[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need help
My spouse has passed away & I would to switch his account to my account
Resolved! Samsung Galaxy Flip phone 5 not sending texts
Since a recent phone update, I haven't been able to send mms messages from the telephone app. I've tried to change settings in the messages settings but nothing changed. Even messages from a friend have disappeared and I recieve nothing from him now...
Account not refreshing at beginning of month
This is an issue which is starting to make me doubt the value of Public Mobile. A few times in the last year I have used all my data in the billing period. Therefore I can't access the internet on my phone anymore for that period. Fair enough. Usuall...
Resolved! Add-ons us roaming problem
Hi, I just payed $15.00 for US roaming and the payment went through (I got an invoice for it).But in my account it shows as top up credit not US roaming as I paid for.In this case my US roaming is not active as I paid for.Please explain and correct t...
Issue with US roaming package: TALK does not work
Howdy: I purchased the 10-day US roaming package for: talk, text, and data, on Oct 3, 2022so far, text and data works but not TALK. what to do? I have tried restarting my phone. I have purchased this package many times before with no issue .
Resolved! No service
I ported my phone number from rogers to public mobile on 30 sept worst choice of my life i made , no customer service no one is helping my number is ported successfully as old sim card stops working but no service on public mobile trying everything b...
The $55 Student Plan Ship has sailed...
Well it looks like those who did not schedule a change plan on next renewal to the $55 student plan or have not activated yet have lost their opportunity to take advantage of this great deal. Following the lead of other providers who have removed 20 ...
Self service down?
I see this after entering my self service email and password (also in igcognito mode) Page ExpiredThe page you are trying to access is no longer available.
Login issue
When I hit enter to log in to my account, I get a redirect to a white screen saying the page does not exist. I tried to pay over the phone, but my PIN isn't what I set it to.
Resolved! Plans are Greyed out
I switched to a $15 plan while away and went to upgrade just now and I find that all the plans above the $25 plan are greyed out. I can see a $35 and a $40 plan but they are greyed. The current plan expires and renews automatically on the 12th but I ...
Cannot receive phone call from USA
I had interviews with multiple US companies, and some recruiters complained that my phone is not reachable, or the call would just drop immediately. Is public mobile preventing calls from USA? I don’t have any US addons, I would assume that I can rec...
Error activating card while transferring from Koodo
Hi, yesterday tried to activate public mobile sim card transferring my wife's phone number from Koodo - got error 821. Today tried again, now getting an error when entering her number for transfer "Please enter a valid Canadian phone number."Errors:1...
Not receiving texts from some friends
I'm not receiving texts and I think phone calls from some people. What to do?
Resolved! i can't recieve call
just activated my new sim card 24hrs ago i recieve text and i can text and call but i can't recieve call it goes to my old provider what will i do? need help pls.
Resolved! i can't recieve call
new sim card can't recieved call but i can do out going call what will i do?
Resolved! service not working with the new public mobile replacement sim, old sim was damaged
hi Thank you for your response. ok i put in the new sim into the phone which i recently purchased and received. the old sim was damaged - this is the new sim number 8912230000 xxxxx xxxx. i placed this into the phone but it is not working please ass...
Resolved! is it possible to convert our public sim into eSIM?
I am looking for a way to convert my physical sim to eSIM.
Resolved! promo plan not activated
Good morning, I switch my original plan to the back to school($55 for 20GB) plan on my renewal date, however, when the switch happened today, it is not the back to school plan that I was expected. I get 8GB per month only. Please help.
Resolved! Continue to be charged
Hello,Every month I see a charge of 42$ on my credit card from public mobile, how can I remove my card and get refunded?thanks,jes
Resolved! port public number out
I’d like to have my number authorized for port to freedom as I don’t have a sim anymore you need to manually authorize
Email address…
How do I have a private chat in regards to an email issue?
Resolved! how to view other plan under one registered email or My Account
I have two mobile number under Public Mobile. The first one was purchased in a store and the other was online. Only the online purchased was registered in My Account the old one was not. Now there was changes in my mode of payment specifically credit...
Resolved! Error no SIM card contact your service provider
I have error no SIM card contact your service provider.
Change my auto-pay credit card info
Where on this (God-forsaken) site do I go to update my credit card info?
Resolved! I cant send or receive text message when my data is off (Only Have 200MB) 647 xxx xxxx
I thought after I setup the automatic payments and I will get more free data.When I turn off the data my text messages not working Please fix it Edit by Dunkman: removed personal information
Cancelled Public Mobile Acct but need Phone Records
Hello I have ported out my number from Public mobile last month. however I need the phone records for my acct for a legal matter i am involved with. I can no longer access my account. Public mobile is still sending me messages about a survey etc how...
Free call to Iran
Hey I see most of providers like Telus, Koodo, etc made free call to Iran.Does PM provide same services?
Can’t login and can’t change password
Hi. I tried to log in to my account but was unsuccessful. tried to change the password too without success. urgently need help, child's phone and I need to change the type of payment.
Refer-a-Friend
I referred my wife to public mobile but we both did not get the bonus for "Refer-a-Friend". I am not sure how we can get this bonus. Can someone explain?
unable to activate my card and CSA fails to help
Hello, On October 4, 2022, I attempted to activate my SIM card, but the payment step always returned an error message, so I contacted customer support for assistance. After a few hours, customer service activated my SIM card, emailed me my new phone ...
