Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I checked my data usage last week and seen that I had only used 1.9GB so I had plenty. Received a text today stating I had used 75%of my data... So I checked my usage again after receiving the text and found it was still only 1.9GB used. after tryin...
I need the credit card payment to stop on this account.
Hi,I forgot to enter promo code 12MONTHS12GB when I registered todayCan you please add it to my account
I just switched from android to iPhone, and now I cannot access my voicemail! I tried clicking voicemail, holding/dialing 1, and calling my number and it just beeps and hangs up. I have also tried calling my number from another phone and then dialin...
I keep getting a busy signal when I try to access my voicemail. How do I correct this?
Hi my kid only has 1GB of data. Will public mobile give her a message automatically of some kind when the data is almost used up?
Hi, while I try to log in to my account or rewards page keep getting blank page which says Page Expired, The page you are trying to access is no longer available. What to do?
I am changing our plans on the renewal date to the 5gb on 4G.When I enter the code 12MONTHS12GB. for the extra 12 gb bonus it says that the code isn't valid.
I am trying to activate a new SIM card. I want to transfer my existing Koodo phone number. When I get to step 2 and enter the phone number it says "Please enter a valid Canadian phone number". I am entering a valid Canadian phone number so I'm not su...
Hi, if I forgot my 4 digit PIN number for my account, how I reset this?
I've tried repeatedly to get logged onto my account and the code needed to change the password has never been sent to my email address like it was supposed to. I had a problem paying for the account until I turned off all my privacy filters, then it ...
Hi I just got a plan for my daughter $25 1GB with unlimited Canada Wide minutes. Does Unlimited Canada Wide minutes include the long distance charges? Or is just the minutes used during the call? I am not expecting to see any long distance charged o...
I'm trying to activate my sim card but I'm getting error 821. I've tried all stuff it said to do and nothing works.
I want to set a community page for another cell number....how do I do that?
By mistake I ordered twice roaming in the US.I only need unlimited talk once.How can I have credited my Vida account, was deducted twice
Hello.I am brand new to PM as of late yesterday. I ordered the $25 1gb plan, as my daughter suggested. My account info confirms 1gb.This afternoon I received a Confirmation email from PM stating “$25 for unlimited Canada-wide minutes + 500MB data”. W...
how do I update credit card expiry date information?
my sim card was damaged when I dropped my phone out of my pocket because now it wont connect to the network on any phone. I just ordered a new sim card, but I need to keep my old number because it's my work phone. How can I set this new sim card up w...
I recently opted for a 4G upgrade. if anything, my data is SLOWER now. Do I need a different SIM card??
Hi there, I never saw the further information that activations of a new plan needs to happen by a certain date and not by the sim card purchase date. Is it possible I can just go to the store to pick up a sim card in order to receive the 12months12...
I am visiting the U.S. and my data plan is not activating. I have already done SIMon, no help. My account is current and it shows I have service for the States. However, after resetting, checking APN , etc. NOTHING. I need an agent to help on their e...
Just ported my number to Public Mobile. I checked my payments, the tax portion is Ontario which is 13%. The number I registered/ported in is (416) although I am here in Alberta. I have been using this area code with Virgin Mobile while I am here in A...
Currently I have several serious issues with my account, after I "UPGRADE" to 4G plan:Data speed is super slow, less than 2 MB/s sometimes even less than 1 MB/sI switch to "$55 - 20GB data at 4G speed" ... but every time I log into the account it sho...
By mistake , i change my phone number , i would like to restore my old phone number , need help plz
I have 5 g of data but my data on my phone not working. It shows online that I actually still have 5 plus the 2 but not working on my phone.
Hello my name is Mark. Hope some one has figured this out. I changed plans today and now I am not receiving incoming call and the automated message is “ this phone is not set up to receive income info calls 5UV1”. any help is greatly appreciatedcheer...
I bought a new phone directly from apple. I put in my sim card from my current phone and it does not work. Not sure what to do next. Simon keeps giving me a link to see if my phone is compatible - but it sends me to a page with no answers.Thank you
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