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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Access the account

Hi,I would like to pay my phone bill but I can't. The owner of the account is my husband who recently passed away. I don't have an access to our phone account as I don't know the username or password he used. Also we have a new credit card which is d...

Resolved! Re: Transferring or Changing your Phone Number

Hello I have sent in a request to change my cell number from xxx-xxx-xxxx to my Bell landline, however when I filled out the form I put the above cell number as my alternative and duh it’s no longer available. I would like to update my request with a...

my client was charged 15 instead of 12

Duplicate post merged

hi my client was over charged----she is supposed to be charged 12 not 15 plus tax

Duplicate post merged

OVERCHARGE UISSUE WHY IS That+++++WE HAVE TO VERIFY OUR CREDIT CARDS STATEMENT -NOT COOL

Payment-related topic; moved to Paying For Your Service

Resolved! OVERCHARGE UISSUE WHY IS That+++++WE HAVE TO VERIFY OUR CREDIT CARDS STATEMENT -NOT COOL

PLEASE SEE MY CREDIT CARD CHARGE IN PART 2 BELOW AS YOU CAN SEE NO WHERE IT SHOWS MY 3 DOLLAR DEDUCTION, THE CHARGE SHOULD BE 12 DOLLARS PLUS TAX AND NOT 15 PLUS TAX PART 1Date Transaction Type Credit (Payments) Debit (Charges) Balance May 13, 202110...

Hello

Resolved! Hello

I'm looking to change my email for my account. I'd like to use an email that I have for an existing account. Is this possible, and how can I get this done?Much appreciated.

Please. How does the Call Type/ Data Usage work?

Please, can someone explain how the Call Type/ Data Usage works? What/ how does "Web" work in this situation and its data? Thanks in advance.

How can I re-activate my account?

Resolved! New phone but keeping the same phone number

Hello I have a question to ask how do I go about getting a new phone but keeping the same cell phone number and sim card ???

Resolved! New phone with 5g

Hi! I am wanting to buy the samsung s21 5g phone, however, i am not sure if the phone will work under public mobile plans, since PM does not provide 5g services, can someone help? I don't know these things...

Resolved! Purchased phone online, but having issues

Hey all- I purchased an iPhone on PM, and the money was taken from my card, but now the ordering page tells me that the address that I provided doesn't match the address on file. Furthermore, I haven't received anything that confirms my order. What a...

Resolved! When I called a local number, it replies my plan did not cover the long distance call.

It started from yesterday, and I'm sure I have enough minutes left in my account. While when I called a local number, it replies automatically, says my plan did not cover the long distance call. Now I can not call out any longer, what shall I do?

Kootenays outage?

Resolved! Kootenays outage?

I'm located in the Kootenays. Currently both my wife's and my phone say "No Service". I checked the billing and it's not due until May 15th. Is there an outage?

Dialling specific number goes to voicemail

Hello everyone When I dial my father's cellphone number from my Public-Mobile-based cellphone, his phone doesn't ring at all and I'm sent straight to his voice mail. If I dial his number from any other phone (his landline, my wife's cellphone, my mot...

Port problem

I do not have a Public mobile number. I was trying to port my number from Freedom Mobile to Public mobile some days ago but Public’s website gave me an error but sent me a port authentication message. I replied NO to it because of the error. Today I ...

cannot make outgoing local calls since May 1 whcih we could before

Up until May 1 we could make local calls and texts okay. since May 1 we cannot make, using the same numbers, any outgoing calls. The voice recording says, for local calls, "you need an active long distance add-on" The account has $75 on credit. We ha...

Account says suspended

Changed plan and credit card used for autopay and now my phone dosent work and it says my account is suspended to make payment but the account syas I ow nothing. can anyone help

Resolved! Travelling to USA (2+ months)

Hi my son is going to be travelling to the USA next week for a month period. What can I do to make sure he has talk text and data enough to get around. I suspect he’ll be using a fair bit of data. help I need step by step in how to make this happen. ...

cannot process payment

my plan says deactivated - im on auto pay and none of my cards will be accepted - this is horrible. I have purchased a voucher and my balance is zero. what is happening??

Voicemal

Resolved! Voicemal

Hi everyone I want to ask you what's the phone number of the voicemail in Ontario for public mobile I deleted it somehow Thank you

Resolved! Setting up auto-pay with new debit card

I am wondering if anyone knows how to update your auto-pay with a new debit card.I don't think you can just enter in the details because it's not a Visa debit, it's just a normal debit card. Will I have to contact Public Mobile, give them my bank acc...

Resolved! changing plans

hi,If I change my pl;an in the middle of my 30 days will I be charged the full amount for the new plan or just the difference between the two plans. thanks