Phone calls issue

[Ghyna]

Hi,

I can't receive and make calls.  Is it a network problem? @members

[Ghyna]

Hi BKNS27, 

Thank you for trying to help me. After many tries to restore my phone service, nothing work. I have decided to switch to another company. For now, everything is going well with the new one.  Good luck with Public Mobile!!

[Ghyna]

Yes, mobile date and messages work

[BKNS27]

@Ghyna 

Try resetting the Network Setting on your phone and see if that helps.

[hTideGnow]

hi @Ghyna 

and mobile data works?

and does the phone connect after you changed the network mode to 3G?

if you have another phone, test the sim card in another phone and other try to test in another area

of course, if none of that helps, open a ticket with PM support as advised on my post earlier

[Ghyna]

@hTideGnow  thank you for your reply,  it's been like 3 days since I can't receive and make calls.  

[Chalupa_Batman]

---

@Ghyna wrote:

Hi,

I can't receive and make calls.  Is it a network problem? @members

---

Hey @Ghyna 

Check for outages in your area.

https://www.telus.com/en/mb/outages

Check your account to make sure your bill is paid up. You can also try resetting your network settings. If that doesn't work, contact a CS Agent to check on their end.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

HI @Ghyna 

possible.  Which area you are at?

you can check the Telus outage map
https://www.telus.com/en/bc/outages

Montreal area has problem with Mobile data and voice

and try changing network mode to 3G, check if the phone connects in 3G and if you can make calls

last, ask PM support to check and refresh your account.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage