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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 75018 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76100 Views
  • 181 replies
  • 32 Bravos

Signing in.

When I try to sign in to my account I receive a notice that a verification code must be sent to to make sure that it is actually me signing in to my account and when I enter this code I receive a notice that a verification code must be sent to to mak...

Scribe_05 by • Good Citizen / Bon Citoyen
  • 924 Views
  • 5 replies
  • 0 Bravos

Resolved! Voice over LTE

Has there been any word on the rumours of voice over lte potentially coming this September since?

jor123 by • Town Hero / Héro de la Ville
  • 2935 Views
  • 9 replies
  • 0 Bravos

Resolved! Why do I pay for a month but every month I get one less day

Every month, I get shorted for the past 3 years. Started out on the 30th, next month, 29th 28,27,26 I'm now down to the 10th what a godamn rip. And conveniently no-one to talk to on a phone. I'm so done with public mobile bye. They also took 40off me...

Grog1900 by • Great Neighbour / Super Voisin
  • 1413 Views
  • 7 replies
  • 2 Bravos

Resolved! Add-Ons

Hi, I have some older unused ads on but was not able to use them yet.  ( free intl minutes) but I can't call internationally. What are that intl adds on usage if I can't use them? for the other adds on minutes, does it mean that I have extra 1900 min...

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Hilda11 by • Great Neighbour / Super Voisin
  • 1649 Views
  • 7 replies
  • 0 Bravos

Password Reset Not Working

I can't reset my password.  When I put in my e-mail address, no e-mail is sent.  Ever.  I'm wondering if someone hijacked the account?

monnig by • Great Neighbour / Super Voisin
  • 671 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Usage dashboard not accurate

Hi all, is anyone else facing data usage dashboard, not properly tracking the real usage ?I've used all my data apparently for current billing period, but the dashboard in my online profile still shows available data.

csaniok26 by • Good Citizen / Bon Citoyen
  • 878 Views
  • 3 replies
  • 0 Bravos

Resolved! Wrong IMEI

Porting not finalized due to the wrong IMEI prowided.

Jack107 by • Great Neighbour / Super Voisin
  • 1186 Views
  • 5 replies
  • 2 Bravos

Resolved! loging in account

trying to find my email account that i have my phone on.

Clarence1 by • Great Neighbour / Super Voisin
  • 983 Views
  • 3 replies
  • 0 Bravos

Resolved! Data

Will you SIM card work in a Hotspot / Router to provide data

cpierce by • Great Neighbour / Super Voisin
  • 1246 Views
  • 6 replies
  • 0 Bravos

Resolved! International Long Distance

I have an international long distance plan I am in Newfoundland trying to call St. Pierre which is France and I am unable to call any advice

glenhorton by • Great Neighbour / Super Voisin
  • 1420 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim

Locked sim code

John00 by • Great Neighbour / Super Voisin
  • 875 Views
  • 2 replies
  • 0 Bravos

Service

Why is it I can only send text messages to certain people but I can receive them from anybody?

Belfry by • Good Citizen / Bon Citoyen
  • 2032 Views
  • 9 replies
  • 1 Bravos

No service

I already paid my plan ,but I got no data

Ada16 by • Great Neighbour / Super Voisin
  • 1391 Views
  • 7 replies
  • 0 Bravos

Trying to activate

So ive been trying to get my new sim activated but it keeps saying error. How to get the fixed?

amalirobe by • Great Neighbour / Super Voisin
  • 828 Views
  • 4 replies
  • 0 Bravos

error performing request unknown error fail. iphone voicemail.

I searched for an answer for months. Got this error when I press the voicemail box.I found the answer today, in this forum!geogolem in 2016 pointed to Rogers. His link doesnt work any more but searching for iphone and voicemail will bring it up.##500...

Malch by • Great Neighbour / Super Voisin
  • 20525 Views
  • 7 replies
  • 4 Bravos

Resolved! data quota 250M is not getting renew

I have $15 plan which includes 250MB of data. For the last 2 months, my data quota is not getting renew. What is the procedure to have this problem corrected ?thanksHanh

vihopan by • Great Neighbour / Super Voisin
  • 939 Views
  • 3 replies
  • 0 Bravos

Resolved! phone not working

credit card compromised was replaced , didnt think it was this account, wont let me in to give new card number 

DMCCORD by • Great Neighbour / Super Voisin
  • 1799 Views
  • 8 replies
  • 0 Bravos

Resolved! New phones

I’m thinking of signing up for Public mobile but concerned that it’ll be very expensive to buy a new phone from Apple when I need one. Where are you all getting new phones when yours breaks or gets too old?

Andream by • Great Neighbour / Super Voisin
  • 2776 Views
  • 15 replies
  • 0 Bravos

Resolved! Port in a number from fido

Help!  I need to port in a number from fido.   Who at public mobile can send the transfer request from my previous provider fido ?i  activated public mobile Sunday night and asked to port in the number from ffido it seems I forgot to reply to the tra...

hugochu by • Great Neighbour / Super Voisin
  • 792 Views
  • 2 replies
  • 0 Bravos

Resolved! 16 digit voucher

website is not accepting my just purchased 16 digit voucher. Now What?

stokelycat by • Great Neighbour / Super Voisin
  • 1672 Views
  • 7 replies
  • 0 Bravos

Resolved! transfer number from koodo prepaid to PM

I already activated it with a new number cause people in the community recommend it. I have already done the ticket and am waiting for a reply. Nothing come back yet...I don't want to waste my money and have any minutes left from the previous provide...

Ju85 by • Great Neighbour / Super Voisin
  • 1044 Views
  • 4 replies
  • 0 Bravos

Wrong plan Purchased

I wanted to get 55 - 20 gig plan but computer automatically put me in as my old plan !!!!

Unhappy79 by • Great Neighbour / Super Voisin
  • 708 Views
  • 4 replies
  • 0 Bravos