Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I messed with my sim card lock and now my sim card is locked. Need puk code to resume service.
I transferred from FIDO my number to Public Mobile on a new iPhone over 3 business days ago. Unfortunately, I can not receive incoming calls on the new iPhone. When someone calls me, I get the following message: "customer is not available...". I have...
Hi folks, newbie in this community! I would like to ask is there anything I need to do after I purchase an add-on for minutes to Philippines? Do I have to activate something or it is ready for long distance call as soon as I purchase the add-on minut...
Hello i ordered a phone Sumsung A12 to replace my phone and it got sent to UPS in Calgary and they returned it to Sender because they dont like P0 boxes. I expected it to go through Canada Post. How can i either get my new phone or get my money back
I was referred to by my friend but the person at the kiosk didn't ask for the referral code, and I totally forgot to mentioned about it. Is there a way for me to get it afterwards so my friend get the points and I the one time credit? I did the porti...
According to an email from Public Mobile, my SIM card was sent out on Dec 2, 2021. Estimated delivery date was December 21, 2021. I actually forgot all about it until seeing its charge on a PayPal statement. It is now February 7, 2022 and it's still ...
WHY DID I REFER MY MOM JUST SO THAT HER PLAN WONT ACTIVATE OR EVEN WORK. She even put the amount owing and it wouldn’t activate we have topped up again and it doesn’t actually “top up” it sits in the account only collecting more money, WE NEED HELP
I am receiving voice messages from what I believe are blocked numbers. Why does this happen?How can I turn off voice messages completely?
My sim number is invalid
I have a Samsung Galaxy s21 Ultra and a couple of weeks ago it suddenly dropped my connection. Tried everything imaginable to get it back-up to and including a factory reset-but no luck. The sim works in other phones so it it not a sim issue. Tried m...
I swapped numbers with a bell account today and the bell account has successfully taken the old PM number but I have yet to get the service on my PM account The PM account number is xxxxxxxxxxxxxxxxxxxxxxxxxxHope to get this remedied! Thanks in advan...
Hi,My account is currently deactivated until a payment is made; however, there are funds in the account and the amount due is $0. Please let me know how I can get my account activated again.Thank you.
Is anyone else seeing this on the Plan and Addons page? My account is active and service working, but my plan info is missing on the main self serve page under Account Status and I get redirected to a page called "Generic error" with the below text w...
My credit card was charged two times for the phone services why?
I have upwards of 2 GIGs of data on my plan etc, but I keep getting messages that I have run out when I have just started a new month and only used 30mb. I don't have wifi at home so I am completely stuck without my data!! Jeff ***-***-****
I did not receive a response submitted on Jan. 24, 2022 for ticket reference number:-658
I tried to purchase an add on. Paid for two add ons nothing is working. What’s the problem
Hi all, We had a very brief power blip 20 minutes ago and my phone has been saying "No Service" since then. I have checked the map at https://www.telus.com/en/qc/outages and it doesn't show anything (@12:20PM). Anyone know what is going on?
please contact me
I recently changed banks and added new card for payment but it's not working for some reason. I'd like to pay manually but I don't have an account pin. Please help
Every time I try to send a text or make a call, I receive the message, "can't send message with public mobile - error 0" on my phone. My phone was working fine yesterday, and I tried a restart today, but that didn't help. Any suggestions?
I received an alert that my call could go through as I was out of minutes, and would have to top up my account. I was sure that this was an error and so I checked my usage online and sure enough, there were very few minutes used on outgoing calls. ...
an unknown mobile data usage entry is found in my account.The data used was recorded around 3:00 am in the morning when I was sleeping. The "cellular data" of my phone setting is always OFF whenever there's wifi. To avoid doubt, there's no way that a...
I am trying to reactivate my account. I still have 10 days left to complete 90 days. All the options are greyed out for me. Could someone help with this issue? Thanks
@Traderboy23 no worry, the comment wasn't towards you. It was regarding a late reply that didn't add any new information we already provided (unfortunately this thing happens a lot ) So, you have opened a ticket with PM yet? did they get bac...
My credit card expired January 31st, 2022. I changed/added my new credit card to my public mobile account. My account says I need to reactivate my current plan. When I click on reactivate it takes me to the make a payment screen. When I make a pa...
HiI have been with Public Mobile for a few years, but since this month, I can't access Internet.I have the most basic package, so I only have 250 Mo, which is enough for me.Last month, I had more because of the Christmas special they gave, but I shou...
I installed a PM sim card 2 days ago, phone calls work, transmit text works but I cannot receive texts. Please help.
