Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On Nov 4 I purchased US Roaming but received a message that I have used all my phone minutes and “Sorry, your plan does not include sending texts while in the US. Incoming texts are included. …”. Did I misunderstand what Roaming included?
Hello. Recently started to experience phone call dropping - estimate this happens less than few minutes into the conversation. It has happened on my iPhone (13Pro), my wife's iPhone (Xs) and my daughter's (Google Pixel). So I do not think it is ha...
My old plan cycle is Nov 7 to Dec 7. The payment has been charged through my credit card on Nov 6. I changed the plan to the 15G and paid another $40 today. Am I getting the credit for what I was just charged for the old plan on Nov 6?
So the last two times I visited the US and didn't purchase any Talk&text Add-ons and yet I regularly received texts from Public Mobile telling my to purchase roaming. Wish it would stop but I'm guessing that's not possible.
I am no longer receiving notification of a voicemail on my iPhone.Any ideas? Thanks
tried all 5 of mine and none submit. no issue with cards. tried postal code all caps and lower and with space ?
How to discontinue mobile service
I'm wanting a better camera and am looking at a Google Pixel 6 Pro. I rarely use a cell phone and the basic 3G service I have is fine for me. If I buy this phone, will I be able to continue the service plan I Have? Thanks
keep getting max logins can not do a thing with my account I am locked out trying to cancel a number 2nd sim and gosh I see nothing about cancelling a number?
If you participated in the August 2022 $25 RAF promotion and signed up one person would that have made you ineligible for the September 2022 $25 RAF promotion to receive the $25 again? Had this come up in a discussion with a customer service agent. M...
Hi there,I would like to park my account for 1 month from Nov 06 to Dec 06, but your system was down the last 2 days, I wasn't able to, now payment already deducted. Could you stop this month or push the payment to next month of service. I am going a...
I just got a text from public, saying I've used 100% of my data. And suddenly my mobile data stopped. When I got home; I logged into my account; and I still have 3 add-ons showing in my account with plenty of data left. 1GB add-on with none of it use...
So here's what my account looked like yesterday: Looks good, right? So I did a bunch of speed tests and downloads and stuff, used a lot of data yesterday And yesterday, my plan was this one: And today ... My plan has changed: And the usage looks...
Trying to access my account. Can not access or create an account to change my billing info
I recently received a txt message to upgrade to 15GB 4G at $40/month. It says on the message that I could share the same plan with other but I don't know how?? This specific plan does not show online for everyone.
Hello, Under add-on usage on my account page the following is listed 5 GB5GB one-time data bonus5 GB left 2 GB2GB one-time data bonus2 GB left How do I get access to this bonus data, I am running out of data again this month and one would think it wo...
Hey there, i need to cancel my service for about 6 months, what are my options? Thank you
Hi, I have the talk and text us roaming package and the us 1gig roaming. The text and data is working but I can't make phone calls. Is there a way to troubleshoot this?
How can I contact them?I just wanna ask about my auto payThey charged me twice.!!!
Ok. The motherboard on my computer blew, so for the moment I'm using the phone for Internet. And I can't find a place to put money in my account, because I'll need to renew early.Also, my bill was listed at 36$ something then I accidentally clicked ...
Hey anyone know there customer service number?
Still can't get into my account are we still down?
Hi, I recently signed up for PM for a phone plan. I am in the process of transfering my number over but failed to port to PM since I didn't get my account number from my old Service provider. My old provider informed me to that I have to cancel the p...
For over a month now I have been receiving unwanted spam voicemails from the same number. I have blocked the number but they are still able to leave me daily voicemails. Please help me stop this from happening. I leave my phone turned on for work pur...
<span;>My account renewal date was yesterdat Sunday Nov. 6th. On Saturday Nov 5th I updated my account from a 1 gb $25 plan to your new 5 gb $40 plan.<span;>On Sunday and today your site shows that I payed for the new plan, but shows no evidence of ...
This company has been charging me for a more expensive plan and giving me bare minimum 3 months un row... and I keep hitting change plan on renewal anyone else having this problem or should I report this company?
Hi,last 2 years I was using public mobile service and I had a preauthorize payment option.I was out of country for 3 months when I came back my service was not working.is there any chance I can get my service back with same number?
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