Community

Resolved! reset my pin

i think that it is very not professional not to have a contact number 

Resolved! 3G Phone vs 5G Phone

I understand that at the end of 2022, 3G phones will become obsolete.  Is this true and if so, i may need to purchase a 5G phone and how do I transfer my phone number and public mobile account to a new 5G phone.  Thank you for anyone able to answer t...

Resolved! how do i register a credit card

Resolved! Help me please to get back to Public Mobile

Hi, I have been in USA for the last 5 months. I used the usa option for the first week but it was not working. I did put $ in my account in November 2021 to keep it activated. I had to put $ on March 12, but I totally forgot. Now I can not access my ...

Resolved! how do i register a credit card

Resolved! Long distance

Hi,What Add on for long distance call to Indonesia?Thank you very much. 

Resolved! Old Loyalty Rewards not applied to account

I got a message in Feb that I was coming up on 1 year with Public mobile and would receive my 1$ monthly discount next month. The discount was not applied to my account and I can't open a service ticket. 

Resolved! Friday APRIL FOOL'S BLACKOUT

my public mobile service was not working from noon Friday until after midnight. Around 2 p.m. I made a one-time payment thinking that might resolve a problem. However I auto-pay so now they have two months of my funds. Does anyone know whether they w...

Resolved! iPhone 7 is not shipped out yet

I ordered an iPhone 7.  It was in March.  Over ten days passed.   It has not shipped out yet?  I wonder the reason.

Resolved! Topup

I made a payment to my account 1 day prior to the auto pay cycle for the next month because I had run out of data. How do I reset my autopay for today with my new payment and get my service restored ?

Resolved! Account locked

Hi there, my account was locked. I forgot my security question. 

Resolved! new activation, Sim not working

just activate my new sim and a new account. the sim is not connecting to the network shows emergency only.I got another sim and change the sim on the website. the result is still the same. both sim cards aren't connecting to the network. I tried to s...

Resolved! Needing PUK code ASAP!

Hey, Ive never lock3e my SIM before but hey I thought it'd be wise, since donating my phones to wherever or whoever they end up with seems to be my trend. HELP!  Haha. How do i go about acquiring the PUK code. Any help greatly appreciated.

Resolved! account balance overfloweth, service remains suspended

Made 2 manual payments yesterday from a different credit card (same one I used last month). Balance is double necessary, but will not apply to my account to lift suspension. Tried with chatbot to submit ticket, wouldn't accept my info. Keeps saying "...

Resolved! Payment not added to account

My son made a payment to his account the day before his auto renew came out and now his account is suspended because they didnt apply his payment. How do i get to talk to a live person so they can fix this issue?

Resolved! account said suspended, reloaded visa number, added more funds, phone only working occasionally

Resolved! How do I set up Text-911?

Hey Public Mobile Community! I’m deaf. I want to set up this text-911 service that I believe all Canadian mobile phone carriers offers to their customers for free. I am unable to find a way to turn it on. Can you please inform me how to set this up? ...

Resolved! Old rewards

Can we switch back to the old rewards system where I got a few bucks off a month? The new rewards system is only good if you want what you can buy for points. I grabbed 200mb data cuz it's always good to have extra but in hindsight, I much preferred ...