Charged twice when activating

[ianbclark709]

I was charged twice when I was activating my phone. I tried to complete a ticket online from the link that was provided by the chatbot but I kept getting a login error, meanwhile, I can log in to the community just fine.

[darlicious]

@ianbclark709 

If the extra charge is not in your available funds then contact customer support for a refund or a credit to your account. You can skip the rant and read the spoiler in this post on how to send a private message.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/...

[hairbag1]

Log in to your account to see if the extra $$ are sitting in Available Funds. If so, just leave the payment there and it'll be applied to next renewal.

[softech · Accepted solution]

@ianbclark709 yes, open ticket with PM support and they will check and help

Just  Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there