is it possible to get advantage of 12MOIS2GO after activate new sim ?

[mouradzoghbi]

I have just activated my new sim but after finish i discover the offer 12MOIS2GO : 

For a limited time, get an additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online. Switch to Public Mobile.

my forfait is 37,50 $ pour 2 Go à la vitesse 4G37,50 $ so normally i have this advantage with code 12MOIS2GO

[hairbag1 · Accepted solution]

Probably easiest is this method...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mouradzoghbi]

how i m a new user

[hTideGnow]

HI @mouradzoghbi   if you have just activated and forgot to add the code, YES, likely CS agent can help.  Just open a ticket with them.

[Dunkman]

@mouradzoghbi 

You will need to contact customer serve agent.  They are usually understanding about these situations.  

You will need to contact customer service agent (CSA):

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

[hairbag1]

So when did you actually activate your new account ?

[mouradzoghbi]

how can i do to have the option +2GO ?