Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Discrepancy

I signed up for the $25 plan which says it includes 1 GB of data. When I received my confirmation email it said the plan only includes 500 MB of data. How much data does my plan actually have?

Resolved! rewards

I have joined public mobile on august8 and I refer by the friend, but I didn't see any $10 discount on my bill. My friend didn't receive the $1 discount on the bill.

New account

Cannot receive calls or call out,

Resolved! Is there anybody I can talk to? Can't create a new account, want to re-use my old PM SIM

Hello! I have my old Public Mobile SIM card that I used for almost 3 years and I've made a mistake switching to BellMTS. Is there a way to switch back using my old PM SIM or do I need to purchase a new one? How could I create a new account if I need ...

Resolved! Missing promo data

I am supposed to receive 2 gb of bonus data for 6 mo ths after joining. I am on month 3 and the bonus data is nowhere to be seen.

Roaming not working

I added a roaming add on 3 days ago. It keeps telling me, "no service". in the past it has worked for me, but now it doesn't. I have turned my phone off an on again. It gives me 1 bar on T-Mobile then it disappears and show no service. How can I get ...

Resolved! International texting

Besides the cost savings, one of the perks that lured me into switching to Public Mobile a few months back, was the fact that there was unlimited international texting. Yesterday, I did a day trip to the U.S. and tried texting back home to Canada and...

Resolved! Switching plans

If I switch plans do I keep the remaining Minutes and GB that I have on the old plan?

Money added by phone but not on account

I added money by phone and voucher. Normally my plan reactivated right after I do that. It didn't. I logged in online and the money I added by voucher is not there and it says my account has been deactivated since Nov 13 but I used it yesterday. How ...

Resolved! Changing plan

Hi,My plan was supposed to be changed today for my plan renewal. But I still have the previous plan on my account and my card has been charged for the new plan I chose of 15G 4GspeedHow anyone can help me with this, pleaseThanks

Data not working

Data isn't working. Data is on, valid, no airplane mode, have reset data on phone, have restarted phone.

Resolved! Can public mobile block all data.

I got this phone and plan for my son and didn’t realize it comes with data. Can it be blocked on my account.

Resolved! how can i link phone no to account

Where are the Oracles? they are working?

Thought one of the main tasks for Oracle is to remove unnecessary posts Checked tonight, came across many redundant posts. One user in particular, high performer , 1000+ posts since joining a month ago, keep repeating what said hours ago for "solut...

Resolved! How to open a new account

Hi All, I am a public mobile client. My father is visiting me and he will be staying in Vancouver for a month. I thought it would be convenient to get a prepaid public mobile SIM card for him. I got my public mobile SIM card three years ago in a Lo...

Resolved! add funds

I saw there is " Add funds to my account" , What's that means? is anyone can help me?

Sim card issue.

I’ve bought new sim and it is not working in my Vivo mobile phone.

Payment

My old visa debit card expired, so I went to update the info on my account and when I do it says the card is still expired and won't let me update it. Any help would be appreciated thanks

Resolved! I need help submitting a ticket

I need help submitting a ticket so that I can transport my old cell phone number from Koodo prepaid to Public Mobile. Please help!!

The site will not allow me to change my plan

The website doesn’t allow me to change my plan. It keeps saying “oops something went wrong, please try again later”, every time I click complete payment. I’ve tried for months to change my plan, and if I can’t by the end of this month, I will definit...

Resolved! email change

how to change my email address in the selfserve account to be the same as my communauty email

Dispute re: charges for non-service

payment method will not work

i went throught the activation process and then it says my cc wont work

Textos sans wi-fi ni données

Resolved! Need to return pre owned phone

Purchased pre own phone it arrived today and the battery quality is poor how do I return it?

Cannot Enter Custom Payments

I'd hoped this had been fixed, but no luck so far. Ever since the redesign, the payment page will not accept custom amounts. I can click on the custom button but entering anything less than the full 30-day fee results in an error message: "Please inp...

Resolved! Netflix text 'spam' on my Public Mobile

Netflix is part of my Telus account. I have received three Public Mobile text messages (spam?) over the past couple of days telling me that "Your netflix service connected to xxxxxxxxxx have been locked due to a payment error please confirm your pers...

Resolved! switching Plans

Hello, perhaps someone can help me as I can not seem to find what i am looking for online, thanks in advance to all. My current plan is $50 for unlimited calls and text within canada and u.s. PLUS 10.5 gigs on 3G. I want to switch plans to the 20gigs...

brand new sim/account no service

have recycled power three timesreinserted simreset network settings iPhone 7 HELP

Resolved! SIM card not working and I now cannot access My Account

I can't access My Account because the new password is being sent to my phone number and my SIM card is not working. My SIM stopped working a couple of weeks ago, I went to a Telus store and said I had to fix My Account through this portal . I have be...

Community

Forum Posts