Change SIM card

[Mobelease16]

Hello guys !! 

I lost my old sim . How can I change to new SIM card . They are tell me I can’t on self serve option 

[hTideGnow]

@Mobelease16  not sure if you have a new SIM yet, if you don't, you need to get one.  But don't buy it from PM site as it might take 3 weeks for delivery.  Check local kiosks or Amazon if you have Prime membership.

[Triguy]

You need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[HALIMACS]

That is accurate, @Mobelease16 

Here's the official announcement thread on February 5, 2021:

SIM Swap Fraud - Community (publicmobile.ca)

[dabr · Accepted solution]

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@Mobelease16 wrote:

Hello guys !! 

I lost my old sim . How can I change to new SIM card . They are tell me I can’t on self serve option 

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@Mobelease16   Any SIM changes currently require moderators assistance who can be reached via chatbot and following prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to private message Moderator_Team (if unable to submit ticket) here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BirdieMoose]

You will have to submit a ticket to request this.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1pDGd6iBBlBAz9rW5jd...