Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I begin the subscription process a charge for the sim card is included in the cart. But I already bought the sim card at a local dealer. There doesn't seem to be a way to avoid getting charged for a sim card that i don't need.Can this be avoided...
I just got a subscription and activated my eSIM. Log into the app and says my account is suspended pending payment and says my subscription was for july31-august30. It’s august 31st today. Already unhappy with my switch.
@CS_Agent I overpaid my acct. How to correct ?
I have been trying to change the credit card number to pay my subscription but every time I hit the “zero” it repeats the number 3 times. I thought it might be my keyboard, but now have tried 3 different computers with the same results! Must be a p...
Hello people I'm new to public mobile. Just ported over from rogers and having problems. I cannot recieve cell calls from my wife and cannot recieve certain text messages. For example multifaceted authentication code text messages are not recieved by...
Hi, I have downloaded the invoice and realize that the spelling of Receipt on invoice is mistyped please fix it @CS_Agent
Trying to update my payment method, as I have a new Credit Card, but keep getting error message and try again later. Been trying for 3 days now and still getting the same error message. the card is activated and double checked with credit card compa...
How do I cancel my subscription
I have been able to send and receive text messages from my contacts, but I have not been able to receive the verification code from PM so that I can gain full access to my account. I'm also able to call others, but not able to receive calls from othe...
Been trying to get help for almost 24 hours now. I got locked out of my account and can't submit a ticket to get help - I have 4 accounts and 2 major issues atm
Would I still be able to continue the remainder of my service after I port my number out?
How do I get into my account if I cannot remember my email or password?
Hello, I am trying to activate a new phone. I have a Public Mobile SIM card inserted, I have downloaded the Publc App but can not get past "Register Now". I get "eversafe.id.telus.com" but only a blank screen- no place to enter data. Suggestions?
Hi,When I browse Public Mobile website I see a 5G plan 30G for $40. However, when I log in to my account and try to change my plan to that offer, it is not available. Is that promotion only available to new users?Tim
I set up a new account on a new phone yesterday and just realized that although my phone shows me connected to Public Mobile, I do not have a data connection and I can't place calls.Please help@CS_Agent
Hi,I requested the number transfer yesterday and wasn't able to reply to message to confirm the port out and it says that the request was expired.Is there any direct number I can reach out to public mobile to re-initiate the port out?
I need help with everything I need to speak to an agent
I can’t access my voicemail. Can you help?
There is a problem while activating esim in my mobile. It didnt work through the app or QR code in the email. Need to get my network asap.
Hello and good day all , curious how does one earn rewards in the community ?
I got this deal/promo text August 30th: For context, my plan was set to renew August 31st. So basically I got this promo text from Public Mobile the other day, stating that if I responded “YES” I’d get a 4G phone plan for $35/month. However on renewa...
Last night while switching to public mobile, I wasn't able to enter my sisters referral code (She was the one who told me about the current promotions). Is there any way she can get credit for me signing up after my activation?
I received a text from PM offering me to upgrade to a more expensive plan. Others have reported this also. Different people have received different offers all seemed to be based on their current plan. In each case, the offer is for a more expensive p...
I have multiple prepaid plans with public mobile. I don't have access to one of my sim card so I couldn't login to my account because I didn't get the two step verification code. Wondering to know how can I cancel my subscription for that specific ac...
@CS_Agent I want to deactivate my public mobile number but there is no straight forward solution to iEven fedup with the very slow website and app. No customer care as well as unable to create a ticket for solution. How to delete the credit card deta...
I didn't even know how to access the mailbox. I still don't and am not interested at all. How do I turn off my voice mail COMPLETELY so it will just keep ringing? I want no part of it.
I need to update an expired payment card. The support article says to look for the "Payment Methods" tab in either the browser or the mobile app. This tab does not exist. If I am simply not seeing it, could someone show me with a screen shot and a ci...
I can’t create an account. Logging in does not work and keeps saying my username/pw is wrong. Reset over 20 times.
I am severely tech challenged and I don’t understand tech language. I will be in the US traveling. Need calling and data. Planned to get the US roaming add on, but after everything I’ve read, I’m terrified it won’t work. Any suggestions to set up be...
