Great Neighbour / Super Voisin
  • 465 Views
  • 2 replies
  • 1 Bravos

Subscription change didn’t take effect

Hello,I was on 5g 3 month subscription and about a month ago I put in a request to change it on renewal date. Today was the renewal date and the change didn’t take affect and it automatically renewed it to the old subscription for another 3 months. I...

tysoncassell by Good Citizen / Bon Citoyen
  • 428 Views
  • 3 replies
  • 0 Bravos

Service

Hi I paid for my service but it still says that my account is still  suspended what do I do?

Tordybean20 by Great Neighbour / Super Voisin
  • 306 Views
  • 2 replies
  • 0 Bravos

Iwould like to cancel my account

I would like to cancel my account. I'm having problems cancelling my subsvription. How do i cancel my subsctiption.

Mastika by Great Neighbour / Super Voisin
  • 347 Views
  • 2 replies
  • 0 Bravos

Resolved! Promotion plan

I've been using the same plan for a couple of years and I see a promo right now. If someone can confirm that if I switch to this new promo, my new plan will not revert to a higher payment after the promotion ends? Thank you!

JP20 by Great Neighbour / Super Voisin
  • 514 Views
  • 3 replies
  • 1 Bravos
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