@Jacq1 Do you have service with your phone or are just seeing a "suspended" notice in your self serve account which appears on renewal days and can be ignored if service is not impacted.
Otherwise, perhaps autopay didn't work (occasionally happens, unfortunately), then see if there's a Reactivate option in self serve (use incognito/private mode to login) and click that option a couple of times to push the payment through. Or purchase a voucher from Shell, SDM, London Drugs or 7/11 and load by dialing 611 on your phone.
