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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

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Land line to Mobile long distance?

Resolved! Credit card not accepted

I am trying to update my credit card info to make a payment but it keeps denying me. I have confirmed the visa is active and fine

PUK Number?

Resolved! PUK Number?

Hello All, My very young brother in law received a new phone and is trying to activate a public mobile sim card. Now I believe everything has been registered and set up correctly however once they tried to start the phone and enter in the SIM network...

US Data

Resolved! US Data

I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data f...

Resolved! real service

Why does this phone company as they want to call it not provide real customer service? and I don't agree to term of use for this program but am forced to agree just so I can start a ticket but now can't even find where to start a ticket. Typical Telu...

Resolved! Participating in community forums but no discount

I have participated in the community forum, but I have not received any discounts this month. What is the reason?

Resolved! Refer a friend

I successfully recommended a friend last month and gave me a discount of 1 yuan.But this month did not give me a one-yuan discount. What is the reason?

Resolved! Cancelling account & transferring funds

Hi, I have 2 public mobile accounts - one for me and the other for my granddaughter. My granddaughter was given a iphone by her mom for xmas (lucky girl!) and is now on her mom's phone plan.I would like to cancel my granddaughter's public mobile acc...

Resolved! Koodo to Public Mobile

Changed from Koodo to Public Mobile. Had to select new number. How do I get old number back?

Can't send an SMS to specific number

Hi all, my wife recently transfered her SIM number from Public to Freedom. Now she cant' recieve texts from ME ONLY. Her number was previously referred by me. I am still on PM. How can I send her texts successfully?

Resolved! International Calling

Does the international calling add-on include Vietnam?

Resolved! Paying by Voucher while having a CC on account file

I have been using vouchers for more than a year now to pay for my plan. Last payment cycle my account funds available were a little short and I was out in the country working with no Walmart at the local town to get another voucher, so I used my Vani...

Issued with a non functional no

overcharging

It's been 3 months that i was charge of $55.20 monthly on top of my monthly bill of $25.00 and i have no plan to extend my ad on purchase. I remove my automatic payment because of that charging that youve been charge and i am desperately disappointed...

Resolved! Can't activate parent's new phone - no payment is accepted.

I went with PM because I heard great things, and I assumed that I'd be able to add in a credit card that's been used for numerous other online purchases without a problem. I have tried 3 different credit cards to date and I get the same error message...

Resolved! add new line receive promotional plan

28$ a month promotional is for new activations only. how ever if I were to activate a new line on my account could I then upgrade my 23$ plan to this promotional offer?I see this transaction as a win for public and a win for an existing client. PUB...

Resolved! iPhone SE 2nd Gen Compatible Models

Hello all, Happy holidays. I'm having a little trouble trying to figure out compatibility here with the iPhone's new SE second gen phone. I'm thinking about purchasing a refurbished phone but am unsure whether they will work. Are these models compati...

Resolved! Text Notifications at 75% and 95% for data usage

Ok so I am new to Public Mobile, I first joined in Nov 1st. The first month I had public mobile I used no data. The second month (This month) I actually used all my data. It says here I am supposed to get 75% and 95% data usage texts. BUT I had never...

Resolved! 3G data speeds

When I first joined public mobile, I have used LTE and knew that it was throttled to 3mbps. One day I decided to experiment, I switched to 3G, I did a speedtest and found that 3G was faster. LTE: 2.56mbps download. 2.79mbps upload 3G: 20.32 mbps down...

Resolved! Smartwatches

Hello All: Not a question so much as an observation. If you use the SIMON auto assistant, it will tell you that generic smart watches are not supported. This is neither an apple watch or samsung watch, but rather a cheap generic android watch. I...

Resolved! How do I add a payment to my file ?

Is there a way to process a payment to my file prior to the payment being due ? Can it be done through my self serve account ? I have seen to call 611 but do I do that from my cell or a landline ? If it's from my cell does it use up outgoing minutes...

Resolved! Get existing number

I want to close my rogers phone number and want to move to public mobile. Can I get same number on public mobile?

Resolved! Boxing week add on Question

Would it be possible for a pre-existing member to switch to the boxing week add-on if they already have a $25 plan?

Resolved! Did not accept my referral code

I just shared a referral code with my son however when he was signing up for an account and he input that code it stated that it was not a valid referral code. From what I can see he did not get his $10 reward, I didn't get mine nor the $1 off per m...

SIM Activation, New Number - Zenfone3 MAX

Trying to activate a sim card in an ASUS Zenfone3 X008DC (global/unlocked). It keeps cycling between SIM available and SIM unavailable. I set up the account for a new Manitoba number and we are located in Alberta if that matters. Thanks.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

forum

Land line to Mobile long distance?

Resolved! Credit card not accepted

PUK Number?

Resolved! PUK Number?

US Data

US Data

Resolved! US Data

Resolved! real service

Resolved! Participating in community forums but no discount

Resolved! Refer a friend

Resolved! Cancelling account & transferring funds

Resolved! Koodo to Public Mobile

Can't send an SMS to specific number

Can't send an SMS to specific number

Resolved! International Calling

Resolved! Paying by Voucher while having a CC on account file

Issued with a non functional no

overcharging

Resolved! Can't activate parent's new phone - no payment is accepted.

Resolved! add new line receive promotional plan

Resolved! iPhone SE 2nd Gen Compatible Models

Resolved! Text Notifications at 75% and 95% for data usage

Resolved! 3G data speeds

Resolved! Smartwatches

Resolved! How do I add a payment to my file ?

Resolved! Get existing number

Resolved! Boxing week add on Question

Resolved! Did not accept my referral code

SIM Activation, New Number - Zenfone3 MAX

When I went to buy a sim card. I thought that was ...

Call Features on the new $35 plan

Can I transfer from SIM card to E-sim?

problem transfering the number from Virgin Plus to...

Does the US Roaming - 3 GB Data (15-day) include t...