Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Is anyone else having issues with the 3-month subscription discount never being applied to their account? I signed up in July which was a complete nightmare. I figured the mess out myself and then spent a ridiculous amount of time trying to be cred...
I have an iPhone 14 Pro which was working fine for the last couple months until this am when "SOS" appeared in the top where the network bars normally would be. I have reset the network setting, updated the software to iOS 17.0.3, taken the sim card...
Paid and ordered for a new simhas been 20 days hasn’t shown upcant reach customer support can’t submit a ticketcant privately message the CS agenti want this sorted or my money back!@CS_Agent
This public mobile stuff . I’ve gotten my new sim just the other day, went to set it up and it didn’t work. I’m trying to transfer my number from my last phone plan but I haven’t received a text to authorize it and nothing has happened set up wise. A...
Hi,I used my data allotment for September, but it has still not reset for October. I logged in today to see it marked as 1gb used. But I haven't been able to use any this month whatsoever. Any help?
Hi, I purchased a subscription and requested an E SIM unfortunately my phone is too old and incompatible so I’m trying to contact someone to request a refund. I purchased this yesterday.
Hi I want to take advantage of a current promotion as mentioned in the subject line, but there is no option to select this when I "change subscription". The promotion expires Oct 23. Can someone help me? Thank you.
Has anybody had problems using your phone in FloridaI have the U.S./Canada Plan and the only reason I got it was to be able to use my phone in the states.Every feature works but the ability to make telephone callsPublic Mobile told me they cannot gua...
i just paid for a subscription and I am still not activated. I have a different number than when I last had service in August this year. I have a new Sim card yet not activated because I am unable to get things to work. my paid subscription is not l...
Hi guys, I have unused credits of 35$ in my account I was told by the service agent that transfer to another public mobile would be possible. Please let me know if any of you guys would be interested and we can work out out the payment by interac. Ps...
I AM EXTREMELY ANGRY AND FED UP WITH THIS SERVICE. MY NUMBER IS STILL SHOWING UP LISA LORD!!! IT IS STILL COMING UP AS THE WRONG NUMBER. I AM TRYING TO RUN A BUSINESS AND IT IS NOT WORKING WELL. I HAVE NO SERVICE COVERAGE IN MY AREA OR WIFI CALLING ...
@CS_AgentI’m a new customer having just purchased a 90 day subscription. 60 minutes later cell data stopped working. I access the account and my “services are on hold”.I have received the confirmation email from Public Mobile that I have been charged...
@CS_Agent I am in the US and have purchased us roaming data, talk, and text. Data and text are working, but calling is not. I have not been able to request support through the ticket system (it isn't working). I was told by the chat bot to post th...
It is SOOOOO hard to communicate with Publicmobile!!!!! I am trying to submit a ticket, asking to transfer my esim to my new cell phone. My old phone still works, but the color has turned green. I have a new compatible phone, and wish to move the esi...
I had an account for my dad using my gmail and my mom using the same gmail without a period (that way I get the emails from public mobile to the same gmail account). It was working before eversafe but now it looks like I can't log in anymore and it w...
I need to talk to a CSA. I bought a sim card and subscription but after I do initial login it won't let me login to eversafe or sign up either. I get the confirmation code and enter it and it keeps saying it's the wrong code.I can't even submit a tic...
My 2 sons are with public mobile.Son #1 opened a new public account without telling us (the parents)Son #2 would like to use son #1 sim card because that account has many discount (rewards)while trying to transfer the phone number of son #2 into son ...
How and where do I send a message to @CS_Agent? I need tech support but everytime in try to get a support ticket I get error code 404 even after clearing all cashe and cookies.
I'm trying to update my payment method to a new debit card, and I keep getting an error message telling me "we've encountered an error, please try again later." My plan renews in a few days and my old card associated with my account is closed since I...
I have been trying for two days to buy a pSIM because the eSIM isn’t working properly but haven’t been able to successfully make the purchase. First the site or App just wouldn’t connect, then it wouldn’t accept my address, now I logged in and it sho...
