Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22087 Views
  • 181 replies
  • 24 Bravos

Resolved! Account Deactivated with AutoPay

I just tried to make a call to find out that my account has been deactivated. I've been on AutoPay for years without any issues. When I login to my account I see this message as a banner at the top: Please disregard this message if you have enough fu...

anikflapointe by Great Neighbour / Super Voisin
  • 1154 Views
  • 13 replies
  • 0 Bravos

Resolved! Traveling to US for 50 days

Hello, I am traveling to the US, will be there 50days. Is there an addon that i can add to cover all those days?And set start / end dates?

susanmyraPM by Good Citizen / Bon Citoyen
  • 929 Views
  • 10 replies
  • 0 Bravos

Resolved! $5 off promo question............

On Jan.28th I transferred my number from chatr to PM at a Wal-mart in Oakville,ON.  I opted for the Auto-pay and was charged $25( plus tax) on that day to my credit card. When I look at my account it says I will be charged $23 next Feb.27th but the a...

Resolved! Re: Puk code needed

How/where do I get a puk code to unlock my LG phone?l locked it by mistake.

mavis120 by Great Neighbour / Super Voisin
  • 602 Views
  • 2 replies
  • 0 Bravos

Resolved! How to get invoice of every month

As above the title, wondering how do I get the invoice of every month from PM. Should they send me by email every month?

TLGuan by Good Citizen / Bon Citoyen
  • 1681 Views
  • 12 replies
  • 0 Bravos

Resolved! Has anyone else done a comparison between carriers?

I noticed a lot of companies require a phone to be purchased with their plans. I figured out the cost for paying for the Koodo plan with a tab equates to the purchase of a new phone. People may not have realized that they are buying the phone over th...

ckkong by Great Citizen / Super Citoyen
  • 2977 Views
  • 41 replies
  • 4 Bravos

Resolved! Cancel my old Freedom Mobile account

Hi,I've switched to PM, and ported my old Freedom number to PM.The PM service seems to be working as plannedNow, how do I get rid of my old Freedom account? I was under the impression that once the number is ported the old carrier will cancel the acc...

DinoFlint by Great Citizen / Super Citoyen
  • 7120 Views
  • 6 replies
  • 0 Bravos

invalid sim

I bought brand new SIM card few month ago, I try to set up service, system said: my sim is not valid.

nikolariet by Good Citizen / Bon Citoyen
  • 714 Views
  • 14 replies
  • 0 Bravos

Can't phone my phone from home

I got my sim card last weekend.  When I try to phone my Public cell phone from my home land line, I get the message "We're sorry the number you have called cannot be completed as dialed". This is concerning.  I don't have a lot of faith that everybod...

Bobbob by Great Neighbour / Super Voisin
  • 1005 Views
  • 14 replies
  • 0 Bravos

Resolved! Can't get in my Account

I was in the process of putting my payment method in when i accidenlty closed my browser. Now when i go to log in i get "sorry, your login attempt failed. Please try again." after a few attemps i clicked "forgot my password" and when i entered the em...

Sammo by Great Neighbour / Super Voisin
  • 869 Views
  • 6 replies
  • 0 Bravos

Resolved! Unknown Calls "Social Insurance Scam"

I got over 15 + unknown calls today from the " social insurance scam" filling up my inbox. How does one stop this crap. This is crazy. I go to my account and it states no incoming calls. Just outgoing from my phone number. This does not make sence. H...

cjdevola by Great Neighbour / Super Voisin
  • 1172 Views
  • 8 replies
  • 0 Bravos

Resolved! Dual Sim potential?

Hi, I have a Public Mobile account and my work has asked if I can get a dual Sim Phone and get another account with the same provider that will be a work line.  Is that possible with public Mobile if I get a new iPhone that has Dual Sim?Thanks]

Kate7222 by Good Citizen / Bon Citoyen
  • 2906 Views
  • 18 replies
  • 2 Bravos

Resolved! Porting a number from Freedom

Good afternoon,Someone in my family wants to switch to Public from Freedom. She had switched to Freedom from Koodo (and ported her number) 3 months ago, but she isn't happy with their signal strength where she lives. Would it be possible to switch to...

jgabbar by Good Citizen / Bon Citoyen
  • 980 Views
  • 12 replies
  • 0 Bravos

Resolved! Plan not working

Why can't I text, call or use my data? I have auto-pay, I have money in my account and it said I successfully renewed my plan.  I can get a signal like anywhere! 

BenStevenson by Great Neighbour / Super Voisin
  • 628 Views
  • 12 replies
  • 0 Bravos

Resolved! Badges

How do I get more badges to qualify for the discount on my Public Mobile plan through the Community?

ckkong by Great Citizen / Super Citoyen
  • 612 Views
  • 10 replies
  • 0 Bravos

Resolved! Change pin

How to change my public mobile pin 

Navneet by Great Neighbour / Super Voisin
  • 2267 Views
  • 10 replies
  • 0 Bravos

Password issue

Keep getting this message when clicking on the ling to recover the password:  Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again. The e-mail says to come here if we have any issues. Any help w...

cvautour0619 by Good Citizen / Bon Citoyen
  • 521 Views
  • 10 replies
  • 0 Bravos

Doute // doubt

i am not too sure is it a credit or I owe 63$ ?je suis pas sure est ce que c est un crédit ou le montant je dois payer ? 

1C9996DE-F5AE-4A74-8FD3-96ACFE87957B.jpeg
Lola23- by Great Neighbour / Super Voisin
  • 502 Views
  • 5 replies
  • 0 Bravos

New Brunswick

Hello everyone, Thank you to PM for having an awesome service for us Canadians who can't afford the high prices. My questions today are New Brunswick related. 1) How is the reception on Grand Manan Island?2) Can the customer get a SIM card at a physi...

NS_Smiles by Great Neighbour / Super Voisin
  • 1127 Views
  • 10 replies
  • 2 Bravos

Add-ons for Dominican Republic

Is there any Add-ons available, if i am i Dominican Republic and i can use my text, call,and data service from there? i will be there for 9 days. thank you in advance

BantyMittal by Good Citizen / Bon Citoyen
  • 672 Views
  • 4 replies
  • 0 Bravos

Monthly Plan Change- Will I loose Bonus?

Hey all, Like the title states; changing my plan. However, am wondering if this will remove my 6 months of 2gb/month data bonus. Since I have the 4.5+500 talk/data plan and don't even come near touching this amount of data, I'm trying to drop it to t...

pmchange.jpg
GSATV by Good Citizen / Bon Citoyen
  • 733 Views
  • 7 replies
  • 0 Bravos

SIM activation

How long should it take for my sim card to become activated? 

PamKay by Great Neighbour / Super Voisin
  • 756 Views
  • 7 replies
  • 0 Bravos

Charged twice

Hello, I've been charged twice and I'm trying to contact customer service but apparently there's no phone number.  I would appreciate if someone pass it to me.

Patricktemple by Good Citizen / Bon Citoyen
  • 1429 Views
  • 37 replies
  • 0 Bravos

Switching cell providers

So i want to switch from my current cell provider to public mobile but i want to do so seamlessly. Do i call and cancel my current plan first? or do i sign up with public mobile? Any suggestions? My current carrier is telus

PamKay by Great Neighbour / Super Voisin
  • 752 Views
  • 10 replies
  • 0 Bravos

Resolved! Is possible to get your old number back?

I've recently changed locations from one province to the next and I was looking at my profile and changed my phone #, like 5 mins ago if that, not realizing until it was TOO LATE that this is going to be horrible getting in contact with companies/gro...

Chandell25 by Good Citizen / Bon Citoyen
  • 1195 Views
  • 10 replies
  • 0 Bravos

Resolved! Cross Dialing and Echo

Hello, I tried to do a quick search, but couldn't seem to find anything related...so I have an iPhone 6S plus on the $30 plan and recently during my phone calls, it picks up other people's conversations. I have tested it out by dialing my home phone ...

Jobot by Great Neighbour / Super Voisin
  • 1153 Views
  • 13 replies
  • 1 Bravos

Resolved! Didn't get 10$ referral bonus

I signed up at home yesterday and was referred by a friend.  I put in his referral code when a created my account.  He got his 1$/month rebate but I didn't get my 10$ bonus.  Does anyone know how I can claim my 10$ bonus?

Need Help? Let's chat.