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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Opted to change plan to new $39 promo at upcoming billing cycle -- it didn't

Has anyone else experienced this glitch where you've opted to convert to a new plan at your next billing cycle, only for it not to reflect and keep you on your old plan? I've checked the website daily since last Thursday to see if my "upcoming subsc...

My Account, Community

Despite making my laptop and tablet Trusted Devices, I have to enter a code to sign-in every time.Made this new account, as my original Community Account did not link to my new Eversafe. I clicked Bravo on that post to add me to the list . Do I also ...

Resolved! Promotional offer not given

I switched to Public Mobile on a $40/month for 15 gigs, with an additional $10 points given per month for a full year, but after the first month ($30 plus tax), I got charged $40 plus tax, with no points given. Anyone have the same issue? Was I readi...

Can I recover my lost voicemails in Febuary?

@CS_AgentI saved them and the saving expired after 10 days. I really need them for important reasons.

Turn off auto pay

How do I turn off auto pay for my credit card?

Resolved! Why download and file transfer so slow?

I'm only getting .92mbps download at home connected to wifi on one phone with a PM simm card but 60mbps on a 2nd phone w/o a simm card. Uploading a 5mb photo to google photos takes several mins.

Resolved! I cannot make calls or text

Hi,I cannot make calls or text. When I look at my phone screen it says "No Sim Card" However I have a sim card. I have restarted the phone. Removed and put the sim back in the phone and still no luckIs there a way for you to confirm the status of my ...

Resolved! 25 GB of Bonus Data

Would I be able to get the bonus 25 GB of Data that’s on promotion? I am currently on the same plan, but it wasn’t offered when I joined a few days ago. Currently on the 3 month 5G subscription plan.

Remove credit card

Would you please remove my credit card info from my account? I have unsubscribed and canceling my account.

Live Chat

I just noticed an interesting thing, a popup for Live Chat on the Shop page. Looks like it's just for sales type things and initial activation. Perhaps helpful for some, if only they had it for tech support.

Resolved! Get back my previous phone number

When I logged in my account days ago with the new system, I happen to find that my phone number has been changed to a new one. I do not know if I can get my previous number back because it is very very very important to me. Thanks.

Resolved! Overcharged through the app

Hi there, I got charged 11 times due to the slow app response time for the Canada minutes add on for $5. Please refund the extra amount.@CS_Agent

Resolved! Lost Sim card / Can't login into account

I lost my sim and need a new one sent to my home address. I can't log into my account to order this as 2-step authentication sends me a text which I obviously can't receive. Because I can't log in I am posting this question from an alternate account....

Resolved! Add on not working

Lost phone and cant access account to suspend. Sends a 6 digit code to lost phone?? What do I do? TY

Remove credit card

How do I remove credit card from my account?how do I reset my PIN or where do I find my current PIN?

use of data add-ons

I have been unable to get my extra data into use for at least a month. There is plenty available but I'm going to run out within a week. I also find the website quite complicated to use.

Resolved! Mystical data usage

Can anyone tell me why I would be using 100's of megs of data while I am asleep? It seems to occur between 12:00 and 2:00 a.m. Should I be starting a ticket to trace this usage?

Data add on 30 day expiry

Has anyone heard if PM has come to their senses and are going to reinstate the no expiry date for the data add ons?

Why is the customer service so terrible here?

Resolved! Where do I enter the payment amount

I have tried a dozen times to top up my account with the chat bot. There is no way to enter the payment amount that it asks for. Where is the place to enter the payment amount?

$15 bill credit

I redeemed points 3 seperate times for a $15 bill credit. I can see it in my recent activitiy - Redemtion tabs in My Rewards. My question is, will those credits automatically be applied to my next bill or will do I need to apply them/redeem them. if ...

Logging in

They keep sending me notification codes to my new number, but I am not getting them. Only when they are sent to my email address, I can respond. I still can't make calls or send text messages. My account is all paid up and I know my number, but I can...

I can not call to anyone

HiI am public Mobile customer more then one year and during this times I did setup auto pay in my account for bill payments.I had have issues several times with public mobile because they could not withdraw my payments, so in may 2023 I changed my ba...

My phone number is not showing in android about

Pixel 6pro esim. I do not see the phone number in the system information. It is not in sim 2.Also the mobile network is now running at 14 percent. How do I check the setup. Can I reinstall the esim. David

Cart is stuck

I have $10 in my available funds and my current account balance is $10 but it won’t process the payment or resume my services. Can’t submit a ticket, keeps coming with an error. help???

activation

I just joined yesterday and when I make calls today it says I am not activated on the network. What do I do?

2 plans are mixed up billing

Hi I have 2 separate plans started on 2 different dates with different email addresses but same billing and credit card info. My plans are some how confused and I am being billed on the same cycle for both eventhough I paid for the 1 plan on anot...

Resolved! 4 digit code being sent to old number

Howdy. I'm trying to sign up on the PM iPhone app and when it asks me to enter the 4 digit code, it's sent to my old number. I just ported in a different number recently. Is there a time line the system recognizes the new number to send the code to? ...

Mistake on email

I set up a friend on Public Mobile and I entered his email wrong so he doesn't get any updates, What can I do to change it?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Opted to change plan to new $39 promo at upcoming billing cycle -- it didn't

My Account, Community

Resolved! Promotional offer not given

Can I recover my lost voicemails in Febuary?

Turn off auto pay

Resolved! Why download and file transfer so slow?

Resolved! I cannot make calls or text

Resolved! 25 GB of Bonus Data

Remove credit card

Live Chat

Resolved! Get back my previous phone number

Resolved! Overcharged through the app

Resolved! Lost Sim card / Can't login into account

Resolved! Add on not working

Lost phone and cant access account to suspend. Sends a 6 digit code to lost phone?? What do I do? TY

Remove credit card

use of data add-ons

Resolved! Mystical data usage

Data add on 30 day expiry

Why is the customer service so terrible here?

Resolved! Where do I enter the payment amount

$15 bill credit

Logging in

I can not call to anyone

My phone number is not showing in android about

Cart is stuck

activation

2 plans are mixed up billing

Resolved! 4 digit code being sent to old number

Mistake on email

Want to keep my own number, and delete the new tem...

Referral

2 phones, 2 e-sims, want to switch back to old pho...

New promo only for new customers?

I can’t send or receive SMS