Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Why does it take up to 60 seconds for my phone call to be connected and for it to ring? Anything I can do to improve this or Public Mobile? If not I will switch back to Rogers.As well quire often the person I called cannot hear me.
I received an email from Public Mobile saying that 2 sim cards were to be delivered to me and my credit card would be charged $11:30. However, I did not order the cards. How do I get my money back and have the cards returned?
We did not order another sim cardOrder number ORDER 301223 We did not order a Bonus SIM Card or a Triple Punch Card for the amount of $11.20. Please do not send this order and please credit the card on the account.
Hi folks! I tried calling a 1800 number today and got an odd message "8-U-M-1 your call cannot be completed as dialed" Why can't i call FedEx? my plan is active.
Hello!My bank from Poland is sending text messages with code for transaction. In the past I was receiving these messages without problem. Now they cannot rich me. I spoke with bank - they have message status "delivered".They said, lately they receive...
Hello,I just added an addon of 15$ (my bad), for something that I completely don't need or plan to use.How can I reverse that? I paid using credit card.Thank you for your time!
I got an email saying I ordered a bonus and triple punch SIM but I did not. Did anyone else have this problem? How do I resolve this as I know refunds are not available for SIM cards. I did just win a reward and the email followed after that.
Hello, Wondering if I can transfer my current PM phone number to another provider without closing the account and get a new number for my current PM account?
Is it just me or has internet become slower than dial up? Today...cant dial out or receive calls. Yes, device is good. Acct in good standing. Reboot. Reset. Toggle airplane mode. Removed SIM. Blah blah...spent 20 mins verification process and created...
I've been receiving spam calls from a specific number, I blocked the number but, they can still leave me voice mails, how do I stop this without changing my phone number?
UPDATED POST: I logged in to check hours later and it is listed as active. Thanks everyone for your replies! ORIGINAL POST: My plan renewed today and I am set up for autopay. The amount has been deducted from my bank account, my phone seems to be wo...
My regular $35.03 payment came off my Tangerine credit card as usual with Transaction Date Aug 21, 2022, & was posted the next day, and my credit card bill was paid Sep 4th. Yesterday, my service was cut off for non-payment and I paid another $35.03 ...
My plan was renewed this morning. I am able to make calls and occasionally receive a text but have no data showing on my phone and unable to connect to anything. I have restarted phone several times but no luck . I know it takes some time but neve...
Just registered my account,but when I tried to print my summary y printer says can't find public Mobile.Also when I tried to go ibto my account a white page comes up and say forbidden.Please help.
As cheap as it is to not have staff to answer calls it creates problems!for instance: where is my phone? It’s been 17 days and no sight of my phonethis isn’t that hard: I paid you the money; you ship me the phoneAfter I inquired into where it was, yo...
This is sort of a pre-sales question....my daughter has freedom mobile and got added to a text group with 15 people in it. She has a Google pixel 6a and has no problem sending messages in smaller groups, but apparently freedom mobile has a limit of ...
Hello, My current plan expires tomorrow.Was interested in switching to the $25 per month plan with 1GB of data but... If I switch, will I lose the 900 international/long distance/bonus minutes listed under my current $75 every 90 days days plan? Rega...
I can not make and receive calls. Having troubles with my SIM card. Unsure how to fix it. It is the SIM because I tried a different SIM in the same phone and it was fine.
I recently got the 10 day US roaming package with data. The cell service was absolutely terrible. Mostly there was no service at all. Occasionally I would get one bar so I suspect my phone settings were correct but there was a problem with the net...
My phone did not port over. Old provider said that the port request is missing the account number. How do I get public mobile to send a new port request?
