Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HelpMy son's phone renews monthly and within an hour of it renewing he receives a text message saying that he's used 75% of his data (even if his data is turned off). Is anyone else having this issue?
My account got suspended so I tried reactivating, there's enough money in my account it just wont go through, I feel like I've tried everything, I've added a dollar into my account, and I tried suspended my account through lost/stolen phone and react...
I Lost my SIM. I have gotten a new one already! What should I do to get my number?
Hello, I have tried the removing sim card solution, but I still have the same problem. Could someone please help me.
I paid $40. I gave permission to my previous provider, Freedom, to release me to Public. I am not receiving calls or texts, I can only call out and not everyone gets my texts, and my speakerphone has disappeared from my phone!!
I lost my credit card that was linked to my public mobile account and when I link another credit card I saw 2 charges from public mobile.
I need to know if public mobile supports this frequency GSM 900/1800 or 2G unless those are both 2G already yes I read the section where it said 4G etc etc however I need confirmation. Is it just 3G and up?
Hi,I’ve been paying $19.21 monthly (tax in) but in May, I was charged extra on the same day for $28.25. I did not add on any features and I couldn’t find out why in My Accounts. I couldn’t get through to anyone in the chat bot either, so any help wo...
Am I missing something or is the Public Mobile website really not optimized for mobile use and is there really no mobile app?
HiI got my 13 yo daughter a base plan late last year and told her to keep her email and password somewhere safe so that in the future I can bump up her data etc. I'm paying her monthly payment with my credit card.She lost both the email and password ...
Hi, I forgot my email and username, and haven't been able to get it back. I submitted a ticket, but it's referring to changing my password, not my email on file.
will publice mobile still be available as a provider in the near future? should I be looking for a new budget cell phone provider today? please advise.
Hi, I am trying to change my number from public Mobile to freedom when they enter my account number on freedom it says it wrong? also how to I find my pin??
I've bought 35$ in credit in the last 24 hours for a 15$ plan. I've used less than 20 minutes of my 100 . I still have 20$ in credit on my account which was paid for on a voucher top up. Why is it when I try and make a call a message comes up saying ...
Hi all,I have a somewhat unique situation. I switched over to a new carrier today, but I was a Public autopay customer before this. I have a bill due in early July that I wanted to settle up before disabling my autopay on the account. The problem is ...
When I change my plan to cover Canada and USA, when will my phone be ready to travel to the States? How many days are needed to activate the service in the States? For the add-ons, do we need to wait for a few days for it's activated the moment we pu...
I think if I buy a new SIM card, it gives me a new phone number and a new plan.Is there a way that I can continue using my old phone number and perhaps with the same plan without me adjusting it?
Please help! My phone is possessed and locked me out overnight. I need my PUK code (8 digits) to be able to function again
I missed payment by a day. I tried to add a voucher that covers my monthly service. It would not accept it. I tried it many times but no. I tried reactivating my service still no. I tried the recommended things in help, including putting my phone as ...
I live in PEI. My plan is 5GB at 3G Speed, unlimited Canada-wide Talk and unlimited International Text. I will go to Halifax and Calgary this summer. I want to know whether extra charges will be incurred for the following:(1) use internet (of course ...
hello. i have two problems with my phone service. i am not receiving some calls on my phone. and when i do receive calls, the caller ID shows up strange numbers and characters but never the person's name. solutions? i also submitted a ticket request...
I have auto pay. Last month my payment was taken then my service suspended saying no payment made. I paid again and restored service but have no way to recover the “lost” payment.
My two teens just left Bell for Public Mobile 10-14 days ago. They kept their numbers but set it up wrong and tossed their Bell SIM cards!! I phoned Bell and they say they need to be contacted by Public Mobile to complete the switch. How can this be ...
I recently moved from PM to another carrier. I can't log into my PM account any more to confirm my account has been closed, and I never received a confirmation from PM that my account has been closed. Ho do I confirm that it has been closed?
Hi everyone, For almost 2 weeks Wi-fi has been disconnected.I checked Settings numerous times, called my Internet Provider, went 3 times to Public Mobile sales booth, nothing has worked so far.I got an email from Public Mobile about the use of 100% d...
How can I stop the annoying notifications that my payment is due when I am on Auto Pay and have been for years. Public Mobile have my credit card info, my authorization to charge my monthly fees every month, why do they send out 2 or 3 texts about pa...
I bought Add ons for my trip to Iceland and nothing is working. I bought data and calling minutes. How do I make it work? If I can’t make it work, I want a refund. I was expecting a call while I am away and I really don’t want to miss it.
Last few days I've noticed when I'm at home my phone would report no service. I would have no bars and an X indicating no service. Attempting to make calls and sending SMS fails as expected. This only started within the last two days. Going on a ...
Hey, So I’m going on a trip to Vegas and I will definitely be needing data for my trip. I noticed that there is not very much data add ons available and I’m seeing mixed info about whether I’m able to purchase more data before or after the 10 day per...
Does anyone else know how I would be able to change my security question. I couldn't log into community, I have had the same password, never changed it, then yesterday told me I wasn't reconised. Was a lot of hassle to finally change my password. It ...
