Community

Resolved! Referral bonus

I have a referral code. I am trying to buy a sim card online but I don't see an option to enter my referral code. Do I purchase the simcard first and use the referral code only at the time of activation ? or how does it work with public mobile?

Resolved! Does Public Mobile sell used phones?

I seem to remember seeing used phones for sale on the Public site.  Does it still exist? 

Resolved! Is Pixel 4a compatible with Public Mobile network?

Can't find Pixel 4a in the compatible phones on the website. Does it have to be on the list or it should work well as long as the phone is unlocked?

Resolved! Receipt

I need a receipt for my charges each month so I can claim work benefits! 

Resolved! I can't remember my sim pin number; how can i obtain it or change it?

Hi, please forgive the long post. My old Samsung S7 finally crossed the rainbow bridge and a friend of mine gave me her old one. I inserted the sim card; I am a customer of public mobile and have been for almost 3 years. Anyways, when i turned the ce...

Resolved! Account!

I have been trying to get in my account and I can't sign in

Resolved! SIMCARD

Hi, I ordered a sim card on Feb. 11. I have NOT received it yet!!!!!!!

Resolved! payment

I paid twice by mistake for a top-up, wasted $120.I just needed to change the plan because I wasn't able to make any calls. cannot find the customer care number anywhere. need to talk to an agent. frustrated!! please help me out by posting a customer...

Resolved! Unrecognized transaction from Credit Card

Hi,  I have been charged for this merchant from the credit card on monthly basis. But I don't have any account with this community for anything.  Please look into this asap  

Resolved! Double billed

how do I start a ticket to talk to someone 

Resolved! Service not working

I have tried many things to fix my problem of having no service, data, text, calls. Nothing has worked I may need assistance. I have never had any problems before.

Resolved! Payment

Hi,I was charged twice for the month of February for my Public mobile service. Can I get a refund or is my next month free?

Resolved! No service

My account is active yet my phone is now saying no service. I did get two messages regarding my new pin number which I never requested. Could someone have stolen my service? @CS 

Resolved! How do I use my available funds in my account

Hi I have $45 available funds how do I use it for making payments towards my monthly bills?

Resolved! Service on hold

I'm going overseas for couple of months. While I am away, can I put my account on hold?

Resolved! Data Add-on question : which one is used first - plan data or add-on data?

I just activated $15 per 30 Days plan and have 250 MB available.I want to buy 1GB data add-on in advance.. just in case of I ever exceed my plan data(250MB). The question is:what is used first? plan data or add-on data? thank you.

Resolved! I'm a public mobile pre paid, how can I change for debit monthly payments

Resolved! Changing Number Problem

Hi There,I change a new number few minutes ago. The problem is I can make a phone call to others. When others phone my new number, my phone will not ring. It's someone else answering the phone. How can I fix this problem? Thanks. Xu

Resolved! pin number

can I get my pin number to make payment please

Resolved! credit card expiry

I work for a church that pays the cell phones for 4 individuals as part of our outreach efforts. Our credit card on file is about to expire and the person who originally set everything up is not longer in our employee and has moved to another country...

Resolved! MEID failure

I got a text message saying that my ESN/MEID was entered incorrectly. It also said that someone would call me, though it's been nearly 2 hours and have yet to receive a call, or any help for that matter.

Resolved! Didn't get Rewards, Feb 21, 2022

[First, let me say this is unrelated to my other thread about a friend who was coming off 85 days of inactivity and didn't get their Rewards. This relative has stayed active.] [Added: I see on the screen capture that the previous credit balance was $...

Resolved! re-activating a plan

My phone got shut off and said I needed to pay an activation fee to get it up and going.  It first asked for 5.00, I paid it, then it asked for 10.00, I paid it and now it is asking for 20.00.  Just wondering what's going on??

Resolved! KOODO TOP UP i've been overcharged.

  Hi                                                I'm new to Public Mobile, i signed up to pay $35.00 CA for 30 days. I pay that, which i don't understand why you took $40.25 and $79.10 CA?