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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan change not working

Hello Team I changed my plan from the $25 to the $35, set it to auto change at my renewal date, they took 2 payments one of $10 and the other of $25 so the $35 came out but online its still showing the $25 plan and I just got a notification this morn...

Resolved! payment

I use to have autopayment for my account, now the same card didn't work even I have money on it, and I tried another visa card, didn't work too! My account is blocked. How do I fix this? it seems coming form their system. my cards are working and fun...

Resolved! want to order a new sim card with original number

Hi there, I have a sim card that is placed in NS and now I move to BC without carrying it. I still want to use the original number but I can find a service to order a SIM card but keep my number.

Resolved! cannot complete payment issues

Hi, when I go through the activation procedure it stops at the payment section saying there's an issue processing my payment. I called the credit card company and they saw that the payment tried to come out, but the amount was showing zero.My son was...

Resolved! My phone number changed on a newly activated account without notice

Three weeks ago I registered a new PM sim and plan and initiated a port in of a number I still had active from a different company. The port was successful and I was able to dial out and receive calls on this new account and sim. Just yesterday we ...

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Resolved! Out of data

Hi there, I'm out of data, so I upgrade plan that is says starts Sept 6th (i.e. today). My data has not reset, why would that be given it is the 6th? -Kim

Resolved! Information

Hi ,I wanted to know with a plan of 15 dollars monthly - what are the plans included and what will be the Total monthly payment on MasterCard.Please reply on EMAIL only.Thank you and have a great day.Regards.

Resolved! How to get rewards

How do you get rewards from participating in community

Resolved! Has anybody ever transfered minutes from one account to another?

Just wondering if it is possible to transfer unused minutes from one account to another (same account owner). I thought I should ask here first before I ask one of the busy staff members. Thanks for any info...

Resolved! Changing my plan

Hello, I changed my plan to $40 a month yesterday. Today, I changed my mind and would like to change it again to $55./month effective immediately. The billing cycle for the first change was Sep. 05-Oct. 6. Since I want to change my plan less than 24 ...

Resolved! Why can I not use the funds on my account to reactivate?

I bought a voucher earlier today - erm yesterday- and forgot to apply it until now. So I added it to my account online, but every time I try to reactivate my plan, I just get another receipt pdf and the account still shows as suspended online. Howe...

Resolved! Account Suspended because of $0 owing

I'm not sure how posting this could possibly help, but since I'll probably post it as a warning to potential Public Mobile customers on other sites, I might as well post it here too.My account was suspended due to a "billing issue." The poorly progra...

Resolved! inlock my account

I can't sign in to my account this keeps coming up{"message":"Unauthorized"}What do I do?

Activation Payment Issue

I am trying to activate a new sim card with a new plan. Upon getting to the payment page, I am getting an error message "(We were not able to process your payment. Make sure all information is correct or try again with a different card)". Tried many ...

Resolved! Can't sign in

every time I try to sign in to my account it says message untheorized how do I sign in?

Resolved! Referral Reward

Activated Public Mobile account on August 26 using friend's referral code. Two weeks later still did not see the referral bonus credit in my account. Is this normal. Usually how long it takes to get you referral bonus?

Resolved! Old Reward Program

Friend referred me to join Public Mobile. After switched plan, found out the reward is not like what friend said. There is no reward for setting up auto payment. Seems there is no reduce of phone bill for each year staying with Public Mobile. Searc...

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Resolved! Data Issues - PM Texts & Website Information Different

I keep getting texts that I used up (just tonight) 100% of my data. I have continuously checked my Account information at it says out of 250MB I've only used 29.29MB. It's frustrating because I need my data for my job to download any texted images (t...

Resolved! Poor Service

How can a community chat help to resolve an issue for a phone service provider. The Public Mobile Service should accept full responsibility for its its actions and not leave it's clients with unresolved issues to solve each other's problems.

Free SIM card pls

Hello Moderator,i,m looking to buy Free SIM card. Can you please help? Thanks

Resolved! Data usage

Wrong data usage counting. It appeared twice in last two months. Where could I find a help with this? Should I cancel my account? I am very dissatisfied.

Resolved! CS agent_incoming call forwarded to voice mail automatically without ringing

Hello I am new user of public mobile. I don’t receive any incoming call and phone does not ring at all rather all incoming call is forwarded to the voicemail directly. Please help me to solve it. My hand set is iPhone12. Thanks samanarahman

Activation

activated a new sim card and transferred number / account from telus about 2 hours ago. Cell phone still does not have service. shouldn't my phone be active by now

Alcatel phone features

I need to know if the Alcatel phone on the sales page is Google pay ready, such as can I use the Google pay feature to tap pay?

Resolved! PM Takes No Responsibility when US Roaming Add-ons Fail - Buyer Beware

I just received a response to my request for a refund for the $40 I spent for US roaming add-ons for my wife and myself in July, as voice, text nor data worked on our trip to California. The response was that PM takes no responsibility for service p...

Resolved! stolen phone

how do i blacklist my phone,it was stolen and ccant access my email or phone to veriofy its me...what ever hapenned to PASSSWORD WAS ENOUGH

Resolved! US roaming add-ons Failed

In July, my wife and I, both PM customers, each bought US roaming add-ons. We arrived in California on July 14th only to find that voice, text and data did not work on either of our phones. We need to receive refunds for service paid for but not del...

Resolved! Lost phone

Lost phone with SIM card and email access can not access email without phone number for text verification . Also can not receive email to re assign phone number to new SIM card. Please Help

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