No connection, No service

[Mojimama]

Who can help please 

[JRod]

@Mojimama 

Go into your cellular settings and confirm that you see the eSIM there, click on it to make sure that it is enabled (called turn on this line on your iPhone), then reboot the device.

[hTideGnow]

HI @Mojimama 

for eSIM, check if eSIM isstalled and if it is set to Primary and if Turn on this Line is enabled

[Mojimama]

Sim is eSIM

[Mojimama]

New customer, phone is an iPhone 13 pro max and sim is eSIM

[hTideGnow]

HI @Mojimama  that SOS would mean sim card or account problem

Try to take out the sim and reinsert tight into the phone, or test on another phone

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mojimama]

This is for my husband. He subscribed yesterday and got his number ported from the previous network. His phone is showing SOS since yesterday. He is unable to make or receive calls. 

[BKNS27]

@Mojimama 

Try rebooting your phone and reset the Network settings.

[hTideGnow]

HI @Mojimama 

we can help, but give us more details.  Are you new subscriber? can you login My Account? did you try reboot the phone? try putting your sim in another phone?

of course, you can also submit a ticket with PM agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Mojimama 

The community can try and help but we will need more info to have the best chance of helping you.

Are you a new or an existing customer? If you are an existing customer has your service worked previously and is your account currently active? 

What kind of device do you have? Are you on an eSIM or a physical SIM? If you’re on a physical SIM can you try it in another device?